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“Bathroom Repairs”

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Best Western Pentagon Hotel - Reagan Airport
Ranked #37 of 51 Hotels in Arlington
Sierra Vista, United States
1 review
“Bathroom Repairs”
Reviewed 12 July 2014

The overall room was comfortable but it is a very old hotel and the bathroom repairs did not appear to be very professional. The location to where I use to live was very nice and I was able to visit family and friends. There was a large mold or mildew stain under the sink and I was unable to plug in my curling irons at the sink area because there were no outlets.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Carolyn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
subashvohra, General Manager at Best Western Pentagon Hotel - Reagan Airport, responded to this review, 6 August 2014
Dear Guest,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
Subhash Vohra
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Dewitt
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 July 2014

This was a disappointing hotel for us. The room was dark. No tissues provided in room upon arrival. Looked like an old motel that BW attempted to renovate. Mattress on one bed deformed, needed to be replaced. Toilet clogged while we were there. Swimming pool was not clean - filled with floating debris, dead leaves, wood chips, bugs, etc. Best Western used to be an upstanding hotel chain, we were very disappointed with this stay.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Tracy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
subashvohra, General Manager at Best Western Pentagon Hotel - Reagan Airport, responded to this review, 6 August 2014
Dear Guest,

I am sorry that your experience was not up to your expectation. We are planning to renovate our rooms in a very near future to enhance the looks and feels of the guest rooms. We will be looking at other issues pointed out so that we can enhance our guests' experience.

Kind Regards,

Subhash Vohra
general Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Arlington hotels

Louisville, Kentucky
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 9 July 2014

We did warm up a little bit as our stay went on but it did not make a good first impression. There is some kind of stench in the hallways. The rooms are good sized but dated. There are lots of little things that just don't make sense. The toilet is about three inches from then wall. If you sit down the toilet paper holder is jamming you in the leg. The toilet had the incorrect seat for the toilet plus it ran. Extra sink in the bathroom portion but no place to sit things down. The curtains partially covered the air conditioner so either the curtains were open because they were blowing up in the air or you could not use the AC. We had to weigh down the curtains with a cooler to make it all work. The staff was very friendly, the hot breakfast was adequate (at best) and the shuttle service came in handy, but the hotel is reaching the point where they should consider tearing it down and starting over.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Kevin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
subashvohra, General Manager at Best Western Pentagon Hotel - Reagan Airport, responded to this review, 6 August 2014
Dear Guest,

Thank you for taking the time to complete our online survey regarding your recent stay at Best Western Pentagon.

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the service and other issues in your room on your recent visit. I have shared your feedback with our housekeeping, Maintenance, Front desk Department to ensure we handle these types of situations differently in the future.

Again, we sincerely appreciate it and hope you will give us another chance to provide you with superior service on your next visit to Arlington VA.

Kind Regards,

Subhash Vohra
general Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 6 July 2014

Was happy to get a room so close to Wash DC. Too bad the room didn't come close to living up to 180.00 a night. Just a below average room. Breakfast area was dirty and disorganized with only 1 lady working there. Felt sorry for her...She was trying. You can certainly find a better room at this price.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank 174williamf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
subashvohra, General Manager at Best Western Pentagon Hotel - Reagan Airport, responded to this review, 6 August 2014
Dear Guest,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
Subhash Vohra
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sterling Heights, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 July 2014

I would not recommend this hotel. We stayed here for a last minute family trip to DC. Our hotel room was shabby and in need of a LOT of updating and repair. There were people hanging out outside drinking at all hours of the day and night. We were willing to overlook most of the issues as it is a short drive to downtown and we didn't plan to be in the room most of the time. Our last night we found a cockroach in our room and when I took the roach to the front desk I saw at least four more crawling on the walls and sidewalk right outside of our room. The staff was not very concerned about the roaches. They offered to move our room or told us we could move to the Comfort Inn next door (at our own expense). It was 11pm and our kids were asleep, so we decided to clean our room and stay since the other rooms in the hotel likely had roaches as well. When we checked out in the morning, we were told that the manager only gave us a $30 credit because we didn't move rooms. The manager was not in for the weekend and the staff refused to give me the phone number to contact customer service, saying that it is against their policy. I called the number from our reservation email and after multiple conversations, the customer service supervisor offered to give us the equivalent of 1/2 off one night of our stay. I would NEVER stay in this hotel again. It was filthy, didn't feel safe and we had terrible customer service.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
subashvohra, General Manager at Best Western Pentagon Hotel - Reagan Airport, responded to this review, 6 August 2014
Dear Guest,
I'm concerned about the cockroach that was in your room while you were staying in our hotel. I'm writing to thank you for taking the time to bring this matter to our attention. Our pest control company comes and inspects our hotel weekly basis; but definitely we will address it to them and we will make sure this doesn’t happen to any other guest. Please accept my sincere apology.
Your willingness to share your client's recent experience is genuinely appreciated. Please be assured that the issues you have raised have been addressed, and that appropriate action has been taken.

Again, I want to thank you for taking the time to share your concerns with us.
We look forward to serving you again in the near future.

Sincerely,

Subhash Vohra
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
120 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 3 July 2014 via mobile

Cheap and about 7 minutes from Reagan Airport (DCA). They offer shuttle and free breakfast but I left too early to make use of. There is also outdoor pool. Room was "clean enough" in exchange for being close to airport and quick overnight.

Stayed July 2014, travelled with friends
Helpful?
Thank XelaChivo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
subashvohra, General Manager at Best Western Pentagon Hotel - Reagan Airport, responded to this review, 6 August 2014
Dear Guest,

Thank you for taking the time out to leave a comment on our page. By telling us what you liked and what we can improve on, you're giving us an opportunity to provide a superior experience for you and other guests in the future. We appreciate your feedback.

Kindly,
Subhash Vohra
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norfolk, United States
1 review
Reviewed 2 July 2014

Would not recommend this motel due to the lack of cleanliness and the expense. The rooms are small and do not include microwave nor refrigerator unless paid for extra each day. You can here the running water in the walls from other rooms over the tv. Area is with lots of traffic.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Tanya M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
subashvohra, General Manager at Best Western Pentagon Hotel - Reagan Airport, responded to this review, 6 August 2014
Dear Guest,

I express our regret for the problems that you experience as a result of your stay with us.

We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. Our hotel location is only 5 miles to the downtown sightseeing area, normally you find a lot of traffic.
Again, we sincerely appreciate it and hope you will give us another chance to provide you with superior service on your next visit to Arlington VA.

Kind Regards,

Subhash Vohra
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Pentagon Hotel - Reagan Airport

Property: Best Western Pentagon Hotel - Reagan Airport
Address: 2480 South Glebe Road, Arlington, VA 22206
Phone Number:
Region: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #37 of 51 Hotels in Arlington
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Pentagon Hotel - Reagan Airport 2.5*
Number of rooms: 199
Official Description (provided by the hotel):
Best Western Pentagon-Reagan Airport is a newly renovated, full-service Arlington, Virginia hotel featuring spacious rooms and suites, a business center, Full Hot American breakfast daily, shuttle service to Ronald Reagan Airport and to Pentagon City Metro Station between 6:00 AM to 10:00 PM everyday- just minutes from Washington, DC and the Pentagon. ... more   less 
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Also Known As:
Best Western Pentagon Hotel Arlington
Best Western Hotel Pentagon
Arlington Best Western
Best Western Arlington

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