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Belmond Hotel das Cataratas
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Reviews (4,300)
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All reviewsinside the national parkpark opensfull moonfalls viewworth every pennyipe grillitaipu restaurantexclusive accessfabulous hotelunique locationa la carte restaurantgarden winggeneral publicplace to stayonce in a lifetimecolonial styleiguassu falls
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2,163 - 2,168 of 4,300 reviews
Reviewed 12 January 2013

It is certainly one of the great hotels in the world, in a unique location, perfectly kept, with great service.......but. A hotel of this level should not give the impression of quoting lower rates in order to lure clients and then, at check out time, present bills considerably higher than expected thanks to a series of taxes and surcharges which, although perfectly legitimate, had never been mentioned before. It all begins at the entrance of the Iguaçu Park within which the hotel is located. After a ridiculous fixed taxi fare from the airport that you expect it would take you to the hotel you are left at the Park's gate and asked to pay 20 US$...... as a Park's entrance fee, but for a guest is simply to reach the hotel! Wouldn't it be simpler for the hotel to include that ticket into the room rate and collect it in the guest's behalf? Then, at check out time, comes the surprise of taxes, charges and surcharges that can boost the room rate of an extra 20%. You feel framed and the wonderful experience you had up to that moment turns sour. Wouldn't it be more correct to quote the "final" room rate rather than create such an unpleasant sensation? Because, after all is said, this remains one of the great world hotels, with impeccable service in one of the most spectacular places in the world.

Stayed: January 2013, travelled with friends
Thank Mario C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2013

The only thing this hotel has going for it is the location. It is indeed wonderful to wake up a bit early and walk around the park without the crowds. We saw a family of coatimundis out for a stroll in the morning, which was rather fun.

The hotel itself is obviously grand, you wouldn't pay all that money if it weren't. The grounds are great, the pool is beautiful, and so on. But the service is very hit or miss. The front desk was great at check-in. Fabio was friendly and super nice. He had an extra pair of Havaianas sent over to the room for our 6 year old. The housekeeping service was also very pleasant.

But the restaurant by the pool is terrible. They show you to a table like they're doing you a favor. At breakfast, we asked for another pot of coffee which was given very grudgingly. Strange, 600 USD per night does not entitle you to an extra pot of coffee, I guess.

The buffet dinner was likely the absolute worst. I had to ask for a bottle of water 3 times before the waiter came and plonked it on the table. When I asked what cut of meat was being served at the barbeque, I was gruffly told "beef". Huh?

After dinner, the maitre'd charged me for an extra person who had merely walked us over to the restaurant and who did not stay for dinner. When I pointed out the extra charge, they did take it off, but without so much as a smile or an apology.

The other restaurant in the main wing was pricey (it's all relative!) but the service was great, totally in line with what you'd expect at a luxury hotel. You should know that you're pretty much stuck at the hotel for meals since getting to Iguassu town and back is a bit of a pain. The shuttle drops you to the park entrance (for free), but the taxi drivers will try to fleece you to get you into town.

I wouldn't spend my own money to stay here again. There are other, perfectly nice hotels just outside the park. Plus, food options are better in the town (try the Pizza Hut- wonderfully accommodating service, yummy pizza, so much better than the ones in the US)

  • Stayed: December 2012, travelled with family
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1  Thank VarshaDamle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2013

We arrived at Iguacu at 09:30 and, as arranged, our guide awaited us for our tour of the Argentinian side of the falls. The weather was extremely hot and humid but we very much enjoyed the long walks on the Argentine side of the falls which are almost impossible to aptly describe in their full majesty. We therefore arrived at the hotel at about 15:00 where we enjoyed a very nice room service lunch prior to a very relaxing hour or two by the beautiful set swimming pool. Check in was very quick and easy and the pool staff were only too pleased to provide a high standard of service in terms of free frozen fruit treats and not so free but very welcome concktails.
Our room, as requested overlooked the falls and we certainly did not believe it to be too small (someone mentioned postage stamp in an earlier review??). The room provided a clean, comfortable and well serviced stay which we enjoyed very much.
The staff were exceptional, particularly when we found that one of the combination locks on our luggage had failed and we were unable to open the item concerned. The problem was attended to promptly and efficiently by the Concierge and his staff.
Meals at the hotel were somewhat restricted as the Restaurant Itaipu was closed for the two nights we spent at the hotel. However, the Ipe Grill located adjacent to the pool area provided a very good alternative bearing in mind that one has little local eating options outside the hotel.
The location of the hotel in the National Park in Brazil is excellent and on day two, we again chose to utilise a hotel guide for our walk through the Brazilian side of the park. Again, impossible to describe.
In the afternoon of day two, we chose to take a river Macucu Safari arranged through the hotel up to the falls which is very exciting - you WILL get very wet but we thought it quite worth while.
Day three was departure day and the hotel arranged the necessary hotel transfer with checkout organised and efficient.
In short, we very much enjoyed our stay here.

