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“Good business hotel” 4 of 5 bubbles
Review of Crowne Plaza Washington National Airport

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Crowne Plaza Washington National Airport
Ranked #17 of 51 Hotels in Arlington
Certificate of Excellence
GreenLeadersGold level
New York City, New York
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Good business hotel”
4 of 5 bubbles Reviewed 27 October 2012

Travelled to DC for business. Very good value. Close to Crystal City Metro. Lots of dining options close by. Free shuttle to the airport. Priority Club members have their own floor and free wifi for PC members. Large rooms!

Room Tip: Use AAA discount if you can.
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  • Stayed October 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank cchung26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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515 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (80)
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English first
Rome
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 24 October 2012

I went to Crystal City for a total of four years and I've always reserved a room at the Crowne. I first chose the hotel because it is close to the place I was going to work. Then, with time, I felt I was becoming part of a family. Ping, the lady at the breakfast room, was always so kind with me. She always cared and struggled to satisfy my needs, since I am a vegetarian. Lily at reception has always been so helpful, when I had things to solve. Mario Soriano, hotel manager, is a real gentleman. I won't rate all the details people usually are interested in. What I am writing here is that I found a family. People loving their job and the customers, beyond any expectations. And when I left the hotel for the last time I saw people crying. I will miss the hotel and the people working in it.

  • Stayed October 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lodeste
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPNationalAirport, Assistant General Manager at Crowne Plaza Washington National Airport, responded to this review, 2 November 2012
Dear Lodeste,

I personally feel very happy and rewarded when we received feedback about a job well done. We are delighted to know that we made a difference in the last four years you were our guest. We always strive for excellence and I am happy to know we exceeded your expectations. Thank you for mentioning our staff members such as Ping who is being with us more than 30 years and Lolita who is one of our stellar employees in the restaurant. Lily at the front desk already misses you as you can see we all got used to seeing you regularly. We want to once again wish you the best of luck in your new job and hopefully you will visit sometime in the future.

Again thank you for being our guest for the last four years.

Mario Soriano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
dublin
Level Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 20 October 2012

Stayed here for one night, rooms are nice and spacious and very clean, found the wifi quite good in the room.

Breakfast was very good value at 12.95 but the best values was the special on Cheeseburgers for 5 dollars on a Tuesday night, excellent value and very tasty

  • Stayed October 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank jhdub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 19 October 2012

The Crowne Plaza National Airport is a very short walk from the Crystal City Metro and the venue is tucked in amongst a cluster of office complexes within Crystal City. This venue is very clean, comfortable and offers a decent size Ballroom of approximately 3,000 square ft I have used for 80 attendees sitting classroom style plus some smaller breakout rooms just perfect for seminars and the like requiring 700-800 square ft spaces. The Crowne offers a large "full service" Starbucks coffee outlet and the convenience of a Reagan National Airport Shuttle which is very helpful. The guest rooms are very quiet even though the hotel is in the center of the mini-metropolis that Crystal City is. All bedding, and funishings & bathroom amenities are all up to snuff. As a meeting planner, dealing with the Catering & Sales Staff representatives here has also always been a very positive experience. These people are quite good. I've always received a timely response to RFPs and in receiving Banquet Event Orders in a timely manner. So, looking to stay in the center of things within Crystal City? - I can tell you the Crowne Plaza is defintely worth trying once and you will be hooked.

  • Stayed October 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Bradford B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramallah, Palestinian Territories
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 17 October 2012

After three disappointing stays, apologies galore and promises from management that "things will be better next time", I thought I would give this Crowne Plaza one more chance. The wireless connection is still useless in the rooms and desk telephones are still unavailable. I listened to the same apologies and the same promises. Very polite desk staff is the only thing that this hotel has going for it...not enough for me to return.

Room Tip: Try the Holiday Inn in the same neighborhood.
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  • Stayed October 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank WestBankWill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Washington National Airport, responded to this review, 31 October 2012
Dear WestBankWill,

Thank you for taking the time to relay your comments regarding our property during your recent stay. We are deeply sorry we fell below your expectations. Your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding your experience, so we have sent you a private message.

We look forward to hearing back from you soon.

Sincerely,

Janice A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milwaukee, Wisconsin
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 16 October 2012

Friendly staff and nice full breakfast after a few stays as a priority club member. Short walk to the metro and pentagon city mall. Prompt airport shuttle. Only negative commen is that evening dinners in the lounge are only fair. Other places to eat are nearby though.

  • Stayed October 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MKEGUY53066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 9 October 2012

The Crowne Plaza made a group trip to DC a fantastic experience! The most impressive thing about this hotel is the amazing staff and great guest service. From the shuttle drivers to the front desk to the waitstaff to housekeeping, I don't think I've encountered a friendlier or more accomodating staff. Everyone went out of their way to make our stay as enjoyable and stress-free as possible. The location was convenient to everything, and even the elderly members of our group found it easy to get around. The rooms were clean, comfortable and quiet, even the pull-out couch bed felt comfy due to the great linens! Several members of our group agreed that they would like to come back to DC for a longer visit and thought that the Crowne Plaza was the perfect place to stay. Highly recommend!

Room Tip: The King room with a pull out couch is perfect for a family with a child
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  • Stayed August 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Rameh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Washington National Airport

Property: Crowne Plaza Washington National Airport
Address: 1480 Crystal Dr, Arlington, VA 22202-3231
Phone Number:
Region: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Arlington
#25 Business Hotel in Arlington
#31 Family Hotel in Arlington
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza Washington National Airport 3.5*
Number of rooms: 308
Official Description (provided by the hotel):
The Crowne Plaza National Airport Hotel in Arlington, Virginia is a first class, full service hotel located in the heart of Crystal City. Only moments away from the Nation s Capitol and the Pentagon, we are less than one mile from Reagan National Airport. Located within minutes of Washington, DC agencies and attractions, the Crowne Plaza has been newly upgraded offering the Sleep Advantage Program for your additional comfort. With you in mind, each guest room offers plush duvet covers with 7 pillows, upgraded linen and mattress toppers, and a 43" flat-panel television. The Crowne Plaza National Airport Hotel is close to companies and agencies such as US Airways, IBM, Boeing, Lockheed Martin, General Dynamics, National Guard , and many more. We specialize in government travelers offering per diem rates. Stay connected with our free Wireless High Speed Internet Access in our public areas and 24 Hour business center. Maintain your exercise regimen in our 24 Hour Fitness Center. The Crystal City Metro Station is one block away with Historic Old Town Alexandria only two miles. We boast five meeting rooms plus an array of business class amenities. We take pride in providing exemplary customer service and will take care of your every need. Come to the Crowne Plaza National Airport Hotel, The Place To Meet! ... more   less 
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Also Known As:
Crowne Plaza Washington National Airport Hotel Arlington
Crowne Plaza Arlington
Crowne Plaza Hotel Arlington

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