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Hyatt Regency Crystal City at Reagan National Airport
Ranked #16 of 52 Hotels in Arlington
GreenLeadersSilver level
Reviewed 25 August 2014

Loved the hotel. everyone was extremely pleasant. The room was lovely at first site, but upon inspection, I felt it could have been cleaned instead of just "wiped down". But overall It was a fantastic stay and I would go again!

  • Stayed: August 2014, travelled with friends
    • Value
    • Location
    • Service
Thank Syreetae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattCrystalCity, Manager at Hyatt Regency Crystal City at Reagan National Airport, responded to this reviewResponded 2 September 2014

Thank you for taking the time to write such a great TripAdvisor review. I am so glad you had an excellent experience with your staff. Our hotel understands that its staff is the most important aspect since they care for our guests and it is so great to hear that had friendly service. We hope you will stay with us again soon!

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1,320 - 1,326 of 2,059 reviews

Reviewed 20 August 2014

Stayed 3 days at the Hyatt. Close to the airport. Perfect shuttle service. Business center one of the best, very helpful. Restaurant not gormet but at least above average for similar hotels. Staff was friendly and efficient. Shuttle service to local sites and restaurants.Room clean Wifi OK and free.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Service
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Audrey N, Manager at Hyatt Regency Crystal City at Reagan National Airport, responded to this reviewResponded 25 August 2014

Thank you for your review of Hyatt Regency Crystal City! We are happy to hear you enjoyed your stay and many features of the hotel during your time here. We hope to welcome you back in the future.

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Reviewed 11 August 2014

I don't know where to begin. These hotel is around everything. I stayed there on a few different occasions. It's really close to the airport. Pentagon city mall is very close as well. They have so many restaurants around I can't even begin where to start. Breakfast is free for diamond members. They have a shuttle that takes you around Crystal City.

Now to the the fun stuff. I had the 30 rooms it has a balcony. It was so much space. I didn't want to leave. The hotel staff are super friendly the luggage cart man everybody is nice. Except that little black girl with dreads that works at the bar. She had an attitude both times I went.

It's a very busy hotel it's always something going on. You've never hear noise in your room. Parking is little expensive if you're driving a car. I parked my car around the corner because I wasn't going to be moving it. PMI I think was the name of the parking garage. If you need to catch a taxi take Uber it's an app on your phone. WAY cheaper than a regular taxi there. I love the hotel I will be back.

  • Stayed: August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank Angel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Audrey N, Manager at Hyatt Regency Crystal City at Reagan National Airport, responded to this reviewResponded 9 September 2014

Thank you for such a nice review! We love to have our Diamond members visit us and look forward to taking care of you again.

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Reviewed 10 August 2014 via mobile

Don't stay here unless an airline paid you to for missed flight
Outdated. Not near any restaurants . Just not great place unless you need to be in this area or are here for the airport
No outlets by bed , worn carpet. Smokers all over the outside area .

Stayed: August 2014, travelled solo
Thank OhioTravel26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Audrey N, Manager at Hyatt Regency Crystal City at Reagan National Airport, responded to this reviewResponded 13 August 2014

First of all, thank you for taking the time to write a review. We are sorry to hear that you found the hotel to be outdated, we are looking forward to our room renovation starting next year. In terms of being near restaurants we are actually very fortunate to be within walking distance of many of them throughout the area. Thank you again for the review and we are sorry your stay was not perfect.

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Reviewed 10 August 2014 via mobile

Great place to stay free shuttles to airport and metro always had bottle water and fruit staff was nice hotel Beaty clean not a lot of restaurants around though but metro close shot ride to pentagon city kids liked the pool close to Ronald Reagan airport

Stayed: August 2014
1  Thank Redelf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Audrey N, Manager at Hyatt Regency Crystal City at Reagan National Airport, responded to this reviewResponded 12 August 2014

Thank you so much for the review! We are glad you had the chance to utilize our shuttles as well as pool. We hope to welcome you back again soon.

