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“Outdated & Overrated”

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The Ritz-Carlton, Pentagon City
Ranked #2 of 52 Hotels in Arlington
Certificate of Excellence
Reviewed 31 July 2014

I spent an extended weekend here in July 2014. The staff was very friendly and although very outdated the room was very clean. I'm assuming the the reason for such a costly stay was the location next to the metro station. The mattress was worn out which gave me great back pain throughout my stay. The restaurant Fyve looked great but again, very expensive for a mediocre breakfast. I do not intend on being a repeat guest at this location as other hotels just a few miles away offer a more pleasant, wallet friendly stay.

Stayed: July 2014, travelled as a couple
2  Thank Timothy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tod M, General Manager at The Ritz-Carlton, Pentagon City, responded to this reviewResponded 2 August 2014

Dear Timothy H,

Thank you for sharing your comments on Trip Advisor. We appreciate your feedback. I would agree that we offer a great location with easy access to the District, Northern Virginia and Reagan National Airport. I am also fortunate to work with many hospitality professionals that you appear to have experienced while here. I am sorry that your experience overall did not meet your expectations. Your feedback is very important and If you have the time, I would appreciate the opportunity to be in touch with you. I can be reached at 703-412-2778 or at tod.morrow@ritzcarlton.com. I look forward to hearing from you.

Best regards,

Tod Morrow
General Manager
The Ritz-Carlton, Pentagon City

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Reviews (1,563)
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1,014 - 1,020 of 1,563 reviews

Reviewed 29 July 2014

This particular property is a bit dated including slow creaky elevators and smallish rooms but the service was up to Ritz standard and the location can't be beat. Right next to the Metro station and right next to a shopping mall with a foot court in case you're not wanting the pricey Hotel restaurant option. Sadly, WiFi was not included and you'll either pay $9.95 or $14.95 a day depending on what speed you need. Even with that detraction, I still recommend this property, especially for weekends when substantial discount rates can be obtained.

  • Stayed: July 2014, travelled solo
    • Location
    • Cleanliness
    • Service
Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2014 via mobile

A good experience as usual the people were 1st class but the hotel itself is a little tired. The shower backed up and the towels were worn. It is great to have a hotel atop the metro station and mall for accessibility. I did need to check in early as my flight was extremely early and this request was met with no issue.

Stayed: July 2014
Thank Scott D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2014

I had a nice quiet room at the back corner of the hotel. Rom had been de-feathered as I am allergic to feathers.

The only complaint I had about the room was that there was a huge scratch on the bedside cabinet. i did not complain as I liked the position of the room and it did not affect its functionality.

Service was very good. Conference people were particularly helpful and friendly.

Unfortunately i did not have time to run in the mornings, but a number of my colleagues commented on the excellent provision for runners of water, towel and map first thing in the morning.

Egg station at brakfast was particularly good with egges always perfectly done.

  • Stayed: July 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank GrahamN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

We have stayed at this location before and find it very convenient for travel from the airport and access to the Metro. We were on the 18th floor and found the rooms well appointed and very clean. We found the staff to be very friendly but somewhat overwhelmed at times on the Club Level. The changes to the Club Level were very apparent with one person trying to accommodate all of the guests. We can't really complain because it is a vacation and someone was trying to meet our needs. They become your friends and it is very difficult to see them work so hard.

Room Tip: Flexibility in your scheduled time off can afford you a great rate on the Club Level.
See more room tips
  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank ssina1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

I have stayed at the Ritz Carlton at Pentagon city twice a year for the past 8 years for a meeting I attend. The location is ideal being two stops on the yellow line Metro from Natinal Airport. The staff are uniformly courteous and helpful. The exercise facilities are above average and open 24 hours a day. The rooms have everything I look for when traveling on business. It is a pleasure staying there. I highly recommend it.

Stayed: June 2014, travelled on business
Thank Alan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

I drove up from Virginia Beach and checked into the Ritz late in the evening. After a long 4 hour drive, it was refreshing to see smiling faces, courteous and friendly valet staff. The front desk was efficient and processed me very quickly. The valet brought my bags to my room and explained in detail all the amenities of the room, and some of the services of the hotel (e.g., 24/7 food service, etc). I stay at the Ritz whenever I have meetings at the Pentagon because it is very close - so I can either walk to the Pentagon or take the Metro Blue Line (One stop away for only $3.15 round trip). As a federal employee, I am entitled to the USG rate of $167.00 per day plus taxes. The overnight parking costs $35 per day. Great location to the Pentagon City Shopping Mall which is physically attached to the hotel. Great value all around. Internet is not free.

  • Stayed: July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank VirginiaLightbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, Pentagon City

Address: 1250 South Hayes Street, Arlington, VA 22102 (Formerly The Ritz-Carlton Pentagon City)
Phone Number:
Region: United States > Virginia > Arlington
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Arlington
#7 Romantic Hotel in Arlington
#7 Business Hotel in Arlington
#10 Family Hotel in Arlington
Price Range: £151 - £494 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Pentagon City 5*
Number of rooms: 398
Official Description (provided by the hotel):
Located in one of Northern VA’s most desirable neighborhoods and connected to high-end shopping at The Fashion Center at Pentagon City, our hotel offers more than simply a prime address. A local influence is weaved throughout our hotel, from the artwork of Virginia artists that adorns the walls to the regionally sourced ingredients on our restaurant menus. The experience is unique to the Washington DC area. ... more   less 
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Also Known As:
The Ritz-Carlton Pentagon City Hotel Arlington
Ritz Arlington
Ritz-Carlton Arlington
Arlington Ritz-Carlton
Ritz Carlton Pentagon City

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