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“Service and food need improvement”
4 of 5 bubbles Review of Dom Pedro Laguna

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Dom Pedro Laguna
Ranked #2 of 15 Hotels in Aquiraz
Certificate of Excellence
Sao Paulo, SP
Level Contributor
104 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Service and food need improvement”
Reviewed 8 March 2011

We got a good deal to come to this hotel. The rooms and infrastructure are good but service and food still need a lot of improvement. The hotel is new and this may explain some of its opportunity areas. There are not too many dish alternatives at the dinner buffet - if you are a fan of deserts bring your own. Wine choices are also poor and not kept at right temperature. I also suggest you ask for your water jar to be left at your table because it does not come around oftenly - same for coffee. Creativity during breskfast and dinner can be highly improved. Don't expect you'll be surprised by different dishes every night. Most certainly you'll see old friends every night!
On the other hand the hotel has a great clown who made our daughters stay a very happy one. This has really comped for all the other hassles - tio Palhaço is a keeper! Same for two staff members who are concerned about the hotel image - Fabiano and Albano.
Management should also plan better the hotel replenishment as many items went out of stock during our stay.
My recommendAtion is training, training and training and you'll do well.

  • Stayed March 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carlos23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmanuelFreitas, Manager at Dom Pedro Laguna, responded to this review, 29 April 2011
Dear Sir,
First of all thank you very much for your opinion and the time that you take to post yours thoughts.
I take your recommendation, and i improved the training to all members of my team, and also the choices of the menu's.

I hope we can welcome you back to the Dom Pedro Laguna again very soon. Kind regards, Emanuel Freitas, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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534 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Additional Information about Dom Pedro Laguna

Property: Dom Pedro Laguna
Address: Av. Marginal do Empreendimento Aquiraz Riviera s/n | Praia da Marambaia, Aquiraz, State of Ceara 61700-000, Brazil
Region: Brazil > State of Ceara > Aquiraz
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 On the Beach Hotel in Aquiraz
#4 Family Hotel in Aquiraz
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Dom Pedro Laguna 4.5*
Number of rooms: 102
Official Description (provided by the hotel):
Dom Pedro Laguna Beach resort & golf Its privileged location makes it a true paradise between the beach of Marambaia and the only 18 holes golf course in the state of Ceará, in perfect harmony with nature, and integrated in the luxury Aquiraz Riviera Eco-Resort. The navigable lagoon, the Villas with private swimming pools and the up standard service are some of the high quality features of the Dom Pedro Laguna, awarded by the 2nd year in World Travel Awards in 2 different categories, “South America’s Leading Beach Resort” and “Brazil’s Best Golf Hotel”. 64 Apartments, 22 Water Villas, 8 Presidential Villas and 8 Royal Villas are connected through a navigable lagoon. The Royal Villas are the most exclusive of the Resort, with private pool and some of them with direct access to the beach. Half-board accommodation regime, breakfast and dinner included. This is one of the most exclusive family resorts in Brazil, with fitness center, outdoor Jacuzzi, tennis court and activities for adults and children (Kids Club with monitors). ... more   less 
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Also Known As:
Dom Pedro Laguna Brazil/Aquiraz, Ceara

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