It's extremely disappointing leaving the comfort and amenities of your own home to stay in a place that doesn't surprise you at all. At a price of about US$ 1500 for three nights with three meals/day, beverage not included, one would expect a level of comfort, cleaning and refinement at least equivalent or superior to one's own home.
Our disappointment started already on the check in. It took about 15 mins to the receptionist find our booking in the system. Then as we mentioned that we were leaving the hotel just after the check in because we had a personal appointment in that evening the receptionist giggled at us, and said that it was an absurd to check in and leave THAT hotel. What the well does she have to do with what I will or will not do during my stay!?
To attest the general uninstruction of the staff a huge overly sweated member of the staff approached my mother, that was occasionally with us at that time, and asked if she was a guest. As she answered that she was momentarily accompanying us the monstrous sweated attendant said that she would have to use an identifying wristband in order to walk around the lobby. He was freakly bizarre!
About the perspiration, there were other members of the staff that were swearing at drips through their faces. An awful scene that could be avoided by augmenting the number of employees and using more appropriate clothing.
Speaking of clothes, there is a lack of taste and care with the appearance of the staff members.
Getting into the room we were faced with twin beds, even though in our booking we asked for a double bed. How did the staff cope with this issue? Coupled the two twin- beds together! Of course there was a gap between my wife and me in the bed. Just terrible!
Pillows were too thin and not enough in number (we asked for more two units). Blanket did not appear to be properly cleansed. Linens were OK.
Acoustic isolation is awful. It was possible to listen people walking and chatting through the corridor and the scratchy noise of furniture being moved around in the upper floor.
Walls need new paint. Stained carpet. No cable TV.
There was no window or any type of ventilation, so that smells and moisture wouldn't flow away from the room. Floor and walls tile finishing is poor.
Dirty corners and edges in the shower area. Hair over the floor. Fingerprints on the light ....... A mall's restroom is cleaner than the one next to the restaurant.
Only a word to define it: mediocre. Eating saloons were ultra over crowded. Noisy and stunning babble and chattering of the excited and starving public was dreadful during meal times.
Menus had nothing at all of remarkable. Meats served were of lower class. Poor variety and originality of dishes and salads. Deserts were ok.
There were so many people that waiters were unable to deal with all the demands.
We have seen spider webs at many ceiling corners around the hotel, especially at the restaurant.
Payed wifi internet! US$2,50/h. That's so antique! Today we find free wifi spots anywhere!
There were a bunch of hundreds of screaming and rude kids all around the hotel.
The general public of the hotel consists of mid-upper middle class boisterous rowdy blathery people.
There is a constant feeling of mediocrity, unclassy and lack of refinement.
A FEW PROS
Thermaes and bath center is nice. Baths, massage and treatments are very good.
There are interesting Brazilian 40's and 50's decorative aspects like flooring and furniture.
We'd be in a better off situation if we'd spent this holiday at home. At least we'd have kept US$ 1500 in our bank account.
This is definitely not an option for a relaxation trip. It doesn't worth the money.
- Official Description (provided by the hotel):
- Tauá Grande Hotel e Termas de Araxá is a traditional hotel at a city in the state of Minas Gerais, Araxá, Brazil. The complex was build by the president of Brazil at 1944, Getúlio Vargas. It is an exuberant building, with an hispanic colonial style architecture. The gardens around the hotel were projected by the famous landscaper Burle Max, who had also worked with Oscar Niemeyer in many other works. The complex also has a lake and a great hiking trail through the grove of the property. Since 1944 this luxurious hotel gave to his visitors an unforgettable experience, so much by his glorious building, as the famous spa, offering guests special baths and massages. ... more less
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- Also Known As:
- Taua Grande Hotel e Termas De Araxa Minas Gerais, Brazil