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“So much potential... wasted...”
Review of Hotel The Sun

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Hotel The Sun
Ranked #37 of 57 Hotels in Brasilia
Reviewed 29 May 2014

The place has the potential to be an excellent hotel. Rooms are good, comfortable, new and big. It is located a bit far from the city center and there is nothing surrounding the hotel. If you want to go out, you will need a taxi.
Points to improve:
1) Internet does not work at all.
2) Reception is useless. Hotel must invest a lot more in training and qualified people.
3) Breakfast is ok, but served in the lobby of one of the buildings and without enough space for all the guests... It is common to wait for a table to sit.

I will give five stars when they fix these little things.

Room Tip: Ask for the higher floors on the building 2. They are closer to reception and breakfast lobby.
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  • Stayed: May 2014, travelled on business
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1  Thank Soliloquies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Administração H, Assessora de Imprensa at Hotel The Sun, responded to this reviewResponded 27 June 2014

We appreciate knowing our guests’ opinions! Regarding the hotel’s location, Hplus owns many other hotels nearer to the city center. It will be an honor to receive you again in one of our places. Count on us whenever you come to Brasilia!

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8 - 14 of 375 reviews

Reviewed 6 May 2014

The hotel seems to be new, with a lot of buildings still in construction.

The rooms are pretty big for the price range, but the furniture is not really good. They give you a full fridge, which is nice, except that it's empty. Everything in the room was clean and in order, and more than fair for the price.

The wi-fi doesn't work. At all. I couldn't even find the hotel's network from inside my room.

They have an ok breakfast, but no lunch and dinner. You can order room service for that, but they just don't have a restaurant where you can sit in and eat.

The staff was not super helpful either. They were polite, but didn't seem to care that much about solving any problems.

Overall, I would not recommend this hotel.

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O hotel parece ser novo, com muitos prédios ainda em construção.

Os quartos são grandes para a faixa de preço, mas os móveis não são muito confortáveis. Eles dão uma geladeira grande no quarto, o que é bom, tirando o fato de que ela vem vazia. Tudo no quarto estava limpo e em ordem, e mais do que justo para o preço.

O wi-fi não funciona. Nada. Eu não conseguia nem encontrar a rede do hotel dentro do quarto.

Eles têm um café da manhã ok, mas não há almoço ou jantar. Você pode pedir serviço de quarto para isso, mas eles simplesmente não têm um restaurante onde você pode sentar e comer.

A equipe não foi muito prestativa também. Eles foram educados, mas não parecem se importar muito sobre como resolver quaisquer problemas.

No geral, eu não recomendo este hotel.

  • Stayed: April 2014, travelled on business
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2  Thank Heitor S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Administração H, Assessora de Imprensa at Hotel The Sun, responded to this reviewResponded 27 June 2014

Thank you for your assessment! It is extremely important for us to know what our guests think. Regarding the internet service, during the mentioned period our internet provider was being changed, maybe that is the reason for the internet access not functioning accordingly to your expectations. The express type rooms have mini kitchens and the option of supplying its minibar with various top-quality items for meals, such as frozen foods from Toque Gourmet.

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Reviewed 20 April 2014

This hotel is located near the lake, but this is the part of the lake you would not like to have a walk... just rubbish and bushes. As many places in Brasilia this hotel is only accessible by taxi.
Hotel is new - or parts of it are new, it consist of few separate building - each with own reception.
Rooms are comfortable, with a little sofa and kitchenette. Internet was working. My room was definitely not a brand new, but friends who stayed in the different part of the hotel had a better rooms, so it looks like they are refurbish this place. If you need an plug adapter make sure you bring one with you, the reception was not having any. Only one person at the reception spoke English.
Breakfast was good, lots to choose from and fresh juices, coffee, tea etc.
What I found a disadvantage was the lack of bistro or a restaurant or even just a cafe, they offer food (via room service) but as I was told the food is ready&frozen, so kind of ready meals that they only make hot... If you have time it is worth taking a walk 7 minutes to the resort nearby where they have a nice bar and restaurant just on the lake bank.
Overall a good place for stay (value for money) but don't expect to much :)

Room Tip: block 2 is probably the oldest one
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  • Stayed: March 2014, travelled solo
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1  Thank kotbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Administração H, Assessora de Imprensa at Hotel The Sun, responded to this reviewResponded 27 June 2014

Thank you for your assessment! In fact, The Sun is an express type hotel, which offers services related to short stays. As a result, each room has a mini kitchen and the option of supplying its minibar with top-quality items, such as frozen foods from Toque Gourmet, for meals in the rooms.
Regarding our location, Hplus has other hotels located in more central regions of Brasília, closer to bars and tourist attractions. It will be a pleasure to have you once again in Brasilia!

