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“Never again”

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Country Inn & Suites By Carlson, Appleton
Ranked #3 of 25 Hotels in Appleton
Certificate of Excellence
Hancock, Michigan
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Never again”
Reviewed 10 September 2012

Noisy, loud air conditioner! Shower didn't work, water just trickled out.Room was dusty w/cob webs on the lamp shades! Mold spots near small refrigerator...Our opinion was,"WOW, has this place gone DOWNHILL!" The $109.00 fee to stay one night in this hotel was undeserving!This was once our favorite hotel but we will not return! Thank goodness, Appleton has a large hotel base to make a better choice in the future!

Room Tip: Check out the condition of the room first before agreeing to the hotel's rate.
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  • Stayed August 2012, travelled as a couple
    • Value
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Helpful?
Thank Chewdy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CIS-Appleton, General Manager at Country Inn & Suites By Carlson, Appleton, responded to this review, 18 September 2012
On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed the cleanliness issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.


Sincerely,

Erica Waller
General Manager
Country Inn & Suites
(920) 830-3240
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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448 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Any
English first
Portage, Michigan
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed 23 August 2012

We recently celebrated our 50th anniversary in Appleton, and most of us stayed at the Country Inn-Appleton. Again, they allowed us to use the breakfast area for Friday night supper where we brought in Chicken and pizza. There were 23 of us. The desk staff (Emily & Kelly) was very helpful. Our party was Saturday night at a restaurant, but it was like we had a weekend party. My 97 year old parents were both buried in March & Dec. 2009, and again this hotel allowed us to eat funeral left overs in their breakfast area. We can't thank this hotel enough for their hospitality. The maid service was excellent. All in all, it is a great place to stay.

  • Stayed August 2012, travelled with family
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Helpful?
Thank Stamper1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CIS-Appleton, General Manager at Country Inn & Suites By Carlson, Appleton, responded to this review, 24 August 2012
We appreciate you taking the time to write about your recent stay with us. I'm glad Emily and Kelly were able to accomodate you!

On behalf of our entire staff here at the Country Inns & Suites we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerely,
Erica Waller
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hinsdale, Illinois
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 August 2012

We were staying here with a group for family graduation parties in town. When we got back to the hotel, we had hoped to have a quick late night bite to eat. We found the breakfast area packed with people. The girls at the front desk went out of their way to make space for our group and we had a nice time! We have stayed here and always found it nicely located and pleasant for a family, but the staff went above and beyond this time!

Room Tip: They wre accommodating with a room near the elevator for my mom so she didn't have to walk the e...
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  • Stayed June 2012, travelled with family
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Helpful?
Thank Kathy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CIS-Appleton, General Manager at Country Inn & Suites By Carlson, Appleton, responded to this review, 24 August 2012
We appreciate you taking the time to write about your recent stay with us.

On behalf of our entire staff here at the Country Inns & Suites we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerely,
Erica Waller
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stevens Point, Wisconsin
Level 6 Contributor
163 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 25 July 2012

My wife and I stayed two nights during a busy summer weekend. The front desk staff were friendly and offered a free upgrade to a King size suite (we are GoldPoint members), which we accepted. The room was nice and the bed was very comfortable. The only two things that were concerns in the room was that 1) the cooling system seemed to struggle to keep a regular temperature in the room, and 2) the toilet did not flush very well - had very little pressure - due to the water saver feature on the toilet. At one point we had to ask a housekeeper for a plunger for a plugged toilet. We did not use the indoor pool, but it seemed nice and was busy throughout our stay. The continental breakfast was good, and they kept items stocked well throughout. The location is great as it is right by the Fox River Mall, many shopping plazas and restaurants, right off Hwy 41, and just down the street from downtown Appleton.

  • Stayed July 2012, travelled as a couple
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Helpful?
1 Thank HuskerCob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CIS-Appleton, General Manager at Country Inn & Suites By Carlson, Appleton, responded to this review, 27 July 2012
We appreciate you taking the time to write about your recent stay with us. I'm glad you were recognized as a Club Carlson member and enjoyed the upgraded room and it's comfy bed.

