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“It's average . . .” 3 of 5 bubbles
Review of Bourbon Cataratas Convention & Spa Resort

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Bourbon Cataratas Convention & Spa Resort
Ranked #5 of 78 Hotels in Foz do Iguacu
Certificate of Excellence
GreenLeadersBronze level
Lake Wales, Florida
Level Contributor
64 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“It's average . . .”
3 of 5 bubbles Reviewed 23 July 2014

The walls could use some sound proofing. Property is somewhat dated. The breakfast was good. If one is visiting the falls, remember that it is the Falls that matter. This hotel is okay and the staff was helpful.

Room Tip: Ask for a room with a view.
See more room tips
  • Stayed October 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Buckeyesandi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RedeBourbon, Gerente at Bourbon Cataratas Convention & Spa Resort, responded to this review, 27 January 2015
Dear Sir,

Thank you for sharing your opinion with us. It’s very rewarding to know that our employees were helpful.

In terms of sound proofing the environments, we have forwarded your considerations to the department in charge and will work on improvements.

We hope to see you again soon.

Thank you for your visit.

Best Regards,
Osvaldo Neto
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,143 reviews from our community

Traveller rating
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    671
    147
    31
    8
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1,165
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479
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Beaumont, Texas
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 1 July 2014

Unlike some of the reviews of this hotel my wife and I were quite impressed with the hotel. No problems at all with the room or food. Service was excellent and everything we saw was spotless.

If you plan to go be sure to walk around the grounds and see the small zoo like area in the back.

A very good place to stay when visiting Iguassu Falls.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Leslie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RedeBourbon, Gerente at Bourbon Cataratas Convention & Spa Resort, responded to this review, 27 January 2015
Dear Sir,

We are glad to know that the services and infrastructure were to your liking. We thank you for your rating of the Bourbon Cataratas resort.

Please know that it is our pleasure to service you.
Come back soon!

Best Regards
Osvaldo Neto
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 26 June 2014

We stayed here for three nights en route from South Africa to Galapagos. We were slightly disappointed with our room.........expecting five star standards which did not materialise. The room was 'old' and basic tea and coffee making facilities were not available. We reserved and paid for a superior garden view room and I am not entirely convinced that we got what we paid for. The breakfast buffet was excellent. The first night we enjoyed a lovely meal at their Trattoria di Carinola...................sadly the following two nights this facility was not available to guests because it was reserved for a private function.

Room Tip: We were definitely accommodated in an older part of the Hotel.............I am sure there are more m...
See more room tips
  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Graham R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RedeBourbon, Gerente at Bourbon Cataratas Convention & Spa Resort, responded to this review, 27 January 2015
Dear Mr. Graham,

It’s great to know that you were pleased with the quality of the meals.

We thank you for your rating of Bourbon Cataratas.

Regarding the concerns you raised about the room and facilities, we have forwarded your considerations to the department in charge and will work on improvements immediately.

Come back soon!

Best Regards,
Osvaldo Neto
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bowral, Australia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 12 May 2014

The walls were so thin that I could here the people in the next room cleaning their teeth , thin towels slow service rules like the consumption of foods and beverage purchased outside hotel not allowed , no iron or tea & coffee in the rooms they made you pay for everything , very thin sheets no flannels think twice on this one .

Room Tip: I asked for a nice room with view and they gave us one over looking car park I went back and said no...
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  • Stayed May 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Linda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
76 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 bubbles Reviewed 4 May 2014

The hotel is very well maintained, despite being old. Rooms are very spacious and clean and the breakfast and dinner buffets (included in most of the packages) have a lot of options for all tastes. The hotel offers a lot of entertainment choices for the guests, from humor shows to a soccer field. WiFi is free and the connection is good throughout the facility. Staff is very friendly and well trained, making you feel welcome at all times. The only downside is the noise. We got a room on the second floor of the main building, with a garden view (aka parking lot view) and could hear everything from the rooms next door and also from outside (which is a problem, given that all tours meet there early in the morning). If I stayed there again, I would pay the extra to stay in the new tower.

