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“Good, basic place to stay near D.C.”

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Hilton Garden Inn Reagan National Airport Hotel
Ranked #33 of 51 Hotels in Arlington
Waterloo
1 review
“Good, basic place to stay near D.C.”
Reviewed 27 November 2013

Overall positive experience with hotel. Shuttle was quick and convenient. The Metro only two blocks away and a wide variety of food and shopping across the street. Room keys needed to be reset each night and the walls are a little thin. But for a place to lay down, this was a good deal. Microwave, fridge, and free wifi made the deal stronger.

  • Stayed November 2013, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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Helpful?
Thank Jeffrey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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South Florida, Florida
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 26 November 2013

I needed a reasonable hotel with easy access to Washington Reagan and the Metro to get downtown. The Radisson sits among several other Arlington hotels to choose from, but it appeared to be one of the most reasonable in the area. The rooms are perfectly fine and offered a microwave and fridge (convenient with a Seven/Eleven just a block away.) It is also situated near a number of interesting area restaurants and the Metro is two blocks walk from the hotel back door. The restaurant is only open certain hours (so no midday snacks) but I found breakfast to be reasonable for a hotel (I ordered a la carte rather than the $10 buffet.) The staff was ultra friendly and helpful so if the criteria I outlined above fit your needs I'd certainly consider the Radisson again.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adyson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mayo ireland
Level Contributor
196 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 21 November 2013

The staff were very friendly especially at the bar and restaurant. The food was also quite good. The room was clean and much larger than expected. Close to the metro.
Only downside was the shuttle from the airport was unreliable.
Overall though for price and location you'd do very well to find better value.

Room Tip: Advance book your shuttle transfer.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tom T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NJ
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 21 November 2013

Issue #1. HOTEL GAVE US KEYS TO A ROOM WHERE SOMEONE ELSE WAS SLEEPING. Close to midnight on a Friday in October, we checked into the Radisson Hotel Reagan National Airport for a multi day, prepaid stay. When we arrived in our room, we found that our key didn't open our door. We had the key reswiped, and the same thing happened. Eventually security accompanied us to the room, opened the door using a master key, and woke up the individual(s) to whom the room had already been assigned. Front desk person blamed this incidence on a "computer glitch".

Issue #2. HOTEL ATTEMPTED TO DISREGARD THEIR ROOM GUARANTEE FOR A PREPAID STAY. We were then offered a different room for 1 night with no guarantee for additional nights. The hotel was booked. Mind you, we had paid in advanced for multiple nights with a "hotel guarantee" that our room would be available for the entire duration.

Issue #3. HOTEL DECEPTION ABOUT NEARBY COMP HOTEL. We escalated the issue by asking to speak to the on-call manager; she had separate conversations with us and the front desk personnel. We were told that the hotel would arrange a multi day stay for us at a nearby Hilton. We were given some paperwork. The print read that the hotel would pay for tonight's stay at the comp hotel and then "call the hotel tomorrow". Finding this language to be unclear, we called the comp hotel directly. It turns out that the comp hotel had no available rooms for tomorrow. This was confirmed by the front desk personnel.

Issue #4. RESOLUTION CONTRADICTED ORIGINAL STATEMENT OF NO ROOM AVAILABILITY. We pointed out this deception to the front desk manager. Suddenly, a room for both nights became available at the Radisson. We were given free breakfast vouchers. This whole issue took hours to resolve; We finally went to our room around 3 am. We were told that a manager would call us the next day as a cell phone number had been provided. No one ever did.

Room Tip: The hotel overbooks and doesn't place much emphasis on honoring their room guarantees. Ask abou...
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
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Helpful?
2 Thank marthasunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarlsonRezidor, Online Customer Support at Hilton Garden Inn Reagan National Airport Hotel, responded to this review, 25 November 2013
We apologize for the problems you encountered regarding the poor service you received from our hotel staff, and the confusion with your reservation. We would like to investigate this further, please contact Corporate Customer Care at 1-800-967-9182 at your earliest convenience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Arlington hotels

Iowa
1 review
Reviewed 20 November 2013

My boyfriend and I spent three nights at this hotel last weekend for the Marine ball and it was at a great location and the people were very friendly. Our room was very nice and our housekeeper was great. It was also a great price. My only complaint would be the restaurant at the hotel. We ate breakfast one morning and we both got sick. My boyfriend filled out a survey and let them know and today he received a very nice email apologizing for the inconvenience and we received a refund for the meal. That shocked both of us and made us both very happy. The fact that we got a personal email shows that this hotel cares about their guests. We are both very pleased and we will definitely be coming back to stay at this hotel in the future!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank LaylaClaire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 November 2013

We were international travelers into Washington to attend business near crystal City. This hotel was close to my place of business so we booked this hotel.
For international travelers this is $ 65 ride (one-way) from international airport(Dulles) only opt for this place if you have a business reason to be near Crystal City/ Arlington.

The staff was friendly but somehow look tired, the bedding inside the room makes you feel you are in a motel! Restaurant food as cold as it could get, and I could go on... This property is tired for whatever reason and this gets passed on to the guests!

Concierge staff ( Fisseha) was highly helpful and friendly and the only saving grace of this hotel.

I am surprised that Hampton Inn ( in the same compound, same owner) was recommended by my colleagues who were with me for the business. You may want to try this.

Moral- Never go by the brand name alone,

Room Tip: It doesn't matter!
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  • Stayed November 2013, travelled on business
    • Value
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    • Rooms
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Helpful?
Thank pprasanthnair80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schuylkill Haven, Pennsylvania
Level Contributor
244 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 12 November 2013

Very convenient location to the metro and airport. Our room was nice and clean, but some amenities were either not provided or did not work. There was no hair dryer, but my wife always brings one along just in case. One of the controllers for the sleep number beds needed a new battery. The front desk staff is friendly and courteous. The lobby area is bright, spotless, and inviting. Access to self parking is easy and convenient. We would definitely stay here again.

  • Stayed November 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gary r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Reagan National Airport Hotel

Property: Hilton Garden Inn Reagan National Airport Hotel
Address: 2020 Jefferson Davis Hwy, Arlington, VA 22202 (Formerly Radisson Hotel Reagan National Airport)
Phone Number:
Region: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #33 of 51 Hotels in Arlington
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hilton Garden Inn Reagan National Airport Hotel 3.5*
Number of rooms: 251
Official Description (provided by the hotel):
Located just a half of a mile from Reagan National Airport and just minutes from downtown DC, this new Hilton Garden Inn hotel offers complimentary hotel shuttle to and from the airport. Rooms feature a microwave, mini-fridge, complimentary WiFi and a desk area. Other amenities include an onsite restaurant, fitness center access, and a 24 hour convenience store onsite. Utilize the meeting space space for up to 300 people. ... more   less 
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