We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A month at the Mercure”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Mercure Apartments Vitoria
Ranked #14 of 29 Hotels in Vitoria
Reviewed 25 July 2014

I stayed here for a month whilst working on the FIFA world cup and had a ball ! (pardon the pun)
The hotel is great and the staff were awesome.
Its located 1 block from the bars, cafes and restaurants in Vitoria and right in the heart of the up-market shopping area. It felt safe and secure for the time we were here and we had no problems.
3 minutes walk to a big supermarket and a drop off laundry around the corner.
The only down side was the location was so close to all the nightlife that the noise at times was a bit loud.
Rooms were good with a small kitchenette, lounge and TV and another TV in the bedroom. A small but clean bathroom and daily cleaning meant the stay was without fault.

Big thanks to the staff who were very accommodating with some of our weird and wonderful requests. You helped make my Brazil world cup a great experience !

Room Tip: Ask to stay up high to avoid the noise on the street.
See more room tips
  • Stayed: June 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank bennyt2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_MercureVIX, General Manager at Mercure Apartments Vitoria, responded to this reviewResponded 28 July 2014

Dear Benny:

We very much appreciate your comments regarding your stay at the Mercure Vitória. You did a very helpful analysis to all travellers. Is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Paulo Crema
General Manager
Mercure Vitória

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (416)
Traveller rating
Traveller type
Time of year
Language
  • More languages

8 - 14 of 416 reviews

Reviewed 9 July 2014

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Allan S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GM_MercureVIX, General Manager at Mercure Apartments Vitoria, responded to this reviewResponded 10 July 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 25 June 2014

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Douglas V
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GM_MercureVIX, General Manager at Mercure Apartments Vitoria, responded to this reviewResponded 10 July 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 14 June 2014

Nice Place , clean , quiet, close to good restaurants , very good service , offers what we have asked . The room have a very good space , WiFi really works allowing contact with relatives . It´s a very good option for choice in Vitoria , ES, Brasil .

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Ebarbosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_MercureVIX, General Manager at Mercure Apartments Vitoria, responded to this reviewResponded 17 June 2014

Dear Barbosa:

We very much appreciate your comments regarding your stay at the Mercure Vitória. It is always a pleasure to receive positive feedback. You did a very helpful analysis to all travellers.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Paulo Crema
General Manager
Mercure Vitória

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2014

Deeply regretful to have stayed in this hotel. Rooms stink fugus, old beds, dirty, service at front desk is horrible, air conditioning noisy and inefficient, price is absurd! I doubt that ACCOR auditors have been there in the last 3 years, this is not their quality standards.

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank jorgebarrosneto2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_MercureVIX, General Manager at Mercure Apartments Vitoria, responded to this reviewResponded 3 June 2014

Dear Jorge Barros Neto:

Thank you for taking the time to tell us about your experience at the Mercure Vitória. I am sorry that your experience did not meet all your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrences.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Paulo Crema
General Manager
Mercure Vitória

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2014 via mobile

Staying at Mercure Vitoria Hotel was a most gratifying experience. Hotel GM, Paulo Crema, went "many extra miles" beyond a regular welcoming, in order to fulfill our extraordinary demands derived from a hectic working week: from room upgrade to include a living room for working purposes, arranging an alternative place for us to hold a global conference call when the state fiber optic internet went down, to the great laundry service and daily extra requests prompt response, all coupled with a privileged neighborhood and spectacular view, highly contributed to make our week more productive and relaxing at the same time.

Stayed: February 2014, travelled on business
Thank Eliane A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_MercureVIX, General Manager at Mercure Apartments Vitoria, responded to this reviewResponded 12 February 2014

Dear Eliane:

You are a very special guest, and we very much appreciate your comments regarding your stay at the Mercure Vitória. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Paulo Crema
General Manager
Mercure Vitória

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2013

Back to this hotel I noticed it used to be better. Despite location is superb (close to nice bars and restaurants, which are part of Vitoria's nightlife), very good breakfast, view from top floor is beautiful and staff is friendly, the hotel needs to be specifically refurbished, especially bed & bathroom. Also, the restaurant is no longer open for dinner, Missed this option because the restaurant was very good.

Room Tip: Best if you chose north view (to the bay).
See more room tips
  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Gil3e4t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_MercureVIX, General Manager at Mercure Apartments Vitoria, responded to this reviewResponded 28 November 2013

Dear Gil:

Thank you for taking the time to tell us about your experience at the Mercure Vitória. I am sorry that your experience did not meet all your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Paulo Crema
General Manager
Mercure Vitória

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Vitoria hotels
1.4 mi away
Golden Tulip Porto Vitoria
0.3 mi away
Bourbon Vitoria Residence Hotel
0.1 mi away
Comfort Suites Vitoria
Show Prices
Show Prices
Show Prices
0.7 mi away
Sheraton Vitoria Hotel
0.1 mi away
Ibis Vitoria Praia Do Canto
0.6 mi away
Ibis Vitoria Camburi
Ibis Vitoria Camburi
#2 of 29 in Vitoria
1,099 reviews
Show Prices
Show Prices
Show Prices

Been to Mercure Apartments Vitoria? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Apartments Vitoria

Address: Rua Alexio Neto 1385 | Praia do Canto, Vitoria, State of Espirito Santo 29055-260, Brazil
Region: Brazil > State of Espirito Santo > Vitoria
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Vitoria
#4 Luxury Hotel in Vitoria
#8 On the Beach Hotel in Vitoria
#10 Business Hotel in Vitoria
Price Range: £45 - £80 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Apartments Vitoria 4*
Number of rooms: 50
Official Description (provided by the hotel):
The 3 star Mercure Apt Vitoria is located 5 kilometres from Vitoria Airport, close to Camburi Beach. Facilities include a swimming pool, sauna, fitness centre, business centre and restaurant. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, ACCOR, Hotels.com, TripOnline SA, Ebookers, Cancelon, 5viajes2012 S.L., Evoline ltd and HotelQuickly so you can book your Mercure Apartments Vitoria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Apartments Vitoria Brazil - ES

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing