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“Never Stay in a Hotel which starts a Sledgehammer at 9AM!”
Review of Manhattan Plaza

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Manhattan Plaza
Ranked #13 of 57 Hotels in Brasilia
Certificate of Excellence
Reviewed 26 January 2013

I´ve been staying at this hotel for more than a decade - and will never, ever come back due to the most absolute disrespect I was met with in my most recenet business trip to Brasilia. I had a free morning when I decide to work at the room, hung a 'don´t disturb' sign at the dorr... and five minutes later was shaken by - no kidding - a sledgehammer being used in the floor just above me. They were renovating with heavy machinery but still rentinbg the rooms around it! My complaint was treated with contempt and I had to yell and stomp a lot to be given another room away from the noise. The simple fact that I was never told beforehand there was heavy construction going on to me is a blatant disrespect of the most mundane rules in the business. They lost a good client, byut they just don´t seem to care as Brasilia has a horrible shortage of decent hotels. In any case, avoid it if you can or you might be the next victim!

  • Stayed: January 2013, travelled on business
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3  Thank JTPalazzoJr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salete_Soares, Gerente at Manhattan Plaza, responded to this reviewResponded 20 February 2013
Google Translation

Prezado JTPalazzoJr,

Agradecemos por registrar sua opinião. Afirmamos que não admitimos qualquer tipo de tratamento ruim em nosso hotel e que o assunto foi compartilhado com a gerência responsável pelo atendimento. Quanto ao barulho, informamos que foram necessários para a melhoria dos apartamentos e áreas comuns do hotel, e que a obra está sendo concluída.

Cordialmente,
Gerência Manhattan Plaza

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39 - 45 of 2,530 reviews

Reviewed 4 January 2013

Being situated centrally on the north wing of the city close to the lawns you are in the centre of Brasilia. Nice hotel and friendly staff and with a very good kitchen, it is highly recommendable.
A nice walk down to the congress and back takes a bit more than an hour, but it is holiday.

  • Stayed: January 2013, travelled as a couple
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Thank PerBaad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salete_Soares, Gerente at Manhattan Plaza, responded to this reviewResponded 20 February 2013
Google Translation

Prezado Gewitter,

A equipe do Manhattan Plaza Hotel fica realmente feliz com seus comentários positivos e gostaríamos de dizer que sua satisfação nos motiva. Ficaremos honrados de tê-lo novamente conosco.

Cordialmente

Gerência do Manhattan Plaza

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Reviewed 17 December 2012

Considering its price, this hotel is definitely not worth it. Plugs are not universal, and they do not provide an adaptor (unless you go all the way as to say you're leaving). They say there is a free internet, but it doesn't work. It's not that it's bad, It does not work at all. So, they offer another one charging for that. Yep! Breakfast was ok first day. Second day, they ran out of pão frances and pão de queijo, two delicacies Brazilian hotels usually offer. Fist day, tapioca, second day, no more tapioca. All this is unforgivable, if you consider the price.

  • Stayed: December 2012, travelled on business
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Thank Gewitter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salete_Soares, Gerente at Manhattan Plaza, responded to this reviewResponded 20 February 2013
Google Translation

A equipe do Manhattan Plaza agradece por registrar sua insatisfação. Acreditamos que todas as críticas do cliente são oportunidades de avaliar nossos serviços, procedimentos, produtos, instalações e promover ajustes imediatamente. A recepção de nosso hotel é equipada com produtos que auxiliam nossos hóspedes caso necessitem, sendo assim, por telefone, podem ser solicitados os adaptadores. Com relação a variação do menu do café da manhã, pelo o seu registro, acreditamos que houve falha na reposição de alguns itens, fato que pedimos desculpas. Contudo, sempre que o hóspede desejar algum produto específico que não estiver no buffet, basta solicitar ao garçom que, certamente, providenciará.

Cordialmente,

Gerência do Manhattan Plaza

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Reviewed 2 December 2012

As other reviewers pointed out, many of the rooms on this property are old and in urgent need of renovation. The room I stayed on had stained carpets and sofa, very old kitchen appliances, an old CRT TV with extremely poor reception and a noisy air conditioning unit. Shower was electric (I didn't even know those still existed in large hotels), and didn't really heat the water properly. Rooms facing 'Esplanada' (the main city avenue) can be quite noisy as well, specially if there are any concerts on the avenue.

