This hotel has some charm, but the glitzy veneer wears thin quickly, and you start to see the age of the facility, and the poor upkeep/cleaning.
I have two major complaints about my stay. The first if the cleanliness of the rooms. Second is the lack of volunteered information on the part of the staff. First, though some general comments.
The lobby areas are well maintained, lighted and cleaned. These areas are as one expects based upon the website (http://doubletree3.hilton.com/en/hotels/virginia/doubletree-by-hilton-hotel-washington-dc-crystal-city-DCAAEDT/index.html). The carpeting is a bit dated.
The staff is courteous and pleasant - though less informative than I expect from Doubletree/Hilton. Check-in was fast and friendly, with no hassles. I had pre-paid to get a lower rate, so there was no paperwork, etc.
Upon reaching my designated floor, I immediately noticed a musty odor I usually associate with more tropical regions: that odor that combines heat and humidity with lots of air conditioning. I'll grant that the region has experienced a remarkably hot summer, but an adequately designed and maintained HVAC system can handle Washington's hot summers. My room was likewise odorous.
The view from my room was nothing special...but I didn't pay the extra $15 per night for the view of Wash DC. Despite this, I could just make out the Washington Monument and the Capital dome.
Like other reviewers, I noticed the age of the rooms. From warn and stretched carpets, to "ancient" furnishing, the room showed its age. Others have noted that the rooms have flatscreen TVs - which are not HD. That didn't bother as much as the almost-useless LodgeNet system. Reportedly this system has all the descriptions of the hotel, etc etc. - not that I would know it, I never got the system to work. The lag was excruciating, making it impossible to use.
Unlike others, I did not find the beds to be a problem. Yes, they are firm, but that suits me. The linens are of reasonable quality, but no different than I've found at other, and less expensive, Hilton properties.
I've mentioned the odors in the hallways and rooms.
More important is the grime, mold and mildew in the bathroom. I've attached a couple of photos showing same. I don't put up with this in my home, I expect the hotels at which I stay to do the same. Cleaning crews need to be better trained, have better tools, be allowed the time to clean properly.
It's summer at a hotel that serves both business and vacation clients. Your pool is out of service. Shouldn't that be something you mention - during check-in - to visitors dressed in shorts, carrying three large bags???? Apparently not at the Doubletree.
At the end of my first day, after touring the sites in DC, I called the "Careline" to ask which floor the pool is on, only to be informed that the pool was out of service. Disappointing, to say the least. Ok, so things happen...maintenance is needed, etc.
Late the following evening (last before leaving), I happened to talk to a couple riding the elevator, and mentioned the pools was closed. They informed me that yes, they knew, but that the hotel was shuttling clients to the nearby Embassy Suites (also a Hilton property) as their pool was open. WHAT?? So now I'm not just irritated at not being able to use the pool, but now I'm angry that the "Careline" didn't care enough to inform me of this, despite my call specifically about the pool.
It's excusable - though barely, given my attire - that the front desk didn't inform me on my arrival. The hotel hosts a lot of business travelers, and that's not usually on the agenda. It is excusable that the pool was out of service. It is NOT excusable to fail to mention the alternative to a customer making a specific inquiry as to the location of the pool.
- Official Description (provided by the hotel):
- Full service hotel minutes from Ronald Reagan National Airport and located across the Potomac from Washington D.C. just two blocks from the Pentagon and Fashion Centre Shopping Mall. Houses the areas only revolving rooftop restaurant and lounge featuring views of the DC skyline. Amenities include luxurious guest rooms and suites with high speed internet access, fitness center, indoor heated pool, lobby bar, cafe, and fine dining restaurant. ... more less
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- Also Known As:
- Doubletree By Hilton - Washington Dc - Crystal City Hotel Arlington
- Doubletree Hotel Arlington
- Doubletree Crystal City National Airport
- Doubletree Hotel Crystal City