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Mercure Hotel Curitiba Centro
Ranked #58 of 103 Hotels in Curitiba
Reviewed 4 September 2013

1) Lack of towels in the room. Two persons need two towel's kits. There was only one towel.
2) We have been transfered from the original room because it was not clean and ready for us.
3) Breakfast was not the best I had in the Accor hotels. Ibis, that theoretically is a inferior hotel, had a better breakfast.

  • Stayed: August 2013, travelled with family
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Review collected in partnership with Accorhotels.com
Thank slice10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel_Izepao, Gerente at Mercure Hotel Curitiba Centro, responded to this reviewResponded 9 June 2016
Google Translation

Foi com prazer que recebemos as suas observações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos.

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Reviews (534)
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24 - 30 of 534 reviews

Reviewed 13 August 2013

My stay was Ok. The room renewal is required. Air conditioning is noisy.
The fornt desk is very friendly and welcome the guests warmly.
Breakfast is ok.
My points at Accor Le Club were not credited...

  • Stayed: August 2013, travelled on business
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Review collected in partnership with Accorhotels.com
Thank AlvaroVenegas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel_Izepao, Gerente at Mercure Hotel Curitiba Centro, responded to this reviewResponded 9 June 2016
Google Translation

Foi com prazer que recebemos as suas observações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos.

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Reviewed 7 June 2013

The room is good, but with some defects. Little details that makes a lot of difference.
I don't want to be unfair with the hotel, but I need to share what happened with me.
The hotel is good, but it could be better. The staff are good; but staff lacks - my check-in took more than 20 minutes because there was a long line and just one person at the reception - and it was noon.
In the room, there was no duvet in the bed, just a sheet. I called the reception and I asked for a duvet. The gentleman told me somebody would bring me one. I was given a blanket - not a duvet. I sneeze a lot with blankets, so I had to let the OLD and NOISY air conditioner turned on during the night to warm the room, because I just had the bed sheet. It worked, but I prefer a duvet instead of a warm air, that is more healthy. I have no idea about the quantity of nights I've already stayed in hotels, but the Mercure Curitiba Centro was the first I saw without a duvet in the bed, and it wasn't any close to be the cheapest hotel I've stayed.
These two things disappointed me a lot, but on the other hand, the room was very large and complete, it is really like an apartment. You have like a mini-kitchen in the room, with a microwave, a sink with tap, a fridge and some other stuff. If you don't mind with blankets, the hotel is very good to a long stay.

  • Stayed: June 2013, travelled as a couple
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Review collected in partnership with Accorhotels.com
Thank Josimar A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel_Izepao, Gerente at Mercure Hotel Curitiba Centro, responded to this reviewResponded 9 June 2016
Google Translation

Foi com prazer que recebemos as suas observações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos.

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Reviewed 23 March 2013

When selecting a hotel I usually try first with the Accor Group as they are reliable, you get what you pay for, and they are clean and comfortable at any price band. I have just stayed in the exception though. Mercure Curitiba Centro seems to have been forgotten by Accor's quality control inspectors. Where do I start?
- Very poor cleaning. Carpet was dirty and lots of 'debris'. dust and dirt wherever you looked closely
- Bedside light but no switches. I noticed that the bulb had been half unscrewed and assume that previous occupant had worked out that if you leave the switch on by the door, you can turn it on or off by screwing the bulb
- Shower taps loose and water temperature varying between hot and cold
- very slow check out. Receptionist then just handed me the credit card machine with the value on the screen and seemed surprised that I wanted to check a statement before just paying. Unapologetic about the long wait.

  • Stayed: March 2013, travelled on business
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1  Thank DeeBee67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureCentro, Gerente at Mercure Hotel Curitiba Centro, responded to this reviewResponded 8 April 2013

Dear Mr.

Sorry not to have matched their expectations, rest assured that we will take appropriate measures to deal with the problems presented. Take this opportunity to say that our apartments are equipped with control lights in the headboard. Also checked the boiler and found no irregularities. If possible, tell us the apartment in which Mr. was hosted for us to make an inspection.

Sincerely,
Leandro Jesus
General Manager
Mercure Curitiba Centro.

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Reviewed 22 March 2013

This hotel is about the worst I have ever experienced in any establishment of the Accor Group.
The rooms are completely worn down, plugs are hanging out, bedlights are not working, the carpet is more than dirty, the street is loud in addition to that construction noise.
As much as I like to stay in Mecure hotels as they are normally good value for money....this one for sure not anymore even if that means more time to go to work.

Room Tip: Avoid this place completely
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  • Stayed: March 2013, travelled on business
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1  Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureCentro, Gerente at Mercure Hotel Curitiba Centro, responded to this reviewResponded 8 April 2013

Dear Mr. Chris W,

Sorry not to have matched their expectations, be sure your comments are very valuable to us, and we will be taking appropriate action to resolve
problems.
We are in the process of reform of our apartments and in the near future a new Mercure him
will be presented. With relation to the noise regarding the immediate vicinity of the constructions, we can not intervene on questions of local law.
Hopefully us the opportunity to better serve you soon.

Sincerely,
Leandro Jesus
General Manager
Mercure Curitiba Centro
41-3234-1212.

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Reviewed 8 January 2013

I frequently use accor hotels, and i was dissappointed by this one...
The location is perfect- city center, the room is conformable (except is you need to work, a better chair would be more than welcome), internet with no problem.

Reception: Arrived around 11, and the first receptionist, without any sympathy, just told me, without checking, that no room available- only at 14h, and took a phone call without asking permission. A second one attend me then, and when I pulled out me accor silver card...a room was available!
For breakfast, to find a clean table is really complicated at certain point. table aren´t being cleaned fast enough, and this worries no one from the staff...
Breakfast is just ok, nothing special...items area missing quite often and not replace in an appropriate timing...
Based on that, rate of the hotel (around 110 euros per night) is just too much...

  • Stayed: November 2012, travelled on business
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Thank Jolive75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel_Izepao, Gerente at Mercure Hotel Curitiba Centro, responded to this reviewResponded 9 June 2016
Google Translation

Foi com prazer que recebemos as suas observações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos.

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Reviewed 22 April 2012

The rooms are nice, spacious, clean and silent. The bed is good, they also offer a small kitchen with stove, mini bar. The shower is great. The staff is helpfull and polite.

  • Stayed: July 2011, travelled on business
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Thank Simone W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel_Izepao, Gerente at Mercure Hotel Curitiba Centro, responded to this reviewResponded 9 June 2016
Google Translation

Foi com prazer que recebemos as suas observações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Hotel Curitiba Centro

Address: Rua Emiliano Perneta 747, Curitiba, State of Parana 80420-080, Brazil
Region: Brazil > State of Parana > Curitiba
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Curitiba
Hotel Class:4 star — Mercure Hotel Curitiba Centro 4*
Number of rooms: 81
Official Description (provided by the hotel):
81 room hotel. The Mercure Curitiba Hotel is located in the most elegant district in Curitiba, 0.5 km from Rua 24 hour entertainment center and 20 kilometers from Afonso Pena International airport. The hotel features a swimming pool, sauna, bar and an Italian cuisine restaurant. Helipad is within 800 meters. ... more   less 
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Also Known As:
Mercure Hotel Curitiba Centro Brazil

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