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“large hotel with impolite service. overprized” 1 of 5 bubbles
Review of Pontal De Ocapora

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Pontal De Ocapora
Ranked #10 of 24 Hotels in Porto de Galinhas
Certificate of Excellence
Rio De Janeiro, Brazil
Level Contributor
60 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“large hotel with impolite service. overprized”
1 of 5 bubbles Reviewed 17 April 2013

located app 3 km from the center. 3 tiny but busy noisy pools with animation. small beach with old and uncomfortable chairs. rooms are normal size and style/interior is outdated. tv poorly working. poor service. unfriendly 3 of 4 days no beachtowels available, breakfast with the feeling of a mensa. food quality is below average. feels like a spring break hotel.

  • Stayed March 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank FreqTravellerMunich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,352 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Rome
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 29 December 2012

Nice structure in well preserved tropical surrounding. We stayed in two bungalows overlooking the ocean which I highly recommend. Accommodation is nice but a bit rustic, especially the shower.
The position of the hotel is great, offers open ocean with waves but in 5 minutes walk the natural pools in high tide are gorgeous and lovely where simple but nice seafood is served on the beach by a very kind local couple.
Far enough from the over touristic Porto de Galinhas which can still be reached in reasonably priced taxis in few minutes or in a lovely 1 hour walk on the beach.
Downsides: we had two buffet dinners with poor service ( drinks arrived after dinner both times) and average food. Breakfast is sad apart from the nice tapioca. We particularly missed the great fruit quality and variety that Pernambuco offers.
Though the booking process went very well directly with the hotel, check out went very wrong.
The bill was confusingly detailed ( incredibly long for a 4 nights stay as we only had drinks apart from the prepayed half-board), the receptionist was clearly confused herself and wasn't able to give clarifications. We had to leave for the airport leaving open issues to be settled through e-mail. We were unfortunately overcharged ( I don't think with bad intentions) and in more than a week after our numerous e-mail and phone calls they didn't get back to us though they are clearly aware of our complain. Advices: I recommend this hotel for its great position and nice structure but allow yourself a long time before your check-out and don't leave any pending issues. Avoid buffet dinner.

Room Tip: Some rooms seem to be very far from the ocean, pool and bar. Ocean view bungalows were great.
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  • Stayed December 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Andrea015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vevey, Switzerland
Level Contributor
11 reviews
5 hotel reviews
4 of 5 bubbles Reviewed 28 October 2012

We spent about 10 days here with our 2 children (4 and 6 years old). The place is really nice located right on the beach front. Our room was very nice and could easily sleep all 4 of us comfortably. Although the place has 4 pools none of them actually allows for some decent swimming but that did not prevent our kids from jumping in them.
The food is of good quality and offers good varietz
It is a nice walk back (around 5km from the town of Porto de Galinhas( along the beach

The only real negative is that none of the staff was able to speak some english or spanish.

  • Stayed October 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank donnerjp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Recife
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 19 September 2012

The hotel is well located, specially if you want to relax. It's a little far from town. So, if you go to Pontal de Ocaporã you may want to stay in the hotel during the trip, just enjoying the gorgeous structure and the food, which has an excellent quality. The food is really good. Besides, there are activities, for children and for adults, that take all day long.

Room Tip: There are rooms close to the pools and the beach, which are nice because of the landscape, in the ot...
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  • Stayed September 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank baracho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
new york, new york
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 bubbles Reviewed 3 September 2012

Nice hotel, we would return although I would research other options first.
In short, it's a nice enough place for a homebase but it's not a first class resort if that's what you're looking for. It's a little old, a little rustic but has it's own charm.
We're a family of adults from NYC who travel alot.

- Really nice beach
- Hotel and rooms a little old but clean and just fine. We rented a bungalow on the beach and paid a premium for it. After being there we realized the place is so small that it wasn't necessary as we were always outside
- Jungle foliage everywhere, so nice
- Small pools if it matters
- No one speaks english if it matters
- Service is adequate but not high level
- No internet but computer available on upper loft in lobby
- Drinks and food fine but go into town, it's fun. Don't miss Beijupira restaurant
- Also don't miss a buggy tour, we did it bc we bumped into the driver while looking for a taxi into town. It turned out to be the highlight. Driver spent the entire day taking us to hidden spots, etc. Fabulous!

Room Tip: Beach is no more than a three minute walk from any point in the hotel. If you don't intend to b...
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  • Stayed August 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank margib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oslo
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 22 July 2012

We came here for a family holiday and had a nice time. The kids absolutely loved it! Nice pools and the staff that organised activities for the kids were great. Our kids also loved the evening shows! However, they don't speak much portuguese yet so it was difficult for them to join in the activities.

Location was also really good. Plus have to mention an amazing in-house photograper. He took some fantasic pictures of our kids playing on the beach.

I thought the hotel itself and the service was average. All the staff were nice enough, but the hotel seemed under-staffed and everyone was a bit stressed. We had to wait ages for food (and even drinks) at luchtime. I also thought the food was pretty poor, and to be honest this partly ruined the experience we had at the hotel. With 3 young children it was quite a big operation to travel into Porto de Galhinas for a meal, so we ended up eating at the hotel quite a lot even though we didn't like the food. The ala carte menu was in general a bit better than the evening buffet. The food was also really, really salty. But we think so about restaurant meals in Brazil in general, so shouldn't be too hard on the hotel for this one.

This is also not a great hotel to stay at if you don't speak any portuguese. We live in Rio at the moment and I have had lessons for a few months, so I know a little bit. But nevertheless, I didn't feel like the staff were trying that hard to understand. Intead some of them seemed to get a bit annoyed when I prononced words wrong and I was even laughed at a few times. This is a bit unusual, as everywhere else people have been extremely supportive and helpful when I've been trying to speak portuguese.

Bottom line is that I think the main problems we had with the place were due to cultural diffences (food, language) and that I maybe wouldn't reccomend it to the average english-speaking tourist.

  • Stayed July 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank sildre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rio de Janeiro, RJ
Level Contributor
84 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 23 April 2012

Its a nice hotel with beautiful grounds, 3 pools, a restaurant with buffet or a la carte options, great deck with plenty of wind if you want a a relaxing night observing the stars ;)
Large rooms, but the sheets are not the best, kinda old or just not bleached enough.
Large bathrooms with a nice shower heated with solar energy. Bathroom towels are great but the beach towels..awful =(
Drinks are nice, but you should go for coconut water all the