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“Tremendous staff, nice new building, quiet location” 4 of 5 bubbles
Review of Hilton Garden Inn Dulles North

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Hilton Garden Inn Dulles North
Ranked #2 of 5 Hotels in Ashburn
Certificate of Excellence
Colorado Springs
Level Contributor
697 reviews
154 hotel reviews
common_n_hotel_reviews_1bd8 272 helpful votes
“Tremendous staff, nice new building, quiet location”
4 of 5 bubbles Reviewed 18 April 2014 via mobile

Yes, this hotel is far from restaurants and other services. But he location is quiet and the building is nice, clean and new. All staff is friendly, professional and accommodating. It's a little difficult to find safe walking and jogging without crossing a busy boulevard.

I will stay here again!

Stayed April 2014, travelled on business
Helpful?
Thank COLadyRoadWarrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherri C, General Manager at Hilton Garden Inn Dulles North, responded to this review, 27 April 2014
Thank you for the wonderful review on the staff service and cleanliness of the hotel! Please come back and see us on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

505 reviews from our community

Traveller rating
    247
    156
    57
    26
    19
See reviews for
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170
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Baltimore, United States
1 review
4 of 5 bubbles Reviewed 17 April 2014

The Hilton Garden Inn, Dulles was an exceptional value for a hotel on the outskirts of Washington. Go for the sightseeing, stay for a good nights sleep and good breakfast. Other guests included wedding parties and a high school from Los Angeles; only we didn't know until breakfast because the rooms were that quiet.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Andrew L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherri C, General Manager at Hilton Garden Inn Dulles North, responded to this review, 27 April 2014
Thank you for sharing your stay with us. I am glad my team took good care of you and you enjoyed your breakfast. We have a outstanding cooked to order breakfast. I look forward to seeing you again on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tokyo, Japan
1 review
3 of 5 bubbles Reviewed 15 April 2014

Although the location is far from Airport, Shuttle bus of this hotel is very useful. Circle K is walking distance from this hotel, so that, it is very convenient Internet is perfect with WiFi, it is good for business traveler

  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank S. U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherri C, General Manager at Hilton Garden Inn Dulles North, responded to this review, 27 April 2014
Thank you for sharing your stay with us. I am glad you able to use our shuttle service from the airport. I hope to see you on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Altadena, California
Level Contributor
32 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 8 April 2014

Fast check-in and out. Rooms very clean and got everything you need. Pool is very nice, too. It's very quiet. Next to a gas station...no restaurants arround. They offer a free shuttle to/from Airport, which is very convenient. ( 10min ride ). Reasonable price.

  • Stayed April 2014
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Denis L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherri C, General Manager at Hilton Garden Inn Dulles North, responded to this review, 9 April 2014
Thank you for sharing your stay with us. I am glad my team took good care of you during your stay with us. I hope to see you again on your next visit to Dulles.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
1 review
5 of 5 bubbles Reviewed 4 April 2014

We stayed here and as soon as we walked in I couldn't believe how nice and polite the staff were, everywhere else we've been staying has been extremely a downer! The rooms were great and everything was great. Unfortunately we had to cut our stay short because our son got very sick. When we came to the front to let the front desk know john was there and was extremely nice he made some hot tea for my son and gave us medicine also! This hilton have some great staff!! Thank you!!

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank thewilliams901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherri C, General Manager at Hilton Garden Inn Dulles North, responded to this review, 6 April 2014
Thank you for sharing your stay with us. I am glad my team took good care of you especially John. I hope to see you again on your next visit to Dulles.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durham, North Carolina
Level Contributor
297 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 bubbles Reviewed 15 March 2014

I needed a Dulles Airport Hotel for one night and this was the cheapest property.

Location: The hotel is in Ashburn, about a 15 minute ride away from Dulles which is more than I like for an airport hotel. It shares a parking lot with the Aloft and a 24 hour gas station, the latter of which is important for longer stays.

Hotel: A standard HGI building of 4 floors with a pool and fitness center and business center just off the lobby. The restaurant offers dinner as well as breakfast and they'll even do room service. There's also a bar.

Check In: Check in was not very good. I had been moved from a room on the 3rd floor to one on the 1st floor despite my profile being set up for high room/close to elevator. Also, I was not given my breakfast coupon until I asked. Furthermore, I'd waited 45 minutes for the airport shuttle because I was given wrong directions on where to wait and not told the shuttle was the Aloft shuttle. I even called back after a half hour to confirm I was looking for a Garden Inn shuttle and was told yes. Eventually, the shuttle driver called me and he found me. Now, the manager did make things right by taking $45 off my bill, but it was still frustrating.

Room: My king sized room was pretty nice, even though I don't like being on the same level as the parking lot. The size was nice as was the bathroom which felt new and renovated. However, housekeeping did a bad job cleaning the room as there was used q-tips in the bathroom garbage and the clock was not reset for daylight savings time yet. On the good side, there were outlets by the bed and wifi worked well.

Other/Breakfast: Breakfast is half buffet (cold items) and all hot items are cooked to order. Everything was tasty. As for shuttles back, they can't guarantee you'll get onto one so they suggest you're in the lobby early. Leave a lot of time for heading back.

My Rate was $71 but after all the issues and the distance from Dulles, I won't be back

  • Stayed March 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Sal_Paradise767
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherri C, General Manager at Hilton Garden Inn Dulles North, responded to this review, 17 March 2014
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying with us in the future. You Can Count On Us. Guaranteed.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, United States
1 review
5 of 5 bubbles Reviewed 23 February 2014

recent stay in this hotel was excellent. Staff was very courteous, helpful and professional, room was clean, shuttle was on time and driver was very courteous. I'll definitely be back for another stay. great value for money. Keep up the good work

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Caro M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherri C, General Manager at Hilton Garden Inn Dulles North, responded to this review, 24 February 2014
Thank you for sharing your stay with us. I am glad you enjoyed your breakfast and coffee. I hope to see you again on your next visit to Dulles.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Dulles North

Property: Hilton Garden Inn Dulles North
Address: 22400 Flagstaff Plz, Ashburn, VA 20148-2400
Phone Number:
Region: United States > Virginia > Loudoun County > Ashburn
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Ashburn
#3 Business Hotel in Ashburn
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Garden Inn Dulles North 3*
Number of rooms: 135
Official Description (provided by the hotel):
Looking for the ideal spot for the most important day in your life. The Hilton Garden Inn Dulles North offers a quaint setting with a professional staff waiting to make your dreams come true. The hotel has ample meeting space and catering facilities to create the atmosphere you desire. The Hilton Garden Inn Dulles North is flexible and determined to make your day special. 16 Suites are available in this 135-room hotel. ... more   less 
Reservation Options:
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Also Known As:
Hilton Garden Inn Dulles North Hotel Ashburn
Hilton Garden Inn Ashburn

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