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“Nice place to stay to see the Falls”

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Recanto Cataratas Thermas Resort & Convention
Ranked #5 of 79 Hotels in Foz do Iguacu
Certificate of Excellence
Reviewed 29 October 2013

We stayed here for 3 nights. The rooms are fairly spacious and well appointed, as well as clean. There was a wide choice of food available for breakfast but we did not sample lunch or dinner at the hotel as it looked quite pricey. Instead our guide did arrange for us to go to a restaurant in town that picked us up and dropped us off at the Hotel for free (and it was only 50 BRL for the meal). Like another reviewer, I was disappointed by the check-out procedure and found the reception staff totally inflexible over this issue, which left a sour taste. The pool area was a real bonus and we were happy to spend a day by the pool relaxing after a lot of travelling. This hotel is a pretty good option if you want a base for a few nights to see the falls.

  • Stayed: October 2013, travelled as a couple
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1  Thank J_McCNorfolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Recanto_Park_Team, Public Relations Manager at Recanto Cataratas Thermas Resort & Convention, responded to this reviewResponded 30 October 2013

Dear "J_McCNorfolk"

We thank you for your review! Is a pleasure to hear that you enjoyed and recommend our hotel to the others readers. Your remark about our check out procedure has been forwarded to the responsible manager. We hope to see you again!

Katlin Fernandes

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173 - 179 of 3,187 reviews

Reviewed 27 October 2013

My wife and I stayed three nights here as part of a tour of South America. After spending most of our time in city hotels it was great to chill out by the pool and this hotel does have a lovely pool. The meal options are OK too albeit that it was just rather disappointing to be stuck in the hotel as the location does not really offer any alternative eateries unless you take a taxi. The room was fine albeit some of our fellow travellers who had a room nearer reception said that they found the noise from the hallway disturbed their sleep as staff seemed to make no effort to quieten guests who were rather exuberant in behaviour. The impression of the hotel changed from good to extremely bad at checkout however. I asked for the bill and then on attempting to pay I was rather abruptly told that I could not check out until the room was completely clear and the mini bar had been checked. We decided to have breakfast first then collect our bags from the room thereafter. After breakfast I went to check out while my wife picked up our hand luggage. The bell boy was despatched to check the mini bar but unfortunately my wife had not by then closed the room door so a call was made to reception where I was then very rudely told that as already advised I could not check out until the room was cleared and closed. 30 seconds later my wife was out of the room. My mini bar was checked and following confirmation that it was fully stocked I was allowed to pay. My change was almost thrown at me and we left the hotel with a very bad final impression. We have stayed at eight hotels during the tour and only at the Recanto was there a complete lack of mini bar trust administered by a group of rude reception staff. I've written several trip advisor reviews this is the very first negative review I've given. If you dont mind not being treated like a mini bar thief by rather unpleasant reception staff then this is a pretty good hotel.

  • Stayed: October 2013
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1  Thank cdbarclay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Recanto_Park_Team, Public Relations Manager at Recanto Cataratas Thermas Resort & Convention, responded to this reviewResponded 30 October 2013

Dear "cdbarclay"

Thank you very much for your comments! Is really important to have a return on your experience here. Sorry about the noise caused by other guests, is a delicate situation for our team to intervene once they are inside the apartment. On check out is really necessary that the apartment is vacant because bel boy needs to check the apartment, to check for possible objects forgotten and even the total consumption in the fridge that will be passed to the reception. Sorry if this seemed very rude, about how our staff handled this situation, it has been forwarded to the responsible.

I hope to have the opportunity to serve them again to undo this bad impression.
Katlin Fernandes

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Reviewed 19 October 2013

The hotel was really a surprise. We didn't expect such a lavish place in that area. Unfortunately, we were there in the winter and couldn't take advantage of the awesome pool area, but we could definitely imagine it being a great time in warmer weather. The food was excellent, especially breakfast. There were so many delicious options. Reception staff was very helpful in helping us coordinate a cab for our two days at the Falls. We would love to return someday. Highly recommend it!

  • Stayed: August 2013, travelled with family
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Review collected in partnership with this hotel
Thank JuneTheOwl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Recanto_Park_Team, Public Relations Manager at Recanto Cataratas Thermas Resort & Convention, responded to this reviewResponded 30 October 2013

Dear "JuneTheOwl"
Thank very much for reviewing and recommending our hotel!
We are very pleasure to know that you enjoyed it.

We hope to see you again!
Katlin Fernandes

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Reviewed 8 October 2013

very good time, relaxing at pool and enjoying the breakfast.
A bit far from downtown, but you'll need a car anyway to go anywhere in Foz.
Service is very good. Pool and overall environment are great.
Rooms are a bit small but confortable. Prices from menu are reasonable.

