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“This hotel is a shameful mess.”
Review of Costa do Mar Hotel

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Costa do Mar Hotel
Ranked #69 of 95 Hotels in Fortaleza
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“This hotel is a shameful mess.”
Reviewed 9 July 2014

We were promised 2 DELUXE rooms with 2 beds in each and they showed us to 2 small rooms with 1 bed in each. The hotel staff was rude and pretended (we think) not to speak English or Spanish. The facilities overall were sub-par: dirty bathrooms, no towels, beds with only single sheet on top, dripping air conditioner onto bed, disgusting "pool" and "gym" (use the terms loosely) on the roof, paper thin walls. A real mess. Also, the hotel is in the "nightlife" area (whatever that means) but FAR away from any good beach (i.e. a 25 minute bus or taxi ride). They call it 4 STARS -- what a joke!! It's 1 of 1 1/2 stars at best. Stay away. Please, I beg you... book another hotel, whatever you do.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank AndyO1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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370 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Los Angeles, California
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 July 2014

...and this one might be the worst. Horrible service, they didn't have the rooms we reserved, they didn't clean our room and when they finally did clean our room, didn't leave new towels. Every day they promised to get us a safe for our room and then the next day they said they didn't have any ("but don't worry, we will have one for you tomorrow"). Hard beds. Only a sheet on the bed. Rude staff. Roofside pool was a joke. Nobody speaks English - which I can live with. But not speaking Spanish either? Not even trying?

The walls were paper thin. I swear to you that we heard people whispering in the next room. Now this was the world cup - so imagine people coming back from all night partying and screaming and singing at 4am. It wouldn't have been louder if I were in the room with them.

I was going to say that the breakfast was actually decent, and it was, until the last day when we arrived to a huge wheel of rotted cheese. I know my cheeses - this had gone bad in the prior century.

And the beaches - these are not the beaches you want to be at. You want to be either at Praia do Futuro or all of those beaches miles to the north or south of the city. When we arrived we knew we made a mistake. We should have stayed in Rio, or gone somewhere else in the country.

There are much, MUCH, better hotels in Fortaleza.

Room Tip: If you have reservations here, do anything in your power to change to a better hotel.
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Hampshire
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 June 2014

We arrived late at night to a friendly reception after a long journey. The room was ready on the 14th floor. The triple room we booked was in fact a double with a single which worked out ok as we were a traveller short. The bed was however very hard so be prepared for that. The room was clean and tidy and the air-con was a welcome bonus. The bathroom was clean and tidy butt the lack of hot water was a bit of a let down. I think we had one hot shower for the 10 day stay although it took some getting used to it was actually not too bad. We were lacking a safe which we were promised on day 2 which never arrived but we managed that. The wi-fi in the room was great once it kicked in and the request for additional pillows was followed up on. The toilet did block and that took about 24hrs to get maintenance to clear which was a bit frustrating. The roof pool and terrace were a little disappointing and there were only 3 loungers and the bar was not in use which was frustrating when drinks are required. The area was however very clean and maintained well and the views over the city are great. The Hotel is/was located 50 yards from the beach and approx 100 yards from the Fanzone which was positioned on the beach. Ideal location for the bars, restaurants and there is a taxi rank on the doorstep which was perfect. Breakfast was always fresh with a good variety of fruit, cereals, breads, pastries and soft drinks. The coffee was a little strong but a mix of 2/3 milk to 1/3 coffee and it was ok. We didn't dine at the hotel so difficult to comment on that. The room was made up nicely every day except the day we were in there so that was our issue not there's. The toilet paper is not a luxury item as one side is like sandpaper and the other is like tracing paper - you have been warned. Soap and shampoo are provided and accumulate if you didn't use it! There are many TV channels, even a couple that were in English for 24hrs which was great if required. The plug socket is standard European 2 pin so no need to take all options. We were unable to extend the room departure as the hotel was full probably due to the World Cup but otherwise i think the very helpful reception would have accommodated if the could. They even printed off our boarding passes which was nice of them.

Room Tip: Higher floor the better away from street noise. Lifts work well and are fast so a high floor locatio...
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamburg
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 15 November 2013

due to overbooking we had to stay 4 nights in costa do mar hotel-we came from a 3 star hotel diogo to this 4 star hotel-
our bed was not clean ? and the undercover was only a half blanket...there is NO door to the shower room...only the extra toilet has a door - so if your partner is having a shower while you want to sleep etc you will miss nothing
- anyway in the morning at 8.30 the water was already cold... no soap or moisture cream etc...
there is no wardrobe in the room only some open boards...
no gym at all - breakfast a desaster... very poor after that fantastic stuff we got in diogo hotel next door...we miss you diogo hotel ,,,they even could not provide a small spoon for you coffee-they dont have it at all...?only the nice staff at the reception was very helpful and engaged-THKS ps we have booked a luxus room ? was very simple funnished...

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hamrio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Costa do Mar Hotel

Property: Costa do Mar Hotel
Address: Avenida Historiador Raimundo Girao 1338, Fortaleza, State of Ceara 60165-050, Brazil
Region: Brazil > State of Ceara > Fortaleza
Amenities:
Bar / Lounge Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #69 of 95 Hotels in Fortaleza
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Costa do Mar Hotel 3.5*
Number of rooms: 132
Reservation Options:
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Also Known As:
Costa Do Mar Hotel Fortaleza, Ceara, Brazil

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