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“Th best hotel in Fortaleza” 5 of 5 bubbles
Review of Hotel Gran Marquise

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Hotel Gran Marquise
Ranked #1 of 97 Hotels in Fortaleza
Florianopolis, SC
1 review
“Th best hotel in Fortaleza”
5 of 5 bubbles Reviewed 25 August 2014

I have stayed in Gran Marquise for work reasons and also during my last vacation. I simply love it. The staff is nice and very gentle, food is awesome and the hotel is located in the best spot of Mucuripe. Gran Marquise will certainly be my choice teh next time I get to Fortaleza. :)

Room Tip: Pick rooms from the 10th floor and up.
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  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Fabiane F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,075 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (23)
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English first
rogers222
Level Contributor
118 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
3 of 5 bubbles Reviewed 13 August 2014

The Fortaleza Gran Marquis needs some work. It looks nice, the staff is generally pleasant, and it's in a nice location on a wonderful stretch of beach. But I wouldn't recommend it until some upgrades are made.

The first thing I noticed was a very slow check-in process. There was nobody in line when I arrived, so I stepped right up to the desk. The young man was very helpful, but it still took almost 20 minutes to check me in. I wouldn't want to go through the process when there is a line of arriving guests.

The next thing is the internet. There isn't any in the rooms. The hotel says they have it, and they tell you how to log in with your room number, but the signal is so weak that it is unusable. I stayed with a group who were on different floors, and everyone said the internet was too weak to use. This is unacceptable, and is the reason why I can't stay there again. The hotel needs to install modern, powerful, secure internet signals.

Finally, nothing in the room seemed to work properly. The power outlet was underneath a shelf, so I literally had to crawl down on the floor everytime I wanted to plug in a phone or computer - they need to install outlets on the desk. The bathroom scale didn't work. The Keurig-style espresso maker didn't work, although the hotel charged me for the one cartridge I used trying to get it working. And the bathtub had black fungus that hadn't been cleaned in ages.

The breakfast was adequate, but they advertise a 6:00 am opening. One day when I had an early morning meeting and arrived at the breakfast cafe promptly at 6:00, the food was only partially set up, and the omelette chef didn't arrive until almost 7:00.

It's a decent hotel, but it feels like they've gotten lazy and forgotten to provide good service. The bad internet is a deal-breaker for me. I won't go back and I can't recommend it to others.

  • Stayed August 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
Thank Rogers222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerente G, Gerente de relações com clientes at Hotel Gran Marquise, responded to this review, 18 August 2014
Mr. Guest,

Thank you for your position about the service of the hotel. We are sad because we can't to reach your satisfaction completely. We would like to kindly ask you to accept our sincerely apologies.

About the services: reception, breakfast, cleaned and internet all the departments had the knowledge to develop their improvements and was good to hear from you your observations about the structure of the apartment like the outlet, this information will be considered in future reform.

We are look forward to host you again in the near future at the Gran Marquise Hotel, when we will reward your trust.

Best regards,

Aline Aragão
Coordenadora de Qualidade
Hotel Gran Marquise
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Petropolis, RJ
Level Contributor
6 reviews
5 of 5 bubbles Reviewed 16 July 2014

We stayed (my wife, myself and our 9 year old daughter) one week at the Gran Marquise, and our stay was really nice. The staff is fantastic, always ready to help you, and the hotel installations are really nice. The breakfast is wonderfull, with fresh fruits and high quality food. On the down side, I didn't like one of their restaurants (with Asian cuisine), but that was far from enough to spoile our experience.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank AMadureira2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerente G, Gerente de relações com clientes at Hotel Gran Marquise, responded to this review, 22 July 2014
Google Translation
Sr(a). Hóspede,

Primeiramente gostaríamos de agradecer os comentários referente a vossa estadia no hotel Gran Marquise e informamos que já repassamos ao setor responsável a observação feita em relação ao Restaurante Mangostin.

Estaremos sempre à disposição,

Atenciosamente,

Aline Aragão
Coordenadora de Qualidade
Hotel Gran Marquise
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
133 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
4 of 5 bubbles Reviewed 16 July 2014

This was a good hotel (although probably only 3/4* by European standards). The rooms are comfortable and spacious (although our bathroom needed updated), there is a wide and generally tasty selection at breakfast and the rooftop pool area is a nice spot to relax. From our experience at another hotel in the city, and also speaking with other visitors, this is probably the best place to stay in Fortaleza.

