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“Very disappointed expected more” 3 of 5 bubbles
Review of Belmond Hotel das Cataratas

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Belmond Hotel das Cataratas
Ranked #1 of 78 Hotels in Foz do Iguacu
Certificate of Excellence
Wales
Level Contributor
47 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Very disappointed expected more”
3 of 5 bubbles Reviewed 10 May 2014

We arrived 1st January and had booked a double de luxe room and were sure it was a falls view, however not! Check in was appalling waited an hour in heat with no AC, told room would be ready in 20 minutes, hour later had to ask, got to a tiny basic room, full of mosquito's, no net or plug in, a gap in the patio doors allowing insects in. All hotel offered was a spray, and 5 minutes later room was full again, demanded to see the manager but showed 2 other rooms smoking, although we asked for no smoking, eventually after 2 hours of sitting in reception with a bathrobe Manager appeared and gave us a suite overlooking the pool, kept telling us this was 3 upgrades but to be honest the suite also had some faults, and after what we had paid in the first place was what we would have expected for an Orient Express.
Pool was good, food was good at the pool and in the Itaipu resteraunt worth paying for, although the Buffett resteraunt was overpriced for average quality.
Excellent location to walk the falls, but you still have to pay entry into the park on arrival and Taxi can only go as far as the Park Gates, you then have to go rest of the way on a minibus, don't waste money on an airport transfer as only a couple of minutes away and Taxi very cheap, we got stung for £80 for a £10 journey, and still had to pay park entry on top.

Room Tip: Double deluxe rooms look same as standard rooms just in a different part of the hotel and no rooms a...
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  • Stayed January 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Zavienna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CataratasManagement, Operations Manager at Belmond Hotel das Cataratas, responded to this review, 13 May 2014
Dear Guest,

Thank you very much for sharing your experience at the Belmond Hotel das Cataratas with us.

As hoteliers we strongly believe in our Guests Feedback, and your have been taken very seriously by our entire team and me.

The level of service provided during your stay, does truly not live up to what we expect to deliver to our guests.

I would like to have the opportunity to follow up on this personally with you. If you could kindly e-mail me directly at: stephan.ferreira@hoteldascataratas.com.

Looking forward to hearing from you.

Kindest Regards,

Stephan Hauser Ferreira
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,692 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (564)
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English first
Ipswich, Australia
Level Contributor
82 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 10 May 2014

We were collected at the edge of the Iguassu Park and taken to the hotel. An extremely relaxed atmosphere and great presentation impresses you as you arrive. It is at the Falls on the Brazil side. The reception staff were extremely helpful and took us to our room whilst showing us the complex.
The room was fantastic with great touches. As my wife tested the luxuriant bed she said what we came to feel- it would be incredible to stay longer here. The well appointed room was silghtly cramped with the KING bed, but really picking hairs. All the products were excellent and the restrauant was unbelieveable. It did not change from the extraordinary range and quality of foods at the buffet or the breakfast that had everything- Bubbles and all.

Room Tip: Rooms are centred around and close to everything, but if you want to be away from it all ask for a g...
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  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lawrence D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CataratasManagement, Operations Manager at Belmond Hotel das Cataratas, responded to this review, 13 May 2014
Dear Guest,

Thank you very much for your kind review on the Belmond Hotel das Cataratas.

We are all very pleased to hear that you did enjoy your stay and that our services did live up to your expectations.

We are looking forward to welcoming you back at the Belmond Hotel das Cataratas.

Kindest Regards,

Stephan Hauser Ferreira
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, Brazil
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 8 May 2014

The Hotel is fantastic. Right in front of the Iguaçu Waterfalls, great services, very comfortable accomodations, nice attendants, great breakfast, and a nice view. It is located in a very privileged area, and they have transfers at anytime you need. It's definitely the best hotel in that region.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Priscila D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CataratasManagement, Opeartions Manager at Belmond Hotel das Cataratas, responded to this review, 13 May 2014
Dear Guest,

Thank you very much for your kind review on the Belmond Hotel das Cataratas.

We are very pleased to hear that you did enjoy the time spent with us.

Our entire team is looking forward to welcoming you back in the near future.

Kindest Regards,

Stephan Hauser Ferreira
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amman, Jordan
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 8 May 2014

An excellent 5* hotel in a great location close to the Falls. Very comfortable with very attentive and friendly staff who make you feel very welcome - like a member of the family. Facilities first class with excellent restaurants, pool etc. Highly recommended - a great place to relax and re-charge the batteries.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank James D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CataratasManagement, Operations Manager at Belmond Hotel das Cataratas, responded to this review, 13 May 2014
Dear Guest,

Thank you very much for sharing your experience at the Belmond Hotel das Cataratas with us and other TA readers.

Our entire team is very pleased to hear that you did enjoy our services and your stay with us.

We are looking forward to welcoming you back in the near future.

