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“Desk clerk with a great sense of humor”
Review of Comfort Inn

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Comfort Inn
Ranked #1 of 1 Hotels in Atkins
Rochester, Mass
Level 4 Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Desk clerk with a great sense of humor”
Reviewed 25 May 2013 via mobile

We stayed here for one night on our way up 81 north. When we went in to register at the front desk, we found the desk clerk, Mark, to be very engaging. He has a great personality and sense of humor. He was very helpful in suggesting restaurants and informing us about the area. By the time we checked in, we had signed up for the Choice Hotels rewards program! But no charge - so no problem. The room was clean and nice but small. The breakfast area is a little cramped but since it's free - who cares? I would say that the hotel is a bit over priced but there is no competition in the area so they can charge whatever.

  • Stayed May 2013
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank MimiRochester_Mass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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51 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Rockville, Maryland, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 April 2013

We stayed here randomly on our way back from vacationing in the Smokies and my daughter and I were not feeling well. Our welcome was very warm at the front desk. Our room was great; comfortable and clean. The front desk gentleman was very kind in giving us some utensils for eating our soup since we were not well.
The shower and bath were the most relaxing after traveling a while. The next morning the staff was cleaning the floor diligently as we exited the hotel. It was a very clean hotel and our stay was great. There continental breakfast was like many hotels, but it was a bit notched up with having the waffle maker that i see often. i was expecting juice, fruit and bagels so it was good surprise.
If you are traveling up I81 from VA, TN, etc. you should stay here...

  • Stayed April 2013, travelled with family
    • Value
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Helpful?
1 Thank CRegnell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sylva, North Carolina
Level 6 Contributor
88 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 2 April 2013

This was a "pot luck" choice along I-81 in the Marion, VA area. Very convenient to the interstate. 50 rooms. Very nice staff, good complimentary breakfast and very comfortable appointments in the rooms. For $85 it was ideal re: room size, cleanliness, etc. Breakfast area has only three or four tables since its a small property. The bathroom was spotless. Sorry I didn't take a pic of the interior.

Room Tip: Watch out for penalty fees for smoking in rooms. Also double check the rate you accept/initial on...
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  • Stayed March 2013, travelled with family
    • Value
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Helpful?
Thank amazonbufeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoover, Alabama
Level 6 Contributor
132 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 3 January 2013

It was nice to be recognized as a Diamond member and upgraded. Not many Choice Hotels do this yet they are supposed to. My room had a King bed, work space, couch, microwave and refridgerator. It was comfortable and quiet. Breakfast was OK. It had snowed the night before and more effoert could have been put into salting the sidewalks. Overall I was very satisfied. The desk clerk was exceptional and met every request upon arrival.

  • Stayed December 2012, travelled on business
    • Value
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    • Sleep Quality
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Helpful?
Thank Jim21W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cookeville, Tennessee
Level 3 Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 December 2012

My husband and I were traveling on 81 and only spent one night. The hotel was very clean and all of the staff that we had contact with were very friendly. The beds were very comfortable. One of the nicest and cleanest hotels I've been in at this price range. Price is average for this type of hotel.
We didn't hear any noise from 81. Our room was on the back side.
There was a good selection of things to eat in the breakfast area.

  • Stayed December 2012, travelled as a couple
    • Value
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Helpful?
1 Thank Linda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rio Rancho, New Mexico
Level 5 Contributor
55 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 1 November 2012

We found this Comfort Inn to be the absolute worst Comfort Inn we have ever stayed in. And we stay in a lot of Comfort Inns (though maybe not anymore). Check it was nice and the room look OK. The evening desk clerk was very nice.

However, as we always check beds for bedbugs, we lifted up one of the mattresses and found a stain (approx 2 to 3 feet in size) that looked like dried blood. The mattress must have been turned while still wet as the stain went into the box spring (?) below. It smelled terrible. (We took pictures, below, of the stain to show that, if you changed the skirting, you couldn't miss this)

We contacted the front desk and she came to look at it. She even took pictures herself. She was as shocked at we were and said she would report it. She promptly got us another room and we found it satisfactory. Very nice lady.

However, the very next morning, as we were packing our vehicle, I looked into the same room. They were putting sheets on it, or just tucking in the sheets from the last night, as if nothing happened. So, I went to the front desk and talked to the "Clerk" (a very arrogant man). There was a "maintenance man" in close proximity. Both said they had not received any report and basically started to argue with me. Even the maintenance man started to argue.

So, unless the next guest picked up the mattress, they would be sleeping on that filth Absolutely a disgusting thought. .

This motel had a certificate that said they were some kind of special Comfort Inn. I think they should be reported to the health department and lose their Choice Hotel's status.

The morning desk clerk and the maintenance man should be fired.

  • Stayed October 2012, travelled as a couple
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Helpful?
5 Thank PTInstructor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albany, New York
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 August 2012

We were on our way home from a wedding and stopped at the Visitor's Center for a hotel coupon book. The deal for Comfort Inn was fantastic ($59.99) and I figured they have such a great reputation it would be perfect! It was 11pm and we were thrilled to be stopping. My husband went in to find a sign (not an employee in sight) that stated they were not honoring any coupons. They were charging over $200 a night! Needless to say, we decided to drive up the interstate to find another hotel. Big disappointment

  • Stayed August 2012, travelled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank carrie1055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Inn

Property: Comfort Inn
Address: 5558 Lee Hwy, Atkins, VA 24311-3004 (Formerly Comfort Inn Atkins)
Phone Number:
Region: United States > Virginia > Atkins
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Atkins
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 50
Official Description (provided by the hotel):
Comfort Inn, an Atkins hotel near Mount Rogers National Recreation Area. The Atkins, VA Comfort Inn hotel is off Interstate 81, Exit 50 between Abingdon and Wytheville. We are minutes from: Hungry Mother State Park The Back of the Dragon Bristol Motor Speedway Mount Rogers National Recreation Area Smyth County Community Hospital Wytheville Community College Blue Ridge College of Evangelism ... more   less 
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Also Known As:
Comfort Inn Atkins
Atkins Comfort Inn

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