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“Lovely resort with some negative details.” 4 of 5 bubbles
Review of Carmel Charme Resort

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Carmel Charme Resort
Ranked #1 of 14 Hotels in Aquiraz
Certificate of Excellence
Curitiba, Parana, Brazil
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Lovely resort with some negative details.”
4 of 5 bubbles Reviewed 16 November 2012

We were at Carmel Charme resort during the month of november 2012 for four days and overall have had a great stay in what I'd qualify as a ""small resort.""
On our arrival we had a welcome drink and the staff was indeed helpful. The problems started when we got to the room and realized that we had, perhaps, an upgrade. To make a long story short, they made a mistake and gave us somebody else's room. And this meant that we had to change room later on and in a hurry 'cause the other people had arrived and were waiting for their room!
The atmosphere at Carmel Charme is very serene and relaxed throughout the week. Music around the poool area is easy-listening and soft. Things change drastically from Friday until Sunday night. The reason is that the small resort has on both sides houses that belong to people who live in Fortaleza, and come to spend the week end at their cottages on the beach. Nothing wrong with that, one might say... Well, the problem is that we were not able to sleep at all --and I mean ""at all""-- during our stay in there, for most of these people who come spend the week end in these houses were young adults and they partied from 4pm till 4am non-stop with a very loud --just imagined being in a loud disco (and this is no exaggeration at all, believe me!) and double the noise 'cause they really come to the beach prepared with their latest sound machines -- very loud and state-of-the-art sound systems. In other words, bring very efficient ear-plugs if your stay includes a week end in there.
Next morning, when people queued up to complain at the reception about the noise, the manager replied that, first, it was the very first time that such ""horrible thing"" had occurred at the resort. Second, he said that the police came several times during the night, but the teens would turn the music off just while the police was in the neighborhood. As soon as the police would leave it started all over again!
Another negative detail about this resort is the swimming pool. It is only 90 cm deep and it is tough to swim without having your feet touching the ground. I'd say almost impossible, really! Very deceiving indeed the swimming pool.
At the restaurant, the food was tasty and service was good. For most of the meals we had local grilled fish with delicious rice and some vegetables. Nothing too fancy, but still very satisfactory. Service is slow as it is the case in the whole region.
The beach is magnificent, but dangerous. Deserted during the week, it gets a bit crowded with the boisterous young adults coming from Fortaleza during the week ends. There is some garbage at the beach --a recurring negative detail in the region and Carmel Charme is not an exception!-- and it seems the hotel is not worried about that, for I complained about it in the beginning of our stay and the garbage (plastic bottles and beer cans) was still there when we left!
The gardens are very luscious and amazingly manicured on a daily basis. Very nice coconut trees all over the resort where they serve,twice a day, small pieces of fruits on a plate for all the guests at no cost. Service around the pool is the best. The guys care to all your needs and most of the time without even you having to ask for it.
This is also true for breakfast. The personnel is great! In addition, you'll have tasty and fresh great food. The fruits were just delicious and varied throughout our stay and so was all the eggs, omelettes etc.
Last, I would recommend this resort if you don't care much about swimming pools and like rough, beautiful white sandy beaches, and a relaxed atmosphere and peace during the week; For the week ends, forget it!

  • Stayed November 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Valmir C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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568 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Porto, Portugal
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 bubbles Reviewed 5 March 2012

We stayed at this hotel for over a week in November, although had we not paid our stay in advance we would only have stayed a night! We have nothing but disappointment to express! While this hotel aims to be a luxury hotel, the service it provides is the worst we have ever experienced. The staff was unfriendly and lazzy. By way of example, we were practically alone in the hotel nevertheless the music was always on in the pool and very loud, despite the fact that we asked the staff and management to turn it off time and time again. Worse, the music was on in a loop of the same songs time and time and time again!
Although the hotel is new, the rooms have already signs of poor upkeep. The food is average and expensive and there are no options around and unless you bring a car you will feel stuck.
When at the check out we told them we did not want to pay the 10% service fee due to our insatisfaction, they did not agree and we had to pay it anyway. To this day we are trying to get the service fee back to no avail. The hotel is therefore acting illegally as the service fee has to be voluntary. Also, the service fee has to be distributed by the employees and when we asked some of the employees whether they received anything relating to the service fee they all said they didn't.
We would not recommend this hotel to anyone!

  • Stayed November 2011, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
17 Thank LittleMsSunshine03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Carmel Charme Resort

Property: Carmel Charme Resort
Address: Rua Barro Preto s/n, Aquiraz, State of Ceara 61700-000, Brazil
Region: Brazil > State of Ceara > Aquiraz
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Aquiraz
#1 Top resorts Hotel in Aquiraz
#1 Family Hotel in Aquiraz
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Carmel Charme Resort 4.5*
Number of rooms: 35
Official Description (provided by the hotel):
Aiming luxury tourism, Carmel Charme Resort is located about 25 miles from Fortaleza, at Barro Preto Beach. The hotel offers sophisticated privacy in an exquisite space, Restaurants, bars, swimming pools, fitness center, sauna, jacuzzis, wi fi internet, game rooms, snooker, in door tennis courtyard and spa. 35 apartments, all of them fully equiped with AC, direct line telephone, mini bar, LCD full HD 42" TV with cable TV, eletronic safe, hairdryer, wi fi internet and egyptien thread sheets. ... more   less 
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Also Known As:
Carmel Charme Resort Brazil/Aquiraz, Ceara

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