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Crowne Plaza Washington National Airport
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Reviews (589)
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All reviewscrystal cityveranda cafenice hotelnational airportshuttle servicefront desk staffrooms are comfortablefree shuttlewould stay here againunderground malldc areametro stopan early flightbusiness tripeasy accessbreakfast buffetcoffee maker
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303 - 308 of 589 reviews
Reviewed 8 August 2014

The location near the airport brought us to the Crowne Plaza. Check-in was easy, and we were given two bottles of water and a bag of sunflower seeds with a few other things in it. That bag did not look appetizing.

The hotel room was adequate though it was difficult to get the temperature to cool to our liking. We were permitted to extend our departure time with a late check out. We chose to have Starbucks coffee and a breakfast treat with a Starbucks about 200 feet away.

The hotel staff said that a shuttle left every 15 minutes from the hotel to the airport and reservations were not needed. We arrived downstairs before 1:00 and didn't see a shuttle until 1:35. That was a longer wait than we had expected. There was a bench by the door where people could sit until the shuttle was ready to depart. Unfortunately the bench was located next to the large ash tray used by customers before entering the hotel. With the wind blowing, I had to stand about 30 feet from it to avoid the smell.

The ride to the airport was a bit frightening. A car cut us off, and the shuttle driver had to slam on his brakes. That was followed by a bit of yelling by our driver. Luckily, we reached the airport soon and were on our way.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank A T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPNationalAirport, Front Office Manager at Crowne Plaza Washington National Airport, responded to this reviewResponded 13 August 2014

Dear Valued Guest,

Thank you for taking the time out to let us know how we are doing. We are glad to hear that your check-in process was smooth, and we are thrilled that our front office agents were able to provide you with a later check out!

We would like to apologize for your experience with our shuttle service. The shuttles are provided as an extra amenity to ensure all our guests with a convenient way to get to nearby locations. Your experience has been brought to the management team. Additionally, we have reviewed the location of our smoking area and will be finding a way to have a bench further away.
We hope that your experience with our property will not change your opinion to stay with us in the future. If you ever need assistance in making a reservation please contact me directly at (703) 416-1600 or Michelle.Bloomer@BFsaul.com

Sincerely,
Michelle Bloomer
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

This hotel is located in Crystal City just a few Metro stops from the main attractions that Washington DC has to offer and since it is just out of the city boundary, the prices are very reasonable making it an excellent tourists on a budget. The rooms (and beds) are very comfortable although we did pick up a bit of 'ambient' noise from other guests. The staff are friendly and very helpful. There is a free pick up / drop off hotel shuttle service to Ronald Reagan Airport and ANY other destination within a 1 mile radius including Fashion City, Pentagon Centre and Crystal City Mall. This really helps when you don't feel like the 5 minute walk to the Metro. A small swimming pool (with life guard) is great to cool down after a long day and there is even an in-house Starbucks. We opted one morning to have the buffet breakfast which was excellent at $12.99.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank NauticalVoyager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

My family and I had a wonderful time at the Crowne Plaza National Airport. The hotel was spot on for cleanliness, service and accommodations. We had room service for one night supper which was exceptional. There was a nearby mall with many restaurants and shops that we walked to. Check in was smooth and express check out was a breeze.

  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank lisa r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

This was a brilliant hotel. The staff couldn't have been more helpful and friendly. There was a choice is breakfast to suit different requirements and budgets. Dinner in the Potomac room was good, crabcakes being a top favourite. We were upgraded and the suite we had was delightful with a very large, comfortable bed, en-suite shower room, desk,TV, lounge space with comfortable settee

  • Stayed: August 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Carol R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2014

Closed to WDC and airport shuttle runs every 15 minutes from 4:30am. But at the airport I had waited for the shuttle over an hour after I called them and they said "I'll pick you up right away."
Otherwise, the hotel was nicely located near the Crystal City Metro Station. Room was very clean and comfortable.

Room Tip: Elevator security is good.
  • Stayed: July 2014, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank SpikeMckenzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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