- good location (one block from the beach), but not directly front beach location
- interesting apartment setup with a separate living- and bedroom
- staff hardly speaks English/Spanish
- requests send by e-mail were ignored
- platinum le club status was ignored
- used/old furniture
- poor internet wifi access (1-2 bars, speed very unstable 100kB till 1,2 MB/s).
Here the general comment:
It was difficult to communicate with the reception staff (I tried to speak both EN and SP)
Checkin was very slow, because the (only) receptionist was in parallel receiving phone reservation (would recommend to separate the checkin and reservation process)
I requested per mail (and during checkin) a possibly high floor (saw in previous reviews the threat of the street noise). Got 7th floor out of 21. When asking if higher floor would be possible received 2 possibilities:
- pay for upgrade to higher category (although I'm a platinum member)
- wait till 6 PM (maybe something will be available)
At the end I gave up to save both of us unnecessary stress.
The rooms itself have a nice setup with the separate living and bedroom. Location is not bad, although could be better if the rooms had a sea-view.
Hotel is OK. Provides acceptable value for money.
If you expect any better treatment or recognition of your platinum status go to Holiday Inn Fortaleza (rooms design is a little bit worse, but you have a sea view and your status will be recognized - free upgrade).
I would put it as a general criticism to the Accor network (at least in Brazil). Till now I used Marriott Rewards, Hilton Honors, IHG Rewards. All of them more or less well recognized the priority members (also in Brazil). I was till now in 3 Accor hotels in Brazil. All of them fully ignored the le club status level.
- Official Description (provided by the hotel):
- Unique location, very close to the beach and 3 km from the business and entertainment area. Airconditioned rooms, cable TV, safe, room service, laundry, meeting room and parking. Swimming pool closed for maintenance. ... more less
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- Also Known As:
- Mercure Fortaleza Meireles Ceara, Brazil