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Reviewed 10 August 2014

We stayed several nights and were very pleased with the experience. Most of the options we explored with a downtown dc location had very mixed reviews. We requested a quiet room away from other family celebrations/reunions and were accommodated nicely. Not too fussy, we felt the hotel and room were safe, clean, functional and well appointed. Safe box not in room but available in lobby. On the fussy side, our bathroom towel posts showed some signs of wear but we often overlook such minor things. I believe a hotel of this quality with a downtown location would have charged several dollars more for the near same and would probably be a lot noisier based on reviews. DC museums are packed with families in the summer. Our hotel offered us a bit of a retreat. Shuttle service to/from Metro and airport operate on the half hour and were very punctual during our stay. Perhaps a bit of a walk for some (maybe 3/4 mi.), we walked home from the metro so we could enjoy some of the restaurants on the way. This will be a top choice when we return.
Clark Street Grill across the street was great for grilled sandwiches; very friendly, casual and fairly priced. Ted's Montana Grill (chain) on Crystal Dr. served us some pretty great bison burgers and veggies though we thought the hanging of a buffalo head as decoration was a bit tasteless/disrespectful in todays' world.
Wings and drinks at the lobby bar were very tasty though personally we found the lobby Starbucks to be very weak for our tastes. Try the Illy cafe around the corner and across the street next to Marriott if you agree.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank steve m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Audrey N, Manager at Hyatt Regency Crystal City at Reagan National Airport, responded to this reviewResponded 11 August 2014

Thank you for taking the time to respond and for the five stars! Although not in DC, we definitely are able to offer the convenience of being close to the city. It's great to hear you were able to utilize the shuttle as well as enjoy some of the area restaurants. Thank you for choosing to stay with us!

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Reviewed 9 August 2014

We stayed here for 3 nts to celebrate my grandson's 16th birthday. He wanted to stay here because 3 yrs ago his class stayed here. This hotel is not in DC but has everything to support the stay. A hotel shuttle takes you to the Metro and in short time is DC. The employees are fantastic, helpful and friendly. The rooms were extremely clean, comfortable and good size. There is a pool, gym, restaurant and the architecture is breathtaking.

Room Tip: We were 9th floor and it was great. The wifi is free in the lobby which is where we connected.
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  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Audrey N, Manager at Hyatt Regency Crystal City at Reagan National Airport, responded to this reviewResponded 11 August 2014

Thank you for your response Linda M.! We are so glad your grandson suggested us to you. It sounds like you got to take advantage of all of our hotel features and we appreciate your kind words about our hotel and associates. We hope to welcome your family back again next time you are in the area.

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Additional Information about Hyatt Regency Crystal City at Reagan National Airport

Address: 2799 Jefferson Davis Hwy, Arlington, VA 22202-4002
Region: United States > Virginia > Arlington
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Green Hotel in Arlington
#9 Family Hotel in Arlington
#16 Business Hotel in Arlington
Price Range: £62 - £260 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hyatt Regency Crystal City at Reagan National Airport 3.5*
Number of rooms: 686
Official Description (provided by the hotel):
Relax in the heart of it all at Hyatt Regency Crystal City. Our hotel is perfectly positioned for easy access to Virginia and the entire DC-metro area. Enjoy a complimentary shuttle to the airport and easy access to Metro transportation. Within minutes, you can be exploring the nation’s best monuments and museums, taking in a show at the Kennedy Center, enjoying a Washington Nationals game or even touring the White House! Prefer to stay local? Arlington, Virginia has plenty of attractions, including luxury shopping and dining in Clarendon, the historic Arlington Cemetery or hiking in nearby Great Falls Park. Within our spectacularly updated Crystal City hotel, you’ll discover the services and amenities only Hyatt can provide – award-winning dining and inviting spacious guestrooms with luxury amenities like Hyatt Grand BedTM, and iHome stereos with iPod® docking stations. Enjoy the perfect combination of luxury and convenience at the Hyatt Regency Crystal City hotel. ... more   less 
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Also Known As:
Hyatt Regency Crystal City Hotel Arlington
Hyatt Regency Arlington
Hyatt Arlington

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