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“A Disappointing Relic of a Hotel with Inflexible Front Desk Staff”

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Panorama Acquamania Family Hotel
Ranked #43 of 78 Hotels in Foz do Iguacu
Brisbane, Australia
Level Contributor
167 reviews
151 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
“A Disappointing Relic of a Hotel with Inflexible Front Desk Staff”
2 of 5 bubbles Reviewed 1 August 2013

I booked a group of 22 people into this hotel for two nights during a visit to the Falls. The rooms are spacious but tired and look like something out of a Brady Bunch episode. The morning showers were luke warm and the room safes were straight out of the ark, impossible to use and required coin operation!. The pool area is nice but we didn't get any use because our visit was during the winter months. The buffet dinner and breakfast was good with helpful staff and good variety.

Our major disappointment was with the inflexible, rude front desk staff who did everything they could to be unhelpful. We were on an early morning flight back Sao Paulo and with a Santiago connection. We needed to get away by 4.30am. So it was logical that we tried to settle our room bills the night before. We were told this was impossible because they had to check the minibars. When were then planning to do that? Sometime between midnight and 3am presumably. The guy behind the desk was impossible and consequently we were all forced to get up by 3.00am to line up and individually pay the bills. Their system is excriciating slow and inefficient. I would never stay at this hotel again.

Room Tip: Can't recommend the hotel so can't recommend the rooms.
See more room tips
  • Stayed July 2013, travelled with friends
    • Value
    • Location
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Helpful?
1 Thank MarkLaurence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Panorama e, Gerente geral at Panorama Acquamania Family Hotel, responded to this review, 12 August 2013
Dear Sir Mark!

I would like to apologize for the inconvenience during your check out. And at the same time I would like to thank you for pointing it out, thus giving us the chance to better our check out procedures.
Allow me to also inform you that we are constantly striving to better our hotel infrastructure and customer service. And it is according to our customers feedback that we prioritize our remodeling and staff training strategies.
I am happy to hear that you enjoyed our buffets and I hope that the failure to better attend your group at check out did not spoil your experience in Foz do Iguaçu.

Kind regards,

Simone Villanueva
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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952 reviews from our community

Traveller rating
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    257
    64
    37
See reviews for
486
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Vilnius, Lithuania
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 13 February 2013

It is really big hotel with many rooms, but still they have good service and nice spacious rooms with king size double beds. Inside their yard 2 pools , big one and for kids. Selection of breakfast is good. And would call it rather family hotel. Most of the staff do not speak english.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Renata_Reception
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Panorama e, Gerente at Panorama Acquamania Family Hotel, responded to this review, 20 February 2013
Hello!

We are happy to have time to do your assessment of our hotel.

We are conducting training classes to staff s of English, to better serve them.

We await a return soon.

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Copenhagen, Denmark
Level Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed 22 January 2013

Located inbetween the world famous Iguacu falls and the city center of Iguacu. A great stop to enjoy the borders of Argentina, Paraguay and Brazil. Staff are good, but can be trained to be more friendly. Food was ok but not many selections. The rooms are a bit over priced for the ambience you get.

  • Stayed January 2013, travelled with family
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Helpful?
Thank VarunRam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Panorama e, Gerente at Panorama Acquamania Family Hotel, responded to this review, 23 January 2013
Hello Varumram!

We are happy to have time to do your assessment of our hotel.
We await a return soon.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halle, Belgium
2 reviews
3 of 5 bubbles Reviewed 4 November 2012

We only stayed for 2 days at Foz, and were pretty pleased with this hotel.
It has a good location (short to the falls, airport, not too far away from the city).

Staff was very friendly, rooms were big enough and clean.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bart_B_Belgium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Panorama e, Gerente at Panorama Acquamania Family Hotel, responded to this review, 12 November 2012
Hello!

We are happy to have time to do your assessment of our hotel.
We await a return soon.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bellville, Texas
1 review
4 of 5 bubbles Reviewed 8 October 2012

Overall, we had a wonderful stay. Everyone was extremely friendly, excellent staff. Rooms were very clean, but very basic. I understand that they are in the process of updating the bathrooms. The restaurant was very good, and very reasonably priced. The buffet dinner was very good, and the desserts were outstanding! The bar area was very comfortable and clean.
This hotel is located very close to the airport, bird park, and the national park and waterfalls, and taxis were cheap and readily available...very convenient!
The grounds and pool areas were beautiful and very well maintained...lovely! We were even greeted each morning with the sweet melody of the bird!
We would definitely stay here again...it was a real treat to meet the owner of the hotel, and I hope to have the opportunity again in the future!

  • Stayed September 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank jennifer b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Panorama e, Gerente at Panorama Acquamania Family Hotel, responded to this review, 8 October 2012
Hello!

We are happy to have time to do your assessment of our hotel.
We await a return soon.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nelson Bay
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 12 July 2012

The location of the hotel is very handy to the tourist attractions and airport. The staff are friendly and the grounds, pool and meals are good. The rooms are okay but could be improved greatly and quickly by updating the bathrooms. The bathroom decor must be 1970s and unfortunately this detracts from an otherwise very good hotel.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank GrubberNelsonBay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Panorama e, Gerente at Panorama Acquamania Family Hotel, responded to this review, 24 July 2012
Google Translation
Agradecemos a sua avaliação!

Informo que estamos passando por melhorias na parte de infraestrutura do Hotel, estamos renovando os banheiros e os moveis dos apartamentos aos poucos.

Lamentamos profundamente seu incômodo, e esperamos atende-los novamente em outra oportunidade.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Panorama Acquamania Family Hotel

Property: Panorama Acquamania Family Hotel
Address: Avenida das Cataratas Km 12 | Tamanduã, Foz do Iguacu, State of Parana 85853-000, Brazil
Region: Brazil > State of Parana > Foz do Iguacu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#8 Top resorts Hotel in Foz do Iguacu
Price Range (Based on Average Rates): £
Hotel Class:3 star — Panorama Acquamania Family Hotel 3*
Number of rooms: 150
Official Description (provided by the hotel):
Relax and gather your whole family in our play rooms, take a dip in the pool, take full advantage of all leisure options! Kids can enjoy various activities in our playrooms or handcraft workshops, all offered by our recreational team. Allow yourself the enchantment of immersion into nature, throughout our 130 000 square meters of tropical gardens and Atlantic forests! Furthermore, we are the only establishment in Foz do Iguaçu that counts with a huge water park right beside our hotel: Acquamania Waterpark. We are located only 10 km away from downtown Foz do Iguaçu, 5 minutes (6,5 km) from the Iguassu Falls Nacional Park, 30 km from the Argentinean side of the falls and 3 minutes (4km) from the Foz do Iguaçu International Airport! Embark on new adventures with us and create unforgettable memories along the way! ... more   less 
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Also Known As:
Hotel Panorama And Acquamania Resort
Hotel Panorama & Acquamania Foz Do Iguacu
Panorama Acquamania Family Hotel Foz Do Iguacu, Brazil - Parana

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