Room Tip: I believe rooms not towards pool shall be quiter
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  • Stayed: October 2013, travelled as a couple
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Thank medinalucas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Recanto_Park_Team, Public Relations Manager at Recanto Cataratas Thermas Resort & Convention, responded to this reviewResponded 30 October 2013
Google Translation

Olá Sr. "medinalucas"!
Agradecemos por seu comentário!
Ficamos contentes que tenham aproveitado sua estada conosco e esperamos revê-los em breve!

Katlin Fernandes

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Reviewed 3 October 2013

We spent two nights in this beautiful hotel. Absolutely everywhere is immaculately clean &so well kept.Lovely comfy bed, great buffet breakfast, Iunch & dinner. Great swimming pool & area surrounding it. We were able to get to the falls very easily by getting a local bus 50metres from the hotel to bus station in centre of City & another bus from there straight to the falls. This was the highlight of our trip.

  • Stayed: October 2013, travelled as a couple
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Thank 18Marion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Recanto_Park_Team, Public Relations Manager at Recanto Cataratas Thermas Resort & Convention, responded to this reviewResponded 30 October 2013

Dear "18Marion"

Thank very much for your comments!
We are so glad that you apreciated our hotel!

Hope to see you again in a near future.
Katlin Fernandes

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Reviewed 30 September 2013

We stayed at this hotel for 7 nights with 2 childrens ( 4 and 6 years old). The rooms are largely enough, clean, with jacuzzi if you want.// Tip- choose a room far way from recepcion( it's a litle noise). My children love thekids club and the reacreational people. The staff of kids club speak portuguese and Spanish. They take care gently of my 2 litlegirls and assist them all the day until 10 pm. Thanks for Tio Violão and his team. My old girl has a birthday party with colaboration of the team of restaurant. Thanks to all in the name of Maitre Marcelo
The hotel has a big outdoor suwiming pool at about 27 degres celsius and a médium indoor more hot. library,gym , bowling, thats enough for me and my family. I would recomend this hotel to. my friends with children

Room Tip: Room far from desk receptivon are quieter
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  • Stayed: September 2013, travelled with family
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Thank osnyz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Recanto_Park_Team, Public Relations Manager at Recanto Cataratas Thermas Resort & Convention, responded to this reviewResponded 30 October 2013
Google Translation

Olá "osnyz"!

Agradecemos imensamente por avaliar nosso hotel e compartilhar sua opinião com outros viajantes. Ficamos muito contentes que suas filhas tenham aproveitado a estada com nosso pessoal da recreação!

Esperamos revê-los em breve!
Cordialmente,
Katlin Fernandes

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Reviewed 18 September 2013

Does the trick if you're only going there to visit the falls. Visited it about two years ago but have been slow in writing a review. Thought it was a decent hotel, with average rooms. However, not much more than that. A lot might have happened since my visit and as such would encourage to read more recent reviews as well. Did visit it during the low season (June 2011), which might explain some factors. With that said, not expensive and as such does the trick when visiting the falls.

  • Stayed: June 2013, travelled solo
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1  Thank mans_joha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Recanto_Park_Team, Public Relations Manager at Recanto Cataratas Thermas Resort & Convention, responded to this reviewResponded 30 October 2013

Dear "mans_joha",
We thank for your comments.
As you commented, actually many things have changed inthe hotel structure, it was inaugurated a huge play area, indoor pool, plus renovation in the rooms and in the restaurant.

We would be honored by your return!

Sincerely yours,
Katlin Fernandes

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Recanto Cataratas Thermas Resort & Convention

Address: Av. Costa E Silva 3500, Foz do Iguacu, State of Parana 85852-282, Brazil
Phone Number:
Region: Brazil > State of Parana > Foz do Iguacu
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Foz do Iguacu
#3 Luxury Hotel in Foz do Iguacu
#4 Family Hotel in Foz do Iguacu
#9 Romantic Hotel in Foz do Iguacu
Price Range: £85 - £248 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Recanto Cataratas Thermas Resort & Convention 4*
Number of rooms: 300
Official Description (provided by the hotel):
Recanto Cataratas Thermas Resort & Convention is located in an urban area, surrounded by a green area of native forest. Distant three miles from the city center and with easy access to all attractions. It offers a leisure complex, swimming pools for adults and children with thermal water, indoor pool, with monitors recreation for all ages, games, playground, fitness center, bowling, spa, sauna, bars and restaurants. ... more   less 
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Also Known As:
Hotel Recanto Park
Recanto Cataratas Thermas Resort & Convention Foz Do Iguacu, Brazil - Parana

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