We got a good deal to come to this hotel. The rooms and infrastructure are good but service and food still need a lot of improvement. The hotel is new and this may explain some of its opportunity areas. There are not too many dish alternatives at the dinner buffet - if you are a fan of deserts bring your own. Wine choices are also poor and not kept at right temperature. I also suggest you ask for your water jar to be left at your table because it does not come around oftenly - same for coffee. Creativity during breskfast and dinner can be highly improved. Don't expect you'll be surprised by different dishes every night. Most certainly you'll see old friends every night!
On the other hand the hotel has a great clown who made our daughters stay a very happy one. This has really comped for all the other hassles - tio Palhaço is a keeper! Same for two staff members who are concerned about the hotel image - Fabiano and Albano.
Management should also plan better the hotel replenishment as many items went out of stock during our stay.
My recommendAtion is training, training and training and you'll do well.
- Official Description (provided by the hotel):
- Dom Pedro Laguna Beach resort & golf Its privileged location makes it a true paradise between the beach of Marambaia and the only 18 holes golf course in the state of Ceará, in perfect harmony with nature, and integrated in the luxury Aquiraz Riviera Eco-Resort. The navigable lagoon, the Villas with private swimming pools and the up standard service are some of the high quality features of the Dom Pedro Laguna, awarded by the 2nd year in World Travel Awards in 2 different categories, “South America’s Leading Beach Resort” and “Brazil’s Best Golf Hotel”. 64 Apartments, 22 Water Villas, 8 Presidential Villas and 8 Royal Villas are connected through a navigable lagoon. The Royal Villas are the most exclusive of the Resort, with private pool and some of them with direct access to the beach. Half-board accommodation regime, breakfast and dinner included. This is one of the most exclusive family resorts in Brazil, with fitness center, outdoor Jacuzzi, tennis court and activities for adults and children (Kids Club with monitors). ... more less
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- Also Known As:
- Dom Pedro Laguna Brazil/Aquiraz, Ceara