Room Tip: High floor in the new tower
See more room tips
  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Carolina-SP-Brazil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Conwy, United Kingdom
Level Contributor
133 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
2 of 5 bubbles Reviewed 4 May 2014 via mobile

A large hotel with apparently good facilities but has sadly in my view lost its way. Reception was offhand on arrival and despite a request because of a foot op for a room close to reception/restaurants we were sent on a trek to possibly the remotest room in the hotel. After objecting we were allocated a room in the older part of the hotel (apparently downgraded) which was dark,cramped and overlooked a roof! (beware superior garden view!). The toilet flooded on our last day and despite reporting it nothing was done! Not even an apology and thanks for the report.

The hotel clearly specialises in catering for families and children. We were greeted by Brazilian Disneyesque characters on our way into breakfast. Breakfast served in a cafe area which was cramped for the numbers using it was a bit of a bear garden. Children everywhere, people pushing around the adequate buffet does not add up to a peaceful start to the day. Children processed around the hotel(at times 40-50 of them) through the lounges following Pied Pipers doing actions! The children seemed to thoroughly enjoy it but it doesn't add up to a tranquil environment.

Service in the Trattoria was appalling on our 2nd night.25 minutes to have our order taken. 45 mins to be served with a Minestrone soup and a pizza after a complaint to the manager. Others who arrived after us had eaten and gone by the time we got our food. We then ordered an ice cream which was delivered but not the ice cream we ordered! This was then given to us as a complimentary reward for the experience!

A large convention was arriving as we left so late check out was refused. The very real sense given to us was that we were a number rather than guests, we didn't really matter because the hotel is busy so everything is ok. And of course we were older and didn't have children. I don't usually mark as critically or write about hotels in this tone but this hotel leaves a great deal to be desired.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank Stephen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RedeBourbon, Gerente at Bourbon Cataratas Convention & Spa Resort, responded to this review, 27 January 2015
Dear Mr. Stephen,

Thank you for your rating of Bourbon Cataratas.

With regard to the topics you mentioned, they have all been reviewed and the staff has been advised so as to ensure that these issues do not happen again.

It’s a pleasure to service you. You’re always welcome to stay with us.

Best Regards,
Osvaldo Neto
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tehran, Iran
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 19 April 2014

i stayed there for 4 nights, they offered us welcoming drink which was nice. the room was good, but it didn't have tissue paper and slipper. The towels weren't clean enough, I mean they weren't so bright and white color, they have to be changed. I expected one bottle of water as complimentary which wasn't there because there weren't close supermarket around. the bell boys were fast and nice. receptions was always there to help. pools area were nice and clean. the garden behind the pools was very nice and clean and good place for walking. the Breakfast area was very small specially when there are groups. the breakfast variety was not good. really expected to have more tropical fruits , fresh juices, warm foods. that was like 3 or 4 stars hotel breakfast.

  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Sanaz M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bourbon Cataratas Convention & Spa Resort

Property: Bourbon Cataratas Convention & Spa Resort
Address: Avenida das Cataratas Km 2,5 | Vila Carimã, Foz do Iguacu, State of Parana 85853-000, Brazil
Region: Brazil > State of Parana > Foz do Iguacu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Foz do Iguacu
#2 Top resorts Hotel in Foz do Iguacu
#2 Business Hotel in Foz do Iguacu
#2 Luxury Hotel in Foz do Iguacu
#3 Family Hotel in Foz do Iguacu
#3 Green Hotel in Foz do Iguacu
#10 Romantic Hotel in Foz do Iguacu
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Bourbon Cataratas Convention & Spa Resort 4*
Number of rooms: 311
Reservation Options:
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Also Known As:
Bourbon Cataratas Hotel Foz Do Iguacu
Bourbon Cataratas Convention Hotel
Hotel Bourbon Cataratas Convention
Bourbon Cataratas Convention & Spa Resort Foz Do Iguacu, Brazil - Parana

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