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“Mean spirited hotel in lovely resort”

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Recanto Cataratas Thermas Resort & Convention
Ranked #6 of 78 Hotels in Foz do Iguacu
Certificate of Excellence
London
Level Contributor
214 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Mean spirited hotel in lovely resort”
3 of 5 bubbles Reviewed 7 January 2014

Close to two of the seven wonders of the world, the Iguacu Waterfalls and the Itapa Dam, this large resort hotel is a disappointment. The institutional buffet dinner was overpriced and the breakfast uninspiring. You have to wait to check out while the hotel staff search your room to check what you may have stolen!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeremy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Recanto_Park_Team, Public Relations Manager at Recanto Cataratas Thermas Resort & Convention, responded to this review, 14 January 2014
Dear "Jeremy S"
We would like to thank you for your comments!
We are disappointed to hear that your experience at our hotel was not to your complete satisfaction.
We would like to clarify about the conference proceedings of the apartment. So we can verify the consumption of items in your fridge and check for possible objects forgotten in the apartment, it is necessary the belboy to check it out while you close your account at reception.
We hope to have the opportunity to serve you again!
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2,990 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (51)
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Lviv, Ukraine
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 4 December 2013

It is the biggest hotel in this region as we were told. Nice location. not loud. Good pool. Bid and cozy rooms are very comfortable. Big beds, comfortable pillows... Was not hot in roms so no need to use air condioning, even if outside was under 30...
Hotel is often used for conferensions. But they say it is not overcrowded. Staff was helpful, but some of them do not speak English, even of the reception. Breakfest was nothing special. Just normal Brasilian breakfest.

  • Stayed November 2013, travelled on business
    • Value
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Helpful?
Thank Nataliya76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Recanto_Park_Team, Public Relations Manager at Recanto Cataratas Thermas Resort & Convention, responded to this review, 6 December 2013
Dear "Nataliya76" thank you for taking your time to left us your review!
We hope to see you again when you come back to Brazil!
Regards,
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Oslo
Level Contributor
110 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 bubbles Reviewed 29 November 2013

We stayed two nights at this big resort-hotel. Our room was really small with minimum space for clothes and suitcases. The evening buffet the first night was okay, but priced out of its league, i.e. severely over-priced. The breakfast buffet was big and okay quality. The staff were friendly, but difficult to communicate with as they spoke almost no English at all. The hotel location is quite far from the Iguacu falls, so if we come bake we will stay at a hotel on the Argentinian side closer to the falls.

  • Stayed November 2013, travelled as a couple
    • Value
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Helpful?
1 Thank BoAOslo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Recanto_Park_Team, Public Relations Manager at Recanto Cataratas Thermas Resort & Convention, responded to this review, 6 December 2013
Dear "BoAOslo" we thank your for your comments!
We are sorry that our location does not fit for you, really, the Falls are located far from the city center, as per it is located in a forest, at one end of the city. And we as a resort are located in a calm and surrounded by a green area, a few kilometers form the city center.
Tnak you again for your review!
Regards,
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Reading, United Kingdom
Level Contributor
82 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 bubbles Reviewed 10 November 2013

The first impression is the large size and good design of the building. However our room was small but quiet at the rear of the hotel. The room was also a bit tired and not especially clean. The buffet food in the restaurant on our first evening was very poor. On the second evening we chose to eat by the pool, and had a very good meal. The main restaurant is huge, and also the breakfast room. But the breakfast was good.

The biggest issue is the location of the hotel. There a great many hotels on the falls side of town, but from this one you have to cross town. The town is small so it is not a mega-issue, but it took us 30 mins to get to the entance to the falls park entrance.

Room Tip: Get a room at the rear.The road at the front can be noisy. Don' take the buffet meal in the even...
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  • Stayed October 2013, travelled solo
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank raypcox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Recanto_Park_Team, Public Relations Manager at Recanto Cataratas Thermas Resort & Convention, responded to this review, 6 December 2013
Dear "raypcox", first of all, thank you for evaluating our hotel!
We are really sorry that our location does not fit for you, as we have already tried to explain to our guests is that the Falls are located at Parque Nacional do Iguassu, a forest area, in one end of the city. We are located 3 kilometers from the city center,and from downtown to the Falls it is 20 kilometers.
We thank you again for your review.
Thank you
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Cambridge, United Kingdom
Level Contributor
230 reviews
167 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
3 of 5 bubbles Reviewed 3 November 2013

stayed here 3 nights and it was an ideal place to tour the brazil and argentinian falls.
Rooms were spacious and clean. Breakfast buffet was good. The resort had a very large swimming pool.
We had a major issue was when our water didn't run away from shower and flooded the bathroom, took ages to get any attention from reception, kept on ringing, waited for 40 minutes, only when we went down to the reception to complain in our gowns. Surprisingly they had a repair man up to our room in no time at all, a huge problem was that nobody spoke English at the reception that day. We ordered some some snacks at the pool bar and it took ages to get these , the problem maybe was that it was a weekend and was packed out. The hotel needs to ensure they have at least one english speaking staff member on reception at all times.