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jenny212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 15 July 2014

Really Good rooms, great bed, Good location.
I haven't tried the breakfest thought.
I've stayed in others before and this was my best experience in Fortaleza.

Nothing left to say, just trying to complete the minimum 200 characters.

  • Stayed June 2014, travelled solo
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Fábio T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerente G, Gerente de relações com clientes at Hotel Gran Marquise, responded to this review, 22 July 2014
Google Translation
Sr. Fábio,

Agradecemos os comentários acima e ficamos felizes com a sua satisfação em nossos serviços.

Estaremos sempre à disposição.

Atenciosamente,

Aline Aragão
Coordenadora de Qualidade
Hotel Gran Marquise
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 8 July 2014

We where there for the World cup and our expectations of the hotel where not too high. The front desk are was nice and the people very attentive. we had 2 adjacent rooms that where newly renovated ( you can smell it) they where very nice and well decorated. We had a bit of a problem with the water draining from the shower, but nothing major and it went away after the 2nd day.
The buffet was very good and well replenished. Some nice restaurants in the area. The shushi restaurant at the hotel was just ok, and service very slow.
I think the location was the best in town, not in the supper crowded area a bit further north from the beach strip.
I come from Miami and lived in the caribbean, so I can't rate the beaches there as good. It's quite different. But very nice fishing- ocean town.

Room Tip: Not sure if all the rooms have been remodeled, but ask for one.
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  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank pilarcm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerente G, Gerente de relações com clientes at Hotel Gran Marquise, responded to this review, 10 July 2014
Google Translation
Sra. Pilar,

Obrigada por trazer seus comentários aos nossos conhecimentos.

Ficamos felizes que nossa localização e serviços como o atendimento de nossos colaboradores tenham atendido às suas expectativas.

Quanto as demais informações, já encaminhamos aos setores responsáveis para que possam verificar e corrigir tais falhas.

Estamos sempre à disposição, e será um prazer se nos der uma nova oportunidade de atendê-la.

Aline Aragão
Coordenadora de Qualidade
Hotel Gran Marquise
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
53 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed 4 July 2014 via mobile

We visited Fortaleza for the World Cup game between Ghana and Germany in June. We'd had to stay a minimum of 5 nights and also had to pay a hefty premium for the duration. The hotel itself is situated opposite the beach, and is located about 15km from the airport. We arrived late so no traffic trouble. My overall impression is that the hotel was nice, but not up to 5 star standard. The sushi restaurant was self service, so no trouble, but we had one meal in the main restaurant, where the service was incredibly slow - 2 courses in 3 hours, and it was not that nice, too salty for my liking. I did not like Fortaleza much as a city, we had a tour of the town, and we were warned to stay away from a lot of places, especially after dark. Police presence was everywhere for the World Cup though, so we felt safe.

Stayed June 2014, travelled with friends
Helpful?
2 Thank Gary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Gran Marquise

Property: Hotel Gran Marquise
Address: Avenida Beira Mar 3980 | Mucuripe, Fortaleza, State of Ceara 60165-121, Brazil
Region: Brazil > State of Ceara > Fortaleza
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Fortaleza
#1 Romantic Hotel in Fortaleza
#1 Spa Hotel in Fortaleza
#1 Luxury Hotel in Fortaleza
#1 Business Hotel in Fortaleza
#1 Family Hotel in Fortaleza
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Hotel Gran Marquise 4.5*
Number of rooms: 230
Official Description (provided by the hotel):
Gran Marquise Hotel is classified as a luxury 5-star hotel. It is situated on Avenida Beira Mar, on the Mucuripe beach, about 12 km from the center of Fortaleza, the Hotel offers a complete structure for business and vacation trips, has 230 rooms, a lobby bar, a swimming pool, a health club, a business center and spacious rooms for events with a capacity of up to 1,700 people. It also has three segmented restaurants: the Mucuripe Grill, specialized in pasta, risottos, salads, grilled meat and which, on Saturdays, serves the best feijoada in town, voted for eight consecutive years by the judge panel of the magazine Veja Fortaleza; the Mangostin, specialized in Thai, Chinese, Korean and Japanese cuisines; and the Nostradamus, which in 2010 received the award for best restaurant in the Northeast region by the Guia 4 Rodas. ... more   less 
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Also Known As:
Sol Melia Fortaleza
Sol Melia Hotel Fortaleza
Fortaleza Sol Melia
Hotel Gran Marquise Fortaleza, Ceara, Brazil

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