We stayed at Vela Branca for the family wedding of very good friends. That seemed to go well and so I will start with the good stuff:
The ocean views are fantastic, our room was large and had the best sea view - and was furthest from the music at the bar. The gardens are beautiful and well-maintained. The pool would be small if the hotel was full.
But. . . .
Maybe about 20 of us arrived the day before the wedding - but management had not thought these newcomers might want food, so they omitted to organise adequate kitchen staff to cook our dinner. The result was that dishes came individually and intermittently, and some people has eaten and left well before the last few were served anything. Several of our group spoke the language and it appeared that the hotel had never expected anyone to want to eat there! That filled us with foreboding.
Next morning we rinsed a few clothes in the basin, with the hotel soap. Big mistake, everything turned blue. Management denied this had ever occurred before but laundered the offending items free; which came back a fetching shade of light blue-grey - something in the waters I suppose.
And the safe in our room was defunct. We told management about this several times a day - and to their credit it was repaired - moments before we left 4 days later (actually they had sent a workman to do some repairs, 20 minutes before the wedding service when, understandably I hope, we were getting dressed and preferred to do that without the audience. However, they do seem to take security seriously as there are numerous uniformed security guards patrolling the chainlink perimeter fence at 15 minute intervals; and a manned barrier on the entrance.
Wi-fi was promised, and the passwords were handed over, but nothing actually worked, ever, even at the reception desk.
There is a town beach, which is dirty from the river flowing past the boat docks, so people seem to rent taxis to travel further up or down the coast - where the beaches are idyllic.
Reception also seemed incapable of changing money.
As we left, we tried to negotiate some sort of discount for the first night meal debacle, but the one anglophone receptionist was absent and the remainder were intransigent.
So we left with a sour taste from what might sometime be a lovely place - if management could only get its act together.
Oh, and the airport is really very close. . .
- Official Description (provided by the hotel):
- O Vela Branca Grand Hotel e cenario de um dos mais importantes polos turisticos do Brasil: Porto Seguro. Um dos mais importantes hoteis da Costa do descobrimento. Sua completa infra-estrutura proporciona tranquilidade e conforto para quem esta viajando a lazer ou mesmo a negocios. Unico hotel localizado no sitio historico do descobrimento, ocupando uma area de 120 mil metros quadrados. Sua posicao estrategica edificado sobre uma falesia, garante uma visao deslumbrante da orla e da cidade de Porto Seguro. Sao 125 apartamentos, sendo 49 apartamentos standard (03 para deficientes fisicos), 09 apartamentos Luxo, 61 apartamentos Luxo Mezanino, 06 suites (02 standard, 01 master e 03 luxo). Todos os apartamentos sao equipados com fechadura eletronica, ar condicionado split, controle remoto, frigobar, tv a cabo, cofre, secador de cabelo, alem da varanda com rede. O Hotel oferece uma otima estrutura de servicos: . 2 Bares . Restaurante . Business center . Brinquedoteca . Fitness Room . Heliponto . Lavanderia . Estacionamento . Mensageiros . Servico de quarto . Recepcao funcionando 24 horas - SOB CONSULTA (terceirizados) . Agencia de viagens . Locadora de veiculos . Loja de conveniencia . Servico de farmacia . Salao de beleza . Massagens de relaxamento ... more less
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- Also Known As:
- Vela Branca Grand Hotel Porto Seguro, Brazil - Bahia