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Vila Gale Fortaleza
Ranked #30 of 95 Hotels in Fortaleza
Lisbon, Portugal
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“I enjoyed there”
Reviewed 9 April 2013

The Hotel has excellent accommodations, as well the meals they prepare there. It is located 7 km away from the city center, in a very calm location. You just have to cross a street to enter the best beach Fortaleza has.
In the beach, near the hotel, there are several bars and restaurants, where you can enjoy Brazilian music

Room Tip: Request a room with a view to the swimming pool area and the beach
See more room tips
  • Stayed May 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fernando C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, Gerente at Vila Gale Fortaleza, responded to this review, 7 February 2015
Dear Customer,
We thank you very much for having taken the time to write your comments about your recent stay at the Vila Gale Fortaleza.
The hotel entire team works very hard day after day to exceed our guest's expectations.
You may be assured that we have not overseen your comments and we will take measures so that incidents like the ones you commented do not happen again.
We sincerely hope that you will give us another opportunity to visit any of our hotels either in Brasil or Portugal
Yours sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (13)
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English first
Denver
Level Contributor
83 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 26 February 2013

I really wanted to like this hotel...but it just wasn't in the cards. The negatives really outweigh the possitives. Let me preface this by saying that I am fluent in Portuguese, so communication was not an issue. Here is a quick rundown:

Cons:
-Location. Very dangerous at night. Only travel by taxi and never walk around the area; you can basically only walk acroos the street to their beach baraca, which closes at 5 PM. It's a solid 15-20 minute taxi ride to the beira mar area, going through some real sketchy areas.
-Reception. Mixed to poor service at check in, but friendly service at check out. I asked for a sea view room, and was given a room with a view of a pink wall. Changed to another room with a slight view of the sea, but more with a view of an empty lot with lots of garbage and a donkey munching on the garbage bags. Phone didn't work, so I changed to another room with the same room. Thank god I speak Portuguese, or it would have really been tough. Oh, the card key didn't work in my room, and it took 3 trips to reception to get the internet password correct. Never an apology from reception, just indifferent service.
Noise. If you like doors slamming all day and night, then this is the place for you. Impossible to sleep after 6 AM, because doors are slamming, and noise is echoing all throughout the hotel. Bring earplugs if you intend to sleep.
Smell. Whole hotel smells like there is some sort of stew or beans cooking all day long.
Beach baraca. Very convienent and right across the street. Nice structure, with beach palapas and plenty of chairs. Food is hit or miss, and the service is real spotty...don't count on anything getting to you fast. There is music, nice bathrooms and showers; if you are patient, it is a nice place to be on the beach.
Paying for drinks at pool bar. They have a very annoying system the might have worked well 100 years ago...Every single drink needs to be recorded manually on a pad, you have to repeat your name and room number, and then sign every time. There is zero concept of a tab, or just keeping your bill open until you leave. Lame
Toilet in bathroom. Old old style Brazilan toilet that barely flushes. They need to be ripped out and replaced with modern ones that are in an modern Brazilan hotel.

Pros:
Pool. It's nice but loses sun at about 430 PM.
Pool bar. Cool beer and drinks.
Price. I paid $100/night using their web site
Breakfast. It's a big spread...buffet with everything
Wifi. Once the code was finally figured out, the signal was strong in the room and hotel; almost nothing at pool bar.
Shower. Tons of hot water and lots of preasure...but the glass enclosure wasn't good and I had a flood in the bathroom after every shower.

There is a small safe in the room, but there is a fee to use it.

Those are the facts...I hope it gives you a better idea of what to expect if you go there.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bouldercolorado45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, Gerente at Vila Gale Fortaleza, responded to this review, 7 February 2015
Dear Customer,
We thank you very much for having taken the time to write your comments about your recent stay at the Vila Gale Fortaleza.
The hotel entire team works very hard day after day to exceed our guest's expectations.
You may be assured that we have not overseen your comments and we will take measures so that incidents like the ones you commented do not happen again.
We sincerely hope that you will give us another opportunity to visit any of our hotels either in Brasil or Portugal
Yours sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Fortaleza hotels

Bilbao, Spain
Level Contributor
146 reviews
143 hotel reviews
common_n_hotel_reviews_1bd8 325 helpful votes
Reviewed 29 August 2012

Vila Gale Fortaleza is a reasonably acceptable hotel. Level-wise, it resembles a bad European four-star hotel. I feel that maybe it was ok. for the price btu I am not sure that I would go back to it if I had a choice. There were some problems witht he staff and at some point I felt they find me a nuisance, although I felt that my problem was legitimate.

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank trvlgrll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, Gerente at Vila Gale Fortaleza, responded to this review, 7 February 2015
Dear Customer,
We thank you very much for having taken the time to write your comments about your recent stay at the Vila Gale Fortaleza.
The hotel entire team works very hard day after day to exceed our guest's expectations.
You may be assured that we have not overseen your comments and we will take measures so that incidents like the ones you commented do not happen again.
We sincerely hope that you will give us another opportunity to visit any of our hotels either in Brasil or Portugal
Yours sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
64 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 6 August 2012

We spent 07 days with our kids (02, 07 and 09 years old) at Vila Gale Fortaleza, on 2012/july. You just need to cross the street to reach the sand in Praia do Futuro, which is a very good and nice beach for the family. The hotel has a good infrastructure at the beach and their food there is quite good. If you rent a car it has easy and free place for parking. The dinner included in our pack is not that bad, correctly and with many different options for all, everybody will find something good. May be not memorable, but good. The staff was gentle. Our bedrooms and bathrooms were well cleaned and good. The linens were quite good. The restaurant and looby area were a bit old fashioned, but the restaurant area is in a rebuilding process. On Sunday evening there were a forró music show that was very good and funny, we enjoyed it. We had good time there and will probably stay there again. It's not a luxurious hotel, but it's a very good option for holidays with kids. We recommend, is a good deal for your budget.

