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Aloft Dulles Airport North
Ranked #5 of 5 Hotels in Ashburn
GreenLeadersBronze level
Klaipeda LT
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Good deal!”
Reviewed 16 March 2014

We stayed here recently before a 2-week trip even though it wasn't really necessary but it is less expensive to stay here and have 14 days free parking than to just pay for parking somewhere. We really enjoyed our stay--very friendly staff, pleasant room, nice exercise room to work out before a long flight. There are pleasant common areas including a glass fireplace which can be enjoyed from inside or outside.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ejd811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ralph S, General Manager at Aloft Dulles Airport North, responded to this review, 3 April 2014
Thank you for your business and for sharing your comments. We would agree that besides getting a good rate deak at the Aloft, we have clean rooms , comfortable common areas and very friendly staff members.

We are looking forward towards welcoming you back soon.

Best regards,
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568 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (83)
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English first
Washington, DC
Level Contributor
467 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
Reviewed 14 March 2014

Spent the night here to make it easier to get to the airport for an early flight and was pleasantly surprised at its cool atmosphere and vibe. Seemed more like a European hotel than one would find at a US airport and very reasonable. The hotel is 15 minutes from the airport so expect a little bit of a drive/taxi ride. Food amenities are limited but there are snacks and a full service bar, complete with pool table! There's also a nice pool. The rooms are simple but modern, clean lines that are very appealing. Staff was extremely friendly. My only complaint is that the plows never made it to the hotel the morning I was leaving so I got to the airport much later than planned, but in fairness, it was a LOT of snow for DC and the staff didn't have any leverage. That said, the friendly woman in the morning was about to call me an SUV taxi when a Prius miraculously appeared and off I went to catch one of the few flights out that day. Solid choice for Dulles.

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Decoamie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ralph S, General Manager at Aloft Dulles Airport North, responded to this review, 3 April 2014
Thank you for shairng your comments and for your visit. We are pleased to hear you enjoyed your stay experience with us. Our talent memebers strive daily with exceeding our guest and clients expectations.

We look forward to welcomig you back soon.

Best regards,
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Washington DC, District of Columbia
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 4 March 2014

I have stayed here multiple times over the past few years In general you know what kind of room you are getting with an Aloft. They are generally all the same with good standard amenities. Over the past few years they have even improved their pillows which left something to be desired but now are great. Their bar staff is friendly, but in recent months they have scaled back their menu and left the bartenders to do the cooking, which has both slowed down bar service and reduced the quality of the food and available options. Yesterday more than half the menu was out so they were sending guests next door to the Hilton Garden Inn which is across the parking lot (Ok I get it there was a snowstorm the night before.) My gripe with the hotel has to do with my last 2 visits there. On my last visit back in October, I was given a room that it was obvious either someone had just vacated or was still in. I didn't stick around to find out. I opened the door to see someone elses belongings, the smell of someone who had just gotten out of the shower and wet towels on the floor. I went to the front desk they prompty reassigned me to another room. I went with every now and then these things must happen it was just an accident. However Last night at 10:30, while we were sound asleep, we awoke to someone trying to get into our room because per the registration desk the system had showed that it was vacant and clean. One time its a mistake now two times, to me there is a problem internally at the hotel. The front desk clerk then called 20 minutes later to find out who I was and why I was in this mans room. While this does appear to be a internal hotel issue, I would strongly advise anyone staying here to lock up their valuables and double lock the door at night. Needless to say it was somewhat of a sleepless night, as having someone else walk into your hotel room when you are sound asleep is much like someone breaking into your house.

  • Stayed March 2014, travelled on business
    • Value
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Helpful?
1 Thank Rossel79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ralph S, General Manager at Aloft Dulles Airport North, responded to this review, 6 March 2014
Dear Matthew,

Thank you for choosing to stay with us again at the Aloft Dulles North Hotel. Please accept my sincere apologies for unsatisfactory service you received. I’m sorry that our team failed to deliver the expected experience you have enjoyed in the past at our Starwood Hotels.

