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“Novotel was better”

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Comfort Suites Vitoria
Ranked #8 of 29 Hotels in Vitoria
Certificate of Excellence
Reviewed 10 June 2013 via mobile

I stayed at this hotel for two nights and I had serious problem with leakage (from air conditioning) and lack of hot water. Those problems were not solved by the staff. I had the opportunity to stay at the same building back on oct 2011 when it belonged to Accor Novotel and the service was much better. (And it was cheaper also)

  • Stayed: June 2013
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Thank andremodesto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lygiabellotti1, Gerente de relações públicas at Comfort Suites Vitoria, responded to this reviewResponded 18 June 2013

Thank you for your consideration, they are critical to our pursuit of continuous improvement.

Sorry what happened during your stay at Four Towers Hotel and make sure that we are working to remedy the points mentioned. Our focus is to meet the expectations of our customers, therefore, to inform you that we continue with the training of employees who are mostly professionals that already provideds services when it was an Accor Hotel.

Regarding the tariffs, we are applying annual adjustment as a percentage below the rate of inflation (IPCA).


We hope to always be able to rely on their valuable participation

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22 - 28 of 1,395 reviews

Reviewed 6 May 2013

I stayed in vitoria for around 14 days, and this hotel was just fine( prevoiusly was called NOVOTEL) . It was very close to the beach. its price is reasonable. The staff are friendly and yes they could speak english well :)

Food is also good and the menu has many options

  • Stayed: June 2012, travelled on business
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Thank Mouk a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lygiabellotti1, Gerente de relações públicas at Comfort Suites Vitoria, responded to this reviewResponded 8 May 2013

Dear, Ahmed

We are happy and grateful for sharing the experience during your stay.

Your comments motivate us to improve every day. Be sure that it will be forwarded to our staff.

We hope to always count your valuable participation.

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Reviewed 16 September 2012

I spent 5 nights in this hotel for business. Nice lobby, nice, spacious and clean room, friendly employees, breakfast was not special but offered enough variation, great location near to the beach (nice for a morning run).
Downsides: very noisy plumbing (I was awaken every morning by someone taking a shower in one of the adjacent rooms), slow service (I requested a repair to my shower on Sunday, but it was only fixed on Wednesday evening).
To summarize: a very nice hotel. Would stay here again next time.

  • Stayed: August 2012, travelled on business
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1  Thank Tom V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dmatoso, General Manager at Comfort Suites Vitoria, responded to this reviewResponded 26 October 2016
Google Translation

Obrigado por utilizar seu tempo e compartilhar comentários de sua recente estada conosco. O feedback de nosso hóspede é muito importante para que possamos melhorar a cada dia nossos serviços. Por favor, contate-nos sempre que precisar, ficaremos felizes em poder ajudar. Cordialmente, Gerente Geral

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Reviewed 27 August 2012 via mobile

i should stay here 2 night but I was in room for only one night. (see below):

Pro: very nice location, animatrd with restaurants and not far from the beach. Big and clean rooms. Nice lobby. Nice breackfast, with lot of choice. Small fitness room but in good working order.

Con: mini mini swimming pool. Bad choice regarding foods but outside many restaurants. Firm buisiness.booking with 2 nights paid. As was unable to check.in the first day and arrived only for the second night. I was told that i was considered as no show so the first night was put to.my account (wich is normal) but it seems that the room I havr reserved was sold for the first night (let s say ok again) ... but also for the second! !!!!! No more rooms was available but a room for handicaped persons... It was not a big issue but I think that it is not serious from a so called "4 stars hotel" .

Overall mitigated feeling, nice rooms fair service, but nothing special. Next time I will g8ve a chance to another hotel.

  • Stayed: August 2012
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Thank casanovay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dmatoso, General Manager at Comfort Suites Vitoria, responded to this reviewResponded 26 October 2016
Google Translation

Obrigado por utilizar seu tempo e compartilhar comentários de sua recente estada conosco. O feedback de nosso hóspede é muito importante para que possamos melhorar a cada dia nossos serviços. Por favor, contate-nos sempre que precisar, ficaremos felizes em poder ajudar. Cordialmente, Gerente Geral

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Reviewed 23 August 2012

Compared to my last visit, when it was still managed by Accor, the hotel lost a lot of its quality: no more valet parking, only occasional porter service, no more Feijoada on Saturdays (once upon a time it was the best in Espirito Santo!), no laundry service on the weekends, a very small fitness center filled with a lot of badly maintained equipment and an internet access, which has problems in supporting VPN-connections. Fortunately there are new hotels in Vitoria and it might be worthwhile to try another one.

  • Stayed: August 2012, travelled on business
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1  Thank Guilherme T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dmatoso, Gerente geral at Comfort Suites Vitoria, responded to this reviewResponded 5 March 2016
Google Translation

Prezado Cliente. Agradeço por sua avaliação, sempre as recebemos de forma positiva. Com isso podemos abordar os assuntos para busca constante de melhoria da qualidade do serviço.Lamento que não tenhamos atingido sua satisfação em sua totalidade e garanto-lhe que nosso objetivo é deixar sempre uma ótima impressão do nosso produto. Peço que nas próximas hospedagens, entre em contato diretamente comigo para poder colher maiores informações.

Cordialmente,

Daniel Matoso
Gerente Geral

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Reviewed 5 August 2012

I spent 2 nights at the Four Towers for business. Things I liked we're the free wi-fi, nice room size, good location. I had a meeting in another hotel about 2miles away and the Four Towers was much better appointed.

Your are within walking distance to the beach and restaurants. The beach side is nice for folks who run like me.

Stayed: August 2012, travelled on business
Thank Janine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dmatoso, General Manager at Comfort Suites Vitoria, responded to this reviewResponded 26 October 2016
Google Translation

Obrigado por utilizar seu tempo e compartilhar comentários de sua recente estada conosco. O feedback de nosso hóspede é muito importante para que possamos melhorar a cada dia nossos serviços. Por favor, contate-nos sempre que precisar, ficaremos felizes em poder ajudar. Cordialmente, Gerente Geral

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Reviewed 13 February 2012

The location of the hotel is great, close to restaurants, nightlife and a supermarket. Check in quite slow and the employees just pick up the phone when you are talking with them or let you wait for minutes. No iron and ironing board in the room while it pretends to be a business hotel. I had to ask 3 times before i got one for one hour because they only had a couple of them for the entire hotel which is quite pathetic. The hotel itself is nice and the rooms are nice and clean. I would stay again, hopefully the staff would be a bit better and they have an iron in the room

  • Stayed: December 2011
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Thank Bjorn79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dmatoso, General Manager at Comfort Suites Vitoria, responded to this reviewResponded 26 October 2016
Google Translation

Obrigado por utilizar seu tempo e compartilhar comentários de sua recente estada conosco. O feedback de nosso hóspede é muito importante para que possamos melhorar a cada dia nossos serviços. Por favor, contate-nos sempre que precisar, ficaremos felizes em poder ajudar. Cordialmente, Gerente Geral

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Additional Information about Comfort Suites Vitoria

Address: Avenida Saturnino de Brito 1327 | Praia do Canto, Vitoria, State of Espirito Santo 29055-355, Brazil
Region: Brazil > State of Espirito Santo > Vitoria
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Vitoria
#3 Luxury Hotel in Vitoria
#5 Business Hotel in Vitoria
#7 Romantic Hotel in Vitoria
Price Range: £45 - £71 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Comfort Suites Vitoria 4*
Number of rooms: 162
Reservation Options:
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Also Known As:
Comfort Suites Vitoria Brazil - ES

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