Room Tip: As we are a family of 5, we asked for interconnected room and it was very good. We stayed at rooms 1...
See more room tips
  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SimoneMMCampos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, Gerente at Vila Gale Fortaleza, responded to this review, 7 February 2015
Dear Customer,
We thank you very much for having taken the time to write your comments about your recent stay at the Vila Gale Fortaleza.
The hotel entire team works very hard day after day to exceed our guest's expectations.
You may be assured that we have not overseen your comments and we will take measures so that incidents like the ones you commented do not happen again.
We sincerely hope that you will give us another opportunity to visit any of our hotels either in Brasil or Portugal
Yours sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Munich, Germany
Level Contributor
147 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 6 March 2012

The hotel is big, but a big lack of cordiality at the reception desk. I would think twice before coming back.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Raphael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, Gerente at Vila Gale Fortaleza, responded to this review, 7 February 2015
Dear Customer,
We thank you very much for having taken the time to write your comments about your recent stay at the Vila Gale Fortaleza.
The hotel entire team works very hard day after day to exceed our guest's expectations.
You may be assured that we have not overseen your comments and we will take measures so that incidents like the ones you commented do not happen again.
We sincerely hope that you will give us another opportunity to visit any of our hotels either in Brasil or Portugal
Yours sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
danielderoz
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 6 December 2011

We stayed there in 2008 and the service, room and facilities were very good value for money. This was the reason why we went back. However this time it was different. Reception didn't have our details (considering we booked a month in advance), and weren't forth coming. When we finally got to the room, the toilet seat was broken and the superior room was exactly the same as a standard, as we checked our travel companion's room. The facilities are tired and need refurbishing. Considering that now they charge for everything it is sad to not see the money reinvested.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank danielderoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, Gerente at Vila Gale Fortaleza, responded to this review, 7 February 2015
Dear Customer,
We thank you very much for having taken the time to write your comments about your recent stay at the Vila Gale Fortaleza.
The hotel entire team works very hard day after day to exceed our guest's expectations.
You may be assured that we have not overseen your comments and we will take measures so that incidents like the ones you commented do not happen again.
We sincerely hope that you will give us another opportunity to visit any of our hotels either in Brasil or Portugal
Yours sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leiden, The Netherlands
Level Contributor
180 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed 19 August 2011

This was by far the most luxurious hotel I stayed in so far, with a spacious room, sports facilities, sauna and a large pool. The friendly people of the hotel put a lot of effort into entertaining their customers by organising special dinner nights with music, courses of aerobic dancing in the pool (well it looked like that), and other special things. This
entertainment might be welcome for some people, since there is not much to do outside the hotel - except for the beach of course! The hotel looks very new, every room has a balcony, and there is a guard that sees to it that only guests come in (they give you some sort of hotel armband that shows you're from the hotel). The center of town is too far to walk, so you need to take the bus (they don't recommend that on evenings) or the taxi (around 25 real to the center). The beach is wonderful - and in fact, the only good reason for staying in this nice hotel.

Room Tip: The rooms with a view on the pool are the best I think.
See more room tips
  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank davidoffski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, Gerente at Vila Gale Fortaleza, responded to this review, 7 February 2015
Dear Customer,
We thank you very much for having taken the time to write your comments about your recent stay at the Vila Gale Fortaleza.
The hotel entire team works very hard day after day to exceed our guest's expectations.
You may be assured that we have not overseen your comments and we will take measures so that incidents like the ones you commented do not happen again.
We sincerely hope that you will give us another opportunity to visit any of our hotels either in Brasil or Portugal
Yours sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vila Gale Fortaleza

Property: Vila Gale Fortaleza
Address: Avenida Dioguinho 4189 | Praia do Futuro, Fortaleza, State of Ceara 60183-707, Brazil
Region: Brazil > State of Ceara > Fortaleza
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Fortaleza
#7 Luxury Hotel in Fortaleza
#16 On the Beach Hotel in Fortaleza
Price Range (Based on Average Rates): £
Hotel Class:4 star — Vila Gale Fortaleza 4*
Number of rooms: 320
Official Description (provided by the hotel):
This hotel is situated over the Futuro beach and 10 minutes away from Avenida Beira Mar promenade and the centre of Fortaleza. Guests may relax on the palm-lined beach or take a tour of Ceara's capital city. Fortaleza airport is roughly 17 km away. Opened in 2001, the hotel pays tribute to ancient Brazilian people, utilising natural decorative materials such as coconuts, basketwork, wood and decorative stones. The hotel comprises a total of 300 rooms where we feature 15 suites suitable for families. Facilities include a 24 hour reception desk, wheelchair access ways and free wi-fi internet in common areas. Guests may take advantage of several shops, 3 restaurants and a bar. Children are welcome to visit our Nep Kids Club and the playground. The well-kept rooms are with air conditioning, electronic safety door look, direct telephone, LCD TV with Cable, private balcony, Wi-Fi Connection and safe (for and additional cost), Minibar and 24 hour room service, private bathroom with telephone and hair dryer. In the hotel outdoor there is a swimming pool in the hotel grounds. Sports enthusiasts can work out in the gym and enjoy a game of tennis or darts. Guests can also unwind in the sauna. ... more   less 
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Also Known As:
Vila Gale Hotel Fortaleza
Vila Gale Fortaleza Ceara, Brazil

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