The family and I stayed there for 2 nights in August 2014. The golf view condo we rented was very nice. Plenty of room. I like golf but was there to short of a time to hit the coarse which I skipped being it was too pricey anyway for just golf. Great area for pedal biking. A lot of back roads to get some miles on. Beach was nice. Not sure why at the rates they charge there are no chairs on the beach. Seems they could provide some. The kids played tennis. They were able to get on but was a little crowded. They could afford to build a few more. I see other people mentioned the wrist band charge. Seems a little weird to charge 5 bucks for a lost one. We managed to hang onto all 10 of ours.
The only real problem we had was the restaurant and I see a few others said that place was bad also. I should of listened. This is a quick summary. It was hard to tell where to go when you walked in. We sat in the bar and I didn't even know there was a restaurant side. It was Sunday night and it was almost empty. It took a long time to get someone to come by. Once the waitress started to help us after that point the bartender didn't help at all even though there were only 3 groups in the bar area. It must be a fight for the tip thing I am guessing. We got drinks. Took a long time. I ordered a filet and asked if it came with a vegetable. Waitress said she thinks so. Placed an order after a long time of waiting again. Sat there with empty drinks for 25 mins. I even did the joke thing where you lay your glass on the side and have ice cubes on the table and still never was noticed. Bartender thought we were invisible. Finally got our food maybe 45 mins later. My steak came with no vegetable as I had asked. Waitress just said I guess it doesn't come with one. The kids had burgers and said there were fine and my wife got chicken strips and said it was OK. I love filets and have ever only had 2 or 3 bad ones in my life. This was one. It was a piece of leather. Now I don't blame anybody as I know from cooking back in my teens at restaurants that can happen to anybody. It's no big deal. It's what the restaurant does that can or cannot create a good or bad experience. When the waitress finally came by again 20 mins later I mentioned it was really bad. She said she was sorry. Nothing done however. Later I got the bill of around $55 and asked that the steak be discounted. She said she would get the manager on duty and cleared the table except left the half chewed steak in on the table. The woman manager came out and said she would talk to the cook? Not sure why. I don't think the cook is going to say "Yea that was a crappy piece give him a new one". The plate was again left there and when she came back said she would discount the bill. I assume to remove my $17 filet (which is actually a good price for a 6 oz. filet). However she took off 30% of a steak that I ate about 3 bites that I didn't have to spit out. At that point I just figured I would call the real manager. I did about a week later and Chris Goodwick returned my call after calling twice. I provided my 5 minutes of details and Chris asked that I send copies of my receipt. Seems like that is asking a lot after my story and the small dollar amount. My working at the restaurant days my owner would of just picked up the tab after that experience and bought some more drinks. Oh well I scanned them and e-mailed them to him. After sending a 2nd follow up e-mail Chris said another $20 credit would be put on my card which it was. I am not saying they should of picked up my whole tab but to get $25.10 off of a $55 bill when I had such a bad experience at the Castle Course restaurant and I had to jump through hoops to get the refund seemed kind of weak in my eyes. And just to let you know the last time I complained at a restaurant was around 1997. I still remember it. We found some really great restaurants in the area with a short drive that were wonderful and cheap.
So stay at this place is a great place to stay, but I wold never ever eat there. Bring your own food or go somewhere else.
- Official Description (provided by the hotel):
- Located on the shores of Castle Rock Lake just north of the Wisconsin Dells, The Castle Course features a replica 18 hole golf experience inspired by courses the pros play. At The Castle Course, you won't simply be playing golf, you'll be competing shot-for-shot against the most legendary holes in all of golf. You can rent or own one of our fine luxury cedar and stone condominiums, situated on the course or the lake. Bring the family for a vacation packed with excitement and entertainment. ... more less
- Also Known As:
- Castle At The Bay Hotel Arkdale
- Northern Bay Hotel Marina