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“Not the Best Hotel”

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Best Western Pentagon Hotel - Reagan Airport
Ranked #38 of 51 Hotels in Arlington
Gainesville, United States
1 review
“Not the Best Hotel”
Reviewed 12 August 2014

This hotel is clean; however, if you are hard of hearing or deaf, not a friendly hotel and the amenities including the TV's are not deaf/heard of hearing friendly. The staff is not understanding of deaf/hard of hearing issues and are not aware of the proper way to communicate with such. The room deadbolt lock broke sometime between leaving after the first night and coming back the to stay for the second evening. When I told the staff they were like ok. Did not care that it made me feel uncomfortable. The air conditioner in the room did not cool the room down very much either and it was just really humid in the room. The breakfast, was ok if you like over cooked and dry eggs or under cooked runny eggs and no options for types of bagels, or under cooked sausage. It was not my type of breakfast, I have had better at other Best Westerns. I paid $180 for two nights and that was way too much for this hotel. I will not be staying at this hotel again.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,058 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (135)
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Cheadle Hulme, United Kingdom
Level 6 Contributor
427 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 11 August 2014

Stayed for four days around Independence Day and the another 5 days later in July

Good base for getting to see Washington sights. Hotel was clean, comfortable and the free shuttle to Pentagon City metro very helpful. Only problem was frequency of service, however if too many for mini bus they put on a second or third one. On Independence Day extended the shuttle from 10pm to midnight
Did not use the swimming pool as it did not open until 12.
Not near many local restaurants so car or use of shuttle essential.
Good breakfast with bacon/sausage and scrambled egg plus cereal, waffles etc.

Room Tip: As far away from reception in blocks 2 or 3
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  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Michael N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palm Springs, Florida
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 August 2014

The hotel is great for coming and going. The room was cleaned everyday, and the accommodations were perfect for a couple of days touring the city of Washington DC. The breakfast was awesome for a quick hot meal prior to your outing. The staff was extremely courteous . The shuttles to and from the metro station and airport are a great selling point. The drivers are kind and will help you find where you are going. Highly recommend!

Room Tip: You can hear through the walls, so if neighbors are talking you can hear the conversation, but the a...
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  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Melissa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloucester, VA, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 August 2014

In general, service and p[resentation is first class. I make two suggesttions: Although breakfast is adequate, and in fact good, presentation is poor. You need helping handles on wall in shower/bath for older tyopes like me.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Sol S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Congress, United States
2 reviews
Reviewed 5 August 2014

One of the worse BW I have ever stayed in except the breakfast food was good. toilet recycling every 5 minutes, safe was broken and office never got around to fix it or did not care, loud people outside till 2am smoking and drinking outside there rooms 116, 117. no hot water on our second morning, laundary up stair us old folks have trouble with stairs, water way too hot. bed very hard on the sides,

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Bob L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
subashvohra, General Manager at Best Western Pentagon Hotel - Reagan Airport, responded to this review, 6 August 2014
Dear Guest,

Thank you for taking the time to complete our online survey regarding your recent stay at Best Western Pentagon.
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issues in your room and hot water on your recent visit. I have shared your feedback with our housekeeping, Maintenance, Front desk Department to ensure we handle these types of situations differently in the future.

Again, we sincerely appreciate it and hope you will give us another chance to provide you with superior service on your next visit to Arlington VA.

Kind Regards,

Subhash Vohra
general Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Arlington hotels

CT
Level 3 Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 5 August 2014 via mobile

We booked this through Expedia using their "prices so low we can't show you what hotel you get until after you book" deal. So our rate was $65/night. Once I found out what hotel it was I immediately came to Trip Advisor to check reviews & I was terrified that we just made a huge mistake...the majority of reviews here were SO discouraging...thankfully everything was fine and we enjoyed our 3 night stay. Would I pay more than $70/night for this hotel? Probably not, but the location is great, the free breakfast was decent, the staff were friendly, the shuttle to the metro was prompt, the pool, the beds & bathroom were clean and when our toilet clogged they came and fixed it immediately. The downside to the hotel is that it IS old and needs upgrading (wall paper is peeling). We spend so little time in the hotels when we travel that this didn't matter to us - but it's the reason why I would never pay the going rates for this place ($130ish). Oh, and in regards to what others have said about urine odors and people hanging outside the rooms...we didn't notice either of those things. Hopefully the owners will spruce the place up because the location is ideal.

Stayed August 2014, travelled with family
Helpful?
1 Thank ToysCT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
subashvohra, General Manager at Best Western Pentagon Hotel - Reagan Airport, responded to this review, 6 August 2014
Dear Guest,

Thank you for taking the time out to leave a comment on our page. By telling us what you liked and what we can improve on, you're giving us an opportunity to provide a superior experience for you and other guests in the future. We appreciate your feedback.

Kindly,
Subhash Vohra
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Uxbridge, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 August 2014

This is a good hotel if all you are doing is sleeping. The room, while very clean, was OK - the A/C was noisy, and the vanity sink plug didn't work. Not huge things, but enough to be slightly annoying. The beds, and bed linens were clean and very comforatable. The Breakfast was pretty good for an included breakfast - eggs, potatoes, bacon, lots of cereals and Waffles - but the dining room was frequently crowded. Shuttle service to the local Metro station was a nice inclusion - it could probably stand to be a little more frequent in the evening come-home-from- the-museums rush, morning seemed pretty good. My wife uses an electric chair for getting around long distances (she has an Illness that affects her balance) and there was plenty of room in the shuttle bussese for it - and drivers very helpful to load/unload, and made sure that she sat in the front, where it was easiest to get in and out. Too bad the other passengers would be like stampeding animals when the shuttles came! Overall, a very satisfactory Hotel experience.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Douglas H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
subashvohra, General Manager at Best Western Pentagon Hotel - Reagan Airport, responded to this review, 6 August 2014
Dear Guest,

Thank you for choosing to stay at the Best Western Pentagon, We are excited that you found your room, the complimentary hot breakfast, and amenities especially accommodating. We truly appreciate your comments. They help us know if we are continuing to provide great customer service and they also help us target areas of improvement. Thank you.

Come back and see us again!

Kind Regards,

Subhash Vohra
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Pentagon Hotel - Reagan Airport

Property: Best Western Pentagon Hotel - Reagan Airport
Address: 2480 South Glebe Road, Arlington, VA 22206
Phone Number:
Region: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #38 of 51 Hotels in Arlington
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Pentagon Hotel - Reagan Airport 2.5*
Number of rooms: 199
Official Description (provided by the hotel):
Best Western Pentagon-Reagan Airport is a newly renovated, full-service Arlington, Virginia hotel featuring spacious rooms and suites, a business center, Full Hot American breakfast daily, shuttle service to Ronald Reagan Airport and to Pentagon City Metro Station between 6:00 AM to 10:00 PM everyday- just minutes from Washington, DC and the Pentagon. ... more   less 
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Also Known As:
Best Western Pentagon Hotel Arlington
Best Western Hotel Pentagon
Arlington Best Western
Best Western Arlington

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