i made a booking at this hotel for the carnival season, for 4 days. i send my card details 1,5 month before and they double confirmed that my booking is ok. 5 days ago they informed me that they have to cancel my reservation because my bank decline the transaction. i callled my bank and they assure me that the specific hotel never attempt to charge my card. i emailed them the ansr from my bank and they didnt have the kindness even to answer back! what i think that happened is that the owners decided to cancel my reservation because they found somebody else with longer accomodation and more profit for them. i have travelled a lot, the easyiest think when you deal with customers you respect, is to inform them that there is a problem with their credit card and you ask for another one. these people didnt do this. i am 45 and its the first time they treat me like this. after 40 days these people cancelled my reservation everything is extremely expensive and its almost impossible to fine a decend affordable place for my vacation. i have paid my tickets allready and now everything is on the air. i have been to Brasil before, you people must be ashamed ruining Brasilian Proudness.
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- Also Known As:
- Hotel Villa Santo Antonio Salvador, Bahia, Brazil