Breakfast was quite good and room - despite its appalling condition - was quite large, and had an excellent balcony.

The very only reason I picked this hotel, after going through its many bad reviews, was for its view. The view did not disappoint me - it was pretty much an unobstructed view of the city 'Plano Piloto' and its main sights (check out the picture on the review).

Unless you can book one of the renovated rooms, or if you like me are in for the view, look elsewhere.

Room Tip: Pick a renovated room or stay elsewhere!
  • Stayed: September 2012, travelled solo
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Thank GOC_RJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salete_Soares, Gerente at Manhattan Plaza, responded to this reviewResponded 6 December 2012
Google Translation

Prezado GOC_RJ

A equipe do Manhattan Plaza agradece por seu contato e, principalmente, por registrar sua insatisfação. Como prestadores de serviços enxergamos na reclamação do cliente a oportunidade de avaliar os nossos serviços, produto e procedimentos, promovendo os ajustes necessários. Nos últimos dois anos foram feitos investimentos volumosos para a manutenção e modernização do hotel. Além das áreas comuns, mais da metade das acomodações já foi totalmente renovada, e o nosso trabalho continua. Contudo, considerando a gravidade de sua insatisfação, gostaríamos de saber em qual quarto o senhor se hospedou, a fim efetuar uma vistoria. Se possível, faça contato conosco por meio do e-mail comercial@plazabrasilia.com.br.

Cordialmente,
Salete Soares - Gerente Comercial

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Reviewed 6 November 2012

Suites have a hall, with sofa, counter and a sink. Bedroom is very small and the bathroom is OK, in spite of the electric shower.
Decent breakfast and few amenities.
The view from the upper rooms is awesome, but it is very noisy.
Reasonable price.

Room Tip: Upper rooms have a better view of Esplanada
  • Stayed: October 2012, travelled on business
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Thank HPS2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2012

After reading many bad reviews about hotels in general in the city of Brasilia, I was quite apprehensive about it. So the hotel was quite a good suprise. The room was very big, always clean and renewed recently. The breakfast was also very good, in fact above average.
If I go back to Brasilia I'll stay in the same hotel for sure.

The only thing was it lacked wifi internet in the rooms, but they have internet by cable in every room, so it is not an issue.

  • Stayed: August 2012, travelled solo
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Thank dpaisana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2012

Brasilia accommodation is all in big and expensive hotels so if you want/have to visit expect to pay top prices. We were upgraded from another Plaza hotel as there was a confusion with the booking and were happy to have landed in the Manhattan Plaza as it looks more comfortable.

Staff were friendly and a fair few had enough English to help us get by. Our request for a late checkout was granted.

Kids loved the pool which gets the most sun in the middle of the day.

Breakfast good sized buffet but tend to clear quickly at 10 when it is meant to close.

Cabs always available and a petrol station 50 yds away down the hill sells water, beer etc. if you don't fancy mini bar prices.

Hotel right opposite has a proper bank ATM.

You will get road noise in any Brasilia hotel as both Hotel Districts border the central main road but OK in room with window and heavy curtains shut.

Main thing that could be improved would be WiFi which is only available in Public Areas and seriously slow. A wired LAN connection in the room is no good for smartphones and even my new laptop only has WiFi. For a large business hotel that was not very full it should have a much faster and stable connection, we had a better one in our Ilha Grande beach house!

  • Stayed: August 2012, travelled with family
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1  Thank SmallBizOwner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Manhattan Plaza

Address: Rua Shn Quadra 2 Bloco a, Brasilia, Federal District 70702-900, Brazil
Region: Brazil > Federal District > Brasilia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Brasilia
#5 Romantic Hotel in Brasilia
#9 Business Hotel in Brasilia
Price Range: £44 - £81 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Manhattan Plaza 3.5*
Number of rooms: 265
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Also Known As:
Manhattan Plaza Hotel Brasilia
Manhattan Plaza Brasilia, Brazil

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