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“Like A Breath Of Fresh Air!”

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The Westin Crystal City
Ranked #11 of 51 Hotels in Arlington
Certificate of Excellence
GreenLeadersSilver level
Glen Allen, Virginia, United States
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Like A Breath Of Fresh Air!”
Reviewed 2 September 2014

We drove up from Richmond, VA to celebrate my Birthday in Crystal City and we had booked this property for our stay from Friday, 08/29/2014 through 09/01/2014. We did this as the location of this property is close to the Ruth's Chris Steak House we always visit in Crystal City for special occasions. We stayed many times at this property when it was the Sheraton Crystal City and were aware that it would be closed for a time for renovations for its change to a Westin.

We were glad to see they were able to open for us to be able to book for this trip. We were extremely pleased to see the results of the remodeling. The Lobby entrance was refreshed as was the Lobby itself. The Business Center and Front Desk were moved (for the better) and the Bar and Restaurant redone (also for the better). The really best thing was the rooms! We booked a King room and the whole room was redesigned as was the Bath. As the title says "Like a breath of fresh air!"

I am including photos of what I have mentioned for all too see as they have not updated (as of 09/01/2014) their web page for the hotel.

Only a few of the former Sheraton staff returned. Moses was one of them and he exceeded our expectations at the Concierge Desk taking care of whatever we needed. From the staff at the Front Desk to the Restaurant, all were welcoming and ready to make sure our experience at the hotel was the best! Our stay was the best we've ever had at this newly renovated property!

You must give it a look and try if your plans include the Crystal City area of Arlington, VA. They are the BEST!

Room Tip: Just a few blocks from the property are many places to eat on 23rd Street, as the Concierge Desk, th...
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Green Features: They have incorporated their Westin environmentally friendly practices in their renovations and if you defer the changing of bed and bath you will get a $5 credit for each day you participate. Check with the Front Desk staff for more information.
  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
2 Thank 996JoeM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emma S, Guest Relations Manager at The Westin Crystal City, responded to this review, 15 September 2014
Wow! Thank you for the extensive review – We appreciate the time it took!
I am so pleased that you enjoyed our renovations – We are pleased you found everything to look much better. I am glad Moses took great care of you – I will pass on your kind words to him.
We look forward to welcoming you back for another enjoyable experience.

Many Thanks,

Emma S,
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,149 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (192)
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English first
Buffalo, NY
Level Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 September 2014

OK, the location is not exactly scenic, but, it is convenient to just about everything (15 minute drive); the daily rate is terriffic; pet friendly with no deposit or surcharge! Was able to find parking on the street just across from the hotel.

  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Paladin169
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
98 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 1 September 2014

My wife and I stayed here on our inaugural trip to the dc area, and couldn't be more pleased! The front desk and conceirge were beyond helpful with our requests. The hotel is right by a metro station, making it super convenient as well. Well worth it!!

  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Brett H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgetown, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 September 2014

The hotel has been recently renovated and is in excellent condition. Our room was spotless, very comfortable and the housekeeping staff kept it that way. Staff in the lobby was very friendly and helpful. Ranjit was particularly helpful, answering all of our questions, providing information about the local area and generally making sure our stay was enjoyable.
The hotel is in a good location. The DC Metro is just across the street and there is a nice underground mall with shops and restaurants.
We enjoyed our stay at the Westin Crystal City and would definitely stay there again.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank JMCN111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Orange, New Jersey
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 September 2014 via mobile

This hotel is awesome!!!!!! Nicole at the front desk is fantastic! The rooms are newly renovated, clean and spacious

The only downfall is trying to find the front of the hotel - it was super confusing since the door is on Eads Street.

Great hotel, great location and just across the Potomac from DC.

Come to this hotel!

Stayed September 2014, travelled with friends
Helpful?
2 Thank getsmallwithme3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arlington, Virginia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 August 2014

Apparently, this hotel has just become a Westin a week ago (was previously a Sheraton). While they were still working out a few kinks in the transition, it was still very much a Westin experience. Service was stellar and all of the staff very attentive. In particular, there was a young lady from the Ukraine who worked in the restaurant. She was very conscientious, had a wonderful customer friendly attitude, and strong work ethic. Very pleasant and personable! Reflective of all the staff.

Rooms were clean and spacious. They will probably continue to do some updating to the rooms, but we were not disappointed. Every request we made was answered promptly. Would definitely stay again.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank V H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurel, Maryland, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 August 2014

The hotel is very nice! When I walked in all the staff greeted me with a warm smile and were very helpful. It mad me feel important. I was in the middle of moving from MD to VA so I was exhausted! When my husband and I got to our room we were amazed at how nice it looked. We loved the walk in shower. The designer of the rooms did a wonderful job picking the furniture. All the colors were warm. The king size bed was very comfortable. I didn't want to get up! I loved the hotel and can't wait to go back again.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank Rita M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin Crystal City

Property: The Westin Crystal City
Address: 1800 Jefferson Davis Hwy, Arlington, VA 22202-3506 (Formerly Sheraton Crystal City Hotel)
Region: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in Arlington
#6 Green Hotel in Arlington
#10 Business Hotel in Arlington
#11 Romantic Hotel in Arlington
#15 Family Hotel in Arlington
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Westin Crystal City 4*
Number of rooms: 220
Official Description (provided by the hotel):
Just minutes from Washington D.C., The Westin Crystal City boasts convenient access to the area via the adjacent Crystal City Metro Station. Nearby are popular museums and monuments, and Ronald Reagan Washington National Airport (DCA) is a mile away. Between meetings or sightseeing escapades, enjoy uplifting downtime in the comfortable ambiance of any of our 218 well-appointed guest rooms. Sleep well amid the plush layers of the Heavenly® Bed and renew with upscale amenities in the Heavenly® Bath. ... more   less 
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Also Known As:
Sheraton Arlington
Arlington Sheraton

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