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Reviewed 16 February 2014

Hotel está novo, tudo muito limpo, cama pequena para casais de grande estatura. Café da manhã bem razoável. Nada de comércio próximo, mas andando um pouco a pé uma churrascaria,Potência Grill, a mais ou menos 1 Km, outro restaurante próximo é o Ki-Mukeka, comida baiana(peixe)
Hotel is new, everything very clean, small bed for a couple of great stature. Reasonable breakfast. Nothing next trade, but walking a little a grill, Potência Grill churrascaria, more or less 1 km. It is another restaurant near the Ki-Mukeka, Bahian food (fish)

Room Tip: Em frente está o Bay Park. In front is the Bay Park.
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  • Stayed: February 2014, travelled as a couple
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Thank MarceloParise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2014

This is a brand new hotel with very modern rooms. The rooms have a little sitting area and a kitchenette with microwave and fridge. The bathrooms are small, but nice. Rooms are very nice! Surroundings of the hotel are nice, pool is small but big enough I guess. Breakfast was good, but we got there late one morning and there were no tables available and food was running out. Reception was helpful and spoke English. The only disappointment was that there was no service at all in the room. No cleaning, no new towels! We had to call reception to get new towels, which we got within 10 minutes. But also no cleaning of the bathroom in the 3 days we were there. The price is very competitive I would say. Would stay here again!

  • Stayed: January 2014, travelled as a couple
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1  Thank Sieniemienieusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Administração H, Assessor de Imprensa at Hotel The Sun, responded to this reviewResponded 8 January 2014
Google Translation

Agradecemos os elogios e avaliação do The Sun. Pedimos desculpas pelo transtorno causado.

A limpeza dos quartos/banheiros é sempre feita diariamente.

Caso a situação se repita em nova estadia, pedimos, por gentileza, para entrar em contato com a recepção para o atendimento imediato. Estaremos a sua total disposição.

Será uma honra recebê-la novamente.

Atenciosamente,

TheSun/Hplus

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Reviewed 15 December 2013

A good choice for a business trip. It is very clean and new. The apartments have a good space and are quiet. The staff was not so polite with our group. The wifi was very unstable. There were two treadmills on the fitting room, but one was broken and I did run outside during my stay.

  • Stayed: June 2013, travelled on business
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Thank rveiga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2013

If I were in Brasilia for a few days on a budget vacation with my family, had a car, spoke Portuguese and was prepared to microwave my own meals or drive to restaurants, this would be a good apartment. For a business traveler without a car, it was terrible. It is far from any shops so not appropriate if you do not have a car. The complex seems mostly unoccupied and is made up of several apartment blocks within a fenced compound. When I arrived at night, they took me in an electric cart for a long drive to my apartment block and I had no idea how to get back to the reception building - it turns out if I went out the back door of my building and walked across the courtyard, I would be at the back door of the reception in one minute, and I could have at least had a microwaved dinner that night (too late for room service). As a woman travelling alone, I did not feel safe wandering in the dark around the complex looking for reception, and it would have been very good if they had provided a simple printed map of the property. The check-in was incredibly inefficient and took 45 minutes even though there were only two of us checking in at the time. The desk clerks spoke no English and tried to get me to pay for the room again even though I had a prepaid reservation.

There are no services for food or drink except a room service menu (which had already closed for the night when I arrived) and a freezer of microwave meals in the lobby that you could buy to heat up in your apartment. The breakfast has a small selection of fresh fruit, cheese, ham plus cereal and fresh breads. There were scrambled eggs that were cold because no flame had been set under them, and a sausage dish that looked very unappetizing. Adequate but not very good. It was in a separate building from where my apartment was, which meant walking in the rain to and from breakfast.

The rooms are plain but new and clean. My small apartment was one big room crammed with a bed, desk, kitchen and sofa, including a useless and space-consuming partial wall between the bed and sofa. The window and sliding door to the tiny balcony did not lock. There was only cold water in bathroom and kitchen sinks. The shower was lukewarm at the hottest setting. There was a small microwave but no kettle or cups to make tea or coffee. There were 2 plates, 2 glasses and few pieces of cutlery but no cooking or washing-up facilities. Bottled water was only available at the lobby.

After one night, I had the conference organizers who booked my trip move me to another hotel that had full services and was more appropriate for a business traveler.

  • Stayed: November 2013, travelled on business
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Thank Sandy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel The Sun

Address: Setor Shtn Trecho 2 Lote 4, Brasilia, Federal District 70800-220, Brazil (Formerly The Sun Premium Resort)
Region: Brazil > Federal District > Brasilia > Asa Norte
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Business Hotel in Brasilia
Price Range: £59 - £86 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel The Sun 3.5*
Number of rooms: 572
Official Description (provided by the hotel):
572 rooms | Located in the Hotels and Tourism Sector of Northern Brasilia, Transamerica Classic The SUN is 1.3 km from the Presidential Palace and 19 km from the Presidente Juscelino Kubitschek International Airport. The hotel is near Lago Paranoa, a region of easy access to major points of the city. Accomodations Altogether there are 572 apartments, all with balconies. Accommodations range from 30 to 99m2, with choice of one double or two single beds. Some units come with chair-bed or sofa bed to accommodate a third person. Some suites have a double room united with another with two single beds and can accommodate up to 4 people. For those who like space, some units have antechambers, providing the best guest comfort for long stays. The hotel is divided into ten blocks with four floors each and all are equipped with LCD TV, air conditioning, safe, hair dryer, workstation, wi-fi, kitchenette with microwave and breakfast counter. A complete structure for your stay. Service For your comfort and well-being, we have restaurant, room service, parking lot in underground floor, laundry room and messenger. Leisure The outdoor area provides good moments of pleasure to guests, with two swimming pools, one of them heated, a children's pool, playground, gym, rest area in the gardens and in the hall of each block, and a large outdoor area that gives the hosts a walk for Brasilia's hot nights. ... more   less 
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Also Known As:
Hotel The Sun Brasilia, Brazil

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