I have addressed your concerns with our Operations Manager and the Overnight Guest Service agent. Thank you for allowing me the opportunity to speak with you personally about this and your future stays. We truly value you and appreciate your loyalty to our Starwood brands.

Once again, we are sorry to have disappointed you and look forward to making your future stay experiences delightful. Please let me know if ever I can be of any further assistance.

Sincerely,

Ralph
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Philadelphia
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 February 2014 via mobile

Nice hotel, warm and friendly staff, and unique pleasing decor (if you are into modern).

The sink drained slow, shower was missing a knob making it near impossible to operate and the plumbing seemed to have issues being so new.

The price couldn't be beat for such nice accommodations but someone needs to get maintenance into checking all functions in every room.
The

Stayed February 2014, travelled solo
Helpful?
Thank NorthernVirgin1a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ralph S, General Manager at Aloft Dulles Airport North, responded to this review, 1 March 2014
Please accept our sincere apologies for the challenges you experience with the water handles. Our team has sinced repaired. We are happy to hear that you otherwise enjoyed your stay and look forward towards welcoming you back soon.

Best regards,
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Creston, Canada
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 February 2014

Had a midday stopover so looked for economical hotel with pool with airport shuttle. This hotel came up, provided good shuttle, but 1/2 hour each way. Pool was nice and clean and warm, family enjoyed a good hour there, deep end 1.5 meters. Room was nice although quite a different layout for washroom. Hotel is modern, but lacks restaurant and the nearby one has restaurant that doesn't open till evening.

Room Tip: Qiet area, inside access, lobby quite nice and relaxing in modern decor.
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank riverboat_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baltimore, Maryland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 February 2014

Pros: Price was definitely right; fast wi-fi service; cool lobby/bar area

Cons: Our bathroom door was a sliding door & wouldn't close completely - we had to use the trash can to hold it somewhat shut. We didn't get maid service at all while we were out 1 day - when we got back & called about it, the person we talked to didn't seem too concerned. It was almost 7 by then, they sent up some fresh towels but we didn't even want the maid service by then.

Overall, OK stay, nothing too egregious that would stop me from ever staying there again but I'll probably try somewhere else if I stay in that area again.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ralph S, General Manager at Aloft Dulles Airport North, responded to this review, 1 March 2014
Thank you for your busines and for sharing your stay experience. Please accept our apologies for the challenges experienced with your stay. Our team strive daily to exceed our guests exepectations, once again we are dissappointed to hear that we did not. We would love to welcome you back for another opportunity to make your future stay better, different and more special.

Best regards,

Ralph
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Salt Lake City, Utah
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 21 February 2014

Room was comfortable and reasonably quiet. It appeared to be a fairly new facility but lacks some everyday needs like stains in the carpets not being attended to which today there are plenty of products out there that will remove almost any stain. Water pressure was good, shower was clean. Housekeeping was not consistent on resupplying items that they mention in there ad that make them different than other hotels in the area. Staff was friendly and accommodating. Overall not bad.

Room Tip: Close to the elevator you will hear the noise up and down throughout the night. Elsewhere I am sure...
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ralph S, General Manager at Aloft Dulles Airport North, responded to this review, 1 March 2014
Thank you for your choosing to stay with us and for sharing your stay experience. We look forward to welcoming you back soon.



Best regards,
Ralph
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aloft Dulles Airport North

Property: Aloft Dulles Airport North
Address: 22390 Flagstaff Plz, Ashburn, VA 20148-2402
Phone Number:
Region: United States > Virginia > Loudoun County > Ashburn
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Ashburn
Price Range (Based on Average Rates): £
Hotel Class:3 star — Aloft Dulles Airport North 3*
Number of rooms: 136
Official Description (provided by the hotel):
Chic and comfortable, the Aloft Dulles Airport North offers complimentary airport shuttle service to/from Washington Dulles International Airport and is located near the Dulles Technology Corridor. ... more   less 
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Also Known As:
Aloft Ashburn

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