Kindest Regards,

Stephan Hauser Ferreira
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sevenoaks, United Kingdom
Level Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 8 May 2014

An excellent hotel but we needed a map to find our room, as did others. Unfortunately because my husband had double pneumonia, long walks were difficult and therefore the distance to our room was a major problem. We then had to go outside across the garden to get to the restaurant which again for him was a problem. However this is a 5 star hotel with delicious food, very helpful staff and a wonderful position overlooking the falls.

Room Tip: Get a map !
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  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
Helpful?
Thank Di B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CataratasManagement, Operations Manager at Belmond Hotel das Cataratas, responded to this review, 13 May 2014
Dear Guest,

Thank you very much for your review on the Belmond Hotel das Cataratas.

We are pleased to hear that you did enjoy your stay with us.

On a note, we are currently developing a property Map to be handed out to our guests during check-in, so that walking trough the property is a bit easier.

We are all looking forward to welcoming you back at the Belmond Hotel das Cataratas in the near future.

Kindest Regards,

Stephan Hauser Ferreira
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
65 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 6 May 2014

prefect location just inside the cataratas park ( it is so possible to walk around the park out of the opening time alone in the nature....), top accomodation and complerte services
just a negative mention for the two restaurants which are not at the same level of the rest and are also a little too espensive

Room Tip: 1.compulsory to get a room with cataratas view............ 2.try a walk in the park early in the mo...
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  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank umba1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CataratasManagement, Operations Manager at Belmond Hotel das Cataratas, responded to this review, 13 May 2014
Dear Guest,

Thank you very much for your kind review on the Belmond Hotel das Cataratas.

It is great to hear that you did enjoy your stay with us and that you took advantage ot the hotel's unique locations.

We are all looking forward to welcoming you back at the Belmond Hotel das Cataratas.

Kindest Regards,

Stephan Hauser Ferreira
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 4 May 2014

We had a fantastic tour the Argentine side of the falls with our guide Franciso, who works with Iguassu Experiences, located in the lobby of the hotel. He picked us up at the airport on the Argentine side, gave us a four hour tour and drove us to the hotel on the Brazilian side. He handled all the visa issues and we never even had to get out of the car. I would highly recommend this organization. And the hotel was a wonderful stay after a very hot and exhausting day.

  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank dwhitelj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CataratasManagement, Operations Manager at Belmond Hotel das Cataratas, responded to this review, 13 May 2014
Dear Guest,

Thank you very much for your kind review on the Belmond Hotel das Cataratas.

I am very pleased to hear that you did enjoy the time spent with us and the services which we provide.

I have personally forwarded you review to Franciso, he sends a "big Thank you" for the compliments you have made.

We are looking forward to welcoming you in the near future.

Kindest Regards,

Stephan Hauser Ferreira
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Belmond Hotel das Cataratas

Property: Belmond Hotel das Cataratas
Address: Rodovia Br 469 Km 32 | Iguacu National Park, Foz do Iguacu, State of Parana 85855-750, Brazil
Phone Number:
Region: Brazil > State of Parana > Foz do Iguacu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Foz do Iguacu
#1 Family Hotel in Foz do Iguacu
#1 Luxury Hotel in Foz do Iguacu
#1 Top resorts Hotel in Foz do Iguacu
#1 Spa Hotel in Foz do Iguacu
#5 Business Hotel in Foz do Iguacu
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Belmond Hotel das Cataratas 5*
Number of rooms: 193
Official Description (provided by the hotel):
Facing the spectacular Iguacu Falls in Iguacu National Park, the 5-star Belmond Hotel das Cataratas provides free Wi-Fi internet access. Guests can enjoy a cocktail by the swimming pool or play a game of tennis on the provided court. The falls can be experienced by speed boat, rafting or by a helicopter flyover. For excitement and adventure, guests can enjoy abseiling, rock climbing and canopy walks. Walking tours allow for the surrounding lush rain forest to be explored. Belmond Hotel das Cataratas offers traditional Portuguese styled rooms with a flat screen TV, dark wood furniture and warm natural tones. Some rooms provide a balcony and seating area. The two restaurants on-site provide views of the falls and of the hotel's pool. They serve a selection of international and local Brazilian cuisine. In the evening live music can be enjoyed in the downstairs bar. The Iguacu Falls lie between the Brazilian state of Parana and Argentina. The Brazilian side offers postcard panoramic views, while the Argentinian side provides varied, up-close views. The hotel is located in a privileged position, alongside the Iguassu Falls. It is in fact the only hotel situated in the Iguassu National Park. Because of its prime location, the Belmond Hotel das Cataratas offers its guests a unique experience - taking walks along the trails by the falls which may be done at any time during the day, with the added advantage that from 7 a.M to 9 a.M, the trails are for guests of the hotel exclusively. ... more   less 
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Also Known As:
Das Cataratas Hotel
Tropical Das Cataratas
Hotel Das Cataratas
Hotel Tropical Das Cataratas
Belmond Hotel Das Cataratas Foz Do Iguacu, Brazil - Parana

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