Room Tip: The falls view rooms offer a great view.
  • Stayed: December 2012, travelled as a couple
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1  Thank tss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 January 2013

After 3 nights in Rio Copacabana Palace Hotel we arrived at Hotel das Cataratas for Xmas eve and Xmas night. Our 2 rooms were lovely and cool as the temperature outside was a 35C. This is inside the national park and is beautiful you can see the waterfalls from the hotel front enterance. On Xmas day we had a trip to the Argentinian side of the waterfalls and on returning saw the Brazillian side. Be prepared to get a little wet but it is well worth it. The hotel grounds and swimming pool are very nice. This is a very relaxing place to stay. On boxing day morning we flew back to Rio, Windsor Atlantica Hotel for 3 nights

  • Stayed: December 2012, travelled with family
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Thank Rodney B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2013

The Hotel das Cataratas:
As the only hotel located in the middle of Iguassu National Park the Hotel das Cataratas not only offers stunning views of this wonder of nature but also exclusive access in the early morning and late evening before and after the regular opening hours of the National Park. Orient-Express Hotels did a fabulous job in restoring the more than fifty year old property with its pale pink façade. This hotel still oozes history, style and luxury with wooden floors, nice antiques, historic furniture and fireplaces in the public spaces. The lush gardens full of butterflies and singing birds and the very generous swimming pool are a perfect place for a relaxing afternoon. The outdoor veranda is inviting for taking tea and – when the sun goes down – take a cocktail with you and climb the stairs of the “Tower”. You will never forget the view when the sun is vanishing behind the majestic falls.

The Service:
Professional, quick and friendly check-in. Service during my whole stay was very good – attentive and courteous. Twice daily maid-service. The smiling people who work here are proud of this hotel and it really shows! Free shuttle-service (three times per hour) to the entrance-gate of the National Park (but I think, that you stay at this hotel to have the privilege to be inside the park…).

The Room:
I stayed in a spacious (about 450 square feet) Deluxe Room (2202 in the Garden Wing) with a lovely view of the gardens in front of the hotel. The hotel has been completely renovated two years ago and the rooms offer any luxury and comfort without losing their “colonial style” (furniture, wooden floors). Generous bathroom with large bathtub and fabulous amenities. The nice, blue flip-flops (havaianas in Brazil) are a great souvenir for the guests.

The Food:
Dinner at Ipe Grill Restaurant was expensive but convinced with good quality. You can choose between buffet-style or ”a la carte”. If you prefer to eat next to the illuminated pool, you should make a reservation. The buffet-style breakfast at the Ipe Grill Restaurant overlooking the pool and the gardens offered a very comprehensive selection with tasty Bircher Muesli, wonderful French Toast, a great fruit selection, homemade mango jam and other delights. Try to get an outdoor table! The Itaipu Restaurant was closed during my visit.

Things you have to see and to do:
Located in the lobby is an independent travel agency where you can book every kind of excursion around the falls and also cabs to the airports. Whether you want to make a helicopter ride over the falls, a trip to the Argentinian side or a boat tour – they offer something for every taste. The hotel is also offering guided walks through the rainforest.

All in all:
The Iguassu Falls are one of the very few real “wonders of the world” every traveller is dreaming to visit. You can see as many pictures and videos before, but if you are really standing in front of this spectacle you will become speechless. How big is nature, how small are the human beings. The Hotel das Cataratas is a wonderful place to stay – charming and luxurious, absolutely nothing to fault. Of course there are many cheaper options but they are all located outside of the National Park. The possibility to enjoy the falls “in private” in the early morning or also in the evening and during the night (great when the moon is shining) more than compensate the high price tag.

  • Stayed: November 2012, travelled solo
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3  Thank audax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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