HIGHLY recommend you stay somewhere else!!! This was the worst hotel that I have EVER stayed at. Upon arrival there were problems- we came for the pool that looked like it hadn't been cleaned in months. The pool area was disgusting and looked like someone threw a party and forgot to clean up- the room that we were given was shoved in the back far away from the pool and you have to walk down a LONG, UNHEATED hallway that was so cold it had frost completely covering the glass- someone could get sick!!!
THE ROOM: Disgusting- it looked like it hadn't been cleaned- hair still left in the drain in the shower, tissue and toliet paper empty, not just dust but a film of dirt sitting on top of hairdryer and counter in bathroom. Looked like someone got hungry because there was chunks missing from the chair, paint chips missing from the wall. Out of the 2 phones in the room- one of them must have been for decorations because it didn't work. The heating/cooling system worked when it wanted to...Toliet kept running non-stop (try sleeping to that) Barely any water pressure in the shower. So many young kids staying at the hotel, after 6pm until midnight they decided to knock and then ditch a good 10 times.
SLEEP EXPERIENCE: I feared for my safety as well as my kids safety. At one in the morning, outside my door there was a fight between what looked like 2 women but more than 10 people were in the hall screaming, shouting, yelling using obscene profanity. Woke up all of my children. Called the front desk immediately to report the fight- seemed like I was interrupting them...I called back 20 min later and the front desk guy, MICHAEL kept hanging up on me playing phone games. 2 hours later still going on- cops were called...so around 3am I still couldn't go to sleep, it was horrible!!
DINING EXPERIENCE: Thought it would be fun for the kids to wear their pajamas to breakfast since they were so tired from being kept up. The lady- who I later found out was the OWNER/MANAGER of the hotel questioned why we didn't have tickets to eat (it was a "always free continental breakfast), she was trying to prevent us from going into the dining room and eating. After we got that cleared up- and getting into 5 minutes of eating...NIKKI SANGHRVI, yelled at me with a whole room full of guests and in front of my children. Saying that I need to watch my children and that they couldn't go up and get food by themselves, and that guests were complaining that they were running around. My children went up to get a piece of fruit and throw something away and I was so mad at this point that I couldn't just let her yell at me. Inches from my face after I got up and said that she will NOT talk to me that way. waving her hands around spitting in my face. The whole scene was horrible and she told me if I didn't like it that I should leave the hotel. I mean at least 5 minutes of her degrading me in front of guests and cutting me down in front of my children and this is supposed to be the owner??? After I said what I had to say, I continued to sit down and finish my meal with my children and everyone kept staring at me and whispering. Apparently I wasn't the only one she was picking on that morning, she kept yelling at other families- it was HORRIBLE. I went to the front desk to complain where I was told she was the owner, and I said go get her I would like to talk to her- and the front desk guy came back to tell me that she said she was busy and had better things to do with her time than listen to complaints!!!! This is when about 5 or 6 people came up behind me to tell me how they saw the whole thing and how sorry they were of how that lady treated me and my kids. NO ONE in their could believe it. Everyone was disgusted and I wasn't the only one that that lady picked on that morning. They all kept apologizing and telling me to ignore that lady and that they would NEVER stay there again!!!
I am disgusted with this whole situation. I always take my children somewhere fun on their birthday weekend to make their day special and unique and I have never felt so ashamed and felt like I wasted so much money in my life. We got the hotel for the location and the pool and we didn't even get to use the pool. Thinking about the whole hotel stay makes me sick to my stomach and I just want everyone to know. I will cutting this and copying it to as many travel sites as I can, because I don't want this to happen to another family. It will be worth it to spend a little bit more money and go stay at a higher ranked hotel. I bet most of these positive reviews were done by friends or family of owner.
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- Also Known As:
- Best Western Fox Valley Hotel Appleton
- Best Western Appleton
- Appleton Best Western