  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
Thank FullTime_traveller9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Recanto_Park_Team, Public Relations Manager at Recanto Cataratas Thermas Resort & Convention, responded to this review, 5 November 2013
Dear "FullTime_traveller9",
We thank you for your comments!
Your feedback is very important, and has been passed on to those responsible for the service area, which will take the providences.
We apologize and hope to have the opportunity to serve you again to undo this bad impression.
Thanks again, and we are at your disposal.

Katlin Fernandes
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Norfolk
Level Contributor
52 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 29 October 2013

We stayed here for 3 nights. The rooms are fairly spacious and well appointed, as well as clean. There was a wide choice of food available for breakfast but we did not sample lunch or dinner at the hotel as it looked quite pricey. Instead our guide did arrange for us to go to a restaurant in town that picked us up and dropped us off at the Hotel for free (and it was only 50 BRL for the meal). Like another reviewer, I was disappointed by the check-out procedure and found the reception staff totally inflexible over this issue, which left a sour taste. The pool area was a real bonus and we were happy to spend a day by the pool relaxing after a lot of travelling. This hotel is a pretty good option if you want a base for a few nights to see the falls.

  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
1 Thank J_McCNorfolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Recanto_Park_Team, Public Relations Manager at Recanto Cataratas Thermas Resort & Convention, responded to this review, 30 October 2013
Dear "J_McCNorfolk"

We thank you for your review! Is a pleasure to hear that you enjoyed and recommend our hotel to the others readers. Your remark about our check out procedure has been forwarded to the responsible manager. We hope to see you again!

Katlin Fernandes
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Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 27 October 2013

My wife and I stayed three nights here as part of a tour of South America. After spending most of our time in city hotels it was great to chill out by the pool and this hotel does have a lovely pool. The meal options are OK too albeit that it was just rather disappointing to be stuck in the hotel as the location does not really offer any alternative eateries unless you take a taxi. The room was fine albeit some of our fellow travellers who had a room nearer reception said that they found the noise from the hallway disturbed their sleep as staff seemed to make no effort to quieten guests who were rather exuberant in behaviour. The impression of the hotel changed from good to extremely bad at checkout however. I asked for the bill and then on attempting to pay I was rather abruptly told that I could not check out until the room was completely clear and the mini bar had been checked. We decided to have breakfast first then collect our bags from the room thereafter. After breakfast I went to check out while my wife picked up our hand luggage. The bell boy was despatched to check the mini bar but unfortunately my wife had not by then closed the room door so a call was made to reception where I was then very rudely told that as already advised I could not check out until the room was cleared and closed. 30 seconds later my wife was out of the room. My mini bar was checked and following confirmation that it was fully stocked I was allowed to pay. My change was almost thrown at me and we left the hotel with a very bad final impression. We have stayed at eight hotels during the tour and only at the Recanto was there a complete lack of mini bar trust administered by a group of rude reception staff. I've written several trip advisor reviews this is the very first negative review I've given. If you dont mind not being treated like a mini bar thief by rather unpleasant reception staff then this is a pretty good hotel.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cdbarclay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Recanto_Park_Team, Public Relations Manager at Recanto Cataratas Thermas Resort & Convention, responded to this review, 30 October 2013
Dear "cdbarclay"

Thank you very much for your comments! Is really important to have a return on your experience here. Sorry about the noise caused by other guests, is a delicate situation for our team to intervene once they are inside the apartment. On check out is really necessary that the apartment is vacant because bel boy needs to check the apartment, to check for possible objects forgotten and even the total consumption in the fridge that will be passed to the reception. Sorry if this seemed very rude, about how our staff handled this situation, it has been forwarded to the responsible.

I hope to have the opportunity to serve them again to undo this bad impression.
Katlin Fernandes
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Additional Information about Recanto Cataratas Thermas Resort & Convention

Property: Recanto Cataratas Thermas Resort & Convention
Address: Av. Costa & Silva, 3500, Foz do Iguacu, State of Parana 85863-762, Brazil
Phone Number:
Region: Brazil > State of Parana > Foz do Iguacu
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Foz do Iguacu
#3 Luxury Hotel in Foz do Iguacu
#4 Family Hotel in Foz do Iguacu
#9 Romantic Hotel in Foz do Iguacu
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Recanto Cataratas Thermas Resort & Convention 4*
Number of rooms: 300
Official Description (provided by the hotel):
Recanto Cataratas Thermas Resort & Convention is located in an urban area, surrounded by a green area of native forest. Distant three miles from the city center and with easy access to all attractions. It offers a leisure complex, swimming pools for adults and children with thermal water, indoor pool, with monitors recreation for all ages, games, playground, fitness center, bowling, spa, sauna, bars and restaurants. ... more   less 
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Also Known As:
Hotel Recanto Park
Recanto Cataratas Thermas Resort & Convention Foz Do Iguacu, Brazil - Parana

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