We do apologize for the inconvenience of the low toilet pressure and inconsistent room temperature. I will speak with the maintenance team to ensure these issues have been corrected.

On behalf of our entire staff here at the Country Inns & Suites we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerely,
Erica Waller
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stevens Point
Level 3 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 July 2012

After reading other reviews I was hesitant to stay there,but since the city of Oshkosh was sold out due to very big venues in town ( RockUSA,LIFEFEST) I was left no option but to stay in Appleton and their rate was very attractive. The personnel went out of their way to help me with every aspect of my needs. I am a disabled traveler and they were always there to help. The front desk clerks went above & beyond. Kudos to Tabitha & Michelle. The room I had was spacious & very clean. The bed was comfortable. If I laid down to watch TV I'd fall asleep in a minute. I recommend the Jacuzzi Suite. It is reasonably priced and very large,plus the bathroom is HUGE! Perfect for a traveler in a wheelchair. It has a roll in shower

Room Tip: I recommend the Jacuzzi Suite. It is reasonably priced and very large,plus the bathroom is HUGE! Per...
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  • Stayed July 2012, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
2 Thank angelbear55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CIS-Appleton, General Manager at Country Inn & Suites By Carlson, Appleton, responded to this review, 27 July 2012
We appreciate you taking the time to write about your recent stay with us. I am thrilled that you enjoyed the Whirlpool Suite and it's large bathroom. Hope you didn't miss out on anything due to the overly comfortable bed!

Thank you for your kind words about the front desk staff members, Tabitha and Michelle. I will be sure to share your comments with both of them.

On behalf of our entire staff here at the Country Inns & Suites we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerely,
Erica Waller
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madison, Wisconsin
Level 5 Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 9 February 2012

Good hotel, ideal location for getting around Appleton and shopping.Pool was out of order when we were there, but things happen. (we would not have used it anyway.) Spacious room, comfy enough. Nothing extravagant. I got a discount on rate using points, but would not pay more than $80 or $90 for the room. Basically an average hotel with a great location.

  • Stayed January 2012, travelled with family
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Helpful?
1 Thank Kari K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CIS-Appleton, General Manager at Country Inn & Suites By Carlson, Appleton, responded to this review, 15 March 2012
We appreciate you taking the time to write about your recent stay with us. I'm glad you found the room to be comfy. We do apologize for the inconvenience of the pool being closed and are working to get it up and running soon.

On behalf of our entire staff here at the Country Inns & Suites we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerely,
Erica Waller
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level 5 Contributor
70 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 23 January 2012

We had a lovely stay at the hotel on Christmas and a few days afterward. We found everything to be clean and attractive. No weird smells anywhere. Spacious room and most importantly: cookies at the front desk!

  • Stayed December 2011, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank DC-drivin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CIS-Appleton, General Manager at Country Inn & Suites By Carlson, Appleton, responded to this review, 27 January 2012
We appreciate you taking the time to write about your recent stay with us. Thank you for your comments about our clean property and spacious rooms. I'm glad you found the hotel to be a comfortable place to stay over the holidays.

On behalf of our entire staff here at the Country Inns & Suites we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerely,
Erica Waller
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Appleton

Property: Country Inn & Suites By Carlson, Appleton
Address: 355 N Fox River Dr, Appleton, WI 54913-9116
Phone Number:
Region: United States > Wisconsin > Appleton
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Appleton
#6 Romantic Hotel in Appleton
#7 Business Hotel in Appleton
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Appleton 2.5*
Number of rooms: 106
Official Description (provided by the hotel):
Let us spoil you with freshly baked cookies and a free hot breakfast as well as high-speed Internet access and a team who will welcome you like family. At Country Inn & Suites by Carlson, Appleton, WI we'll always make you feel right at home. Visit us and see why we'll have you saying, "I love this Country."We are conveniently located behind the Fox River Mall and within walking distance to several restuarants. The Outagamie Airport is located only 5 minutes from our property and your taxi ride is on us! ... more   less 
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Also Known As:
Country Inn & Suites By Carlson, Appleton Hotel Appleton
Country Inn And Suites By Carlson, Appleton
Country Inn Appleton
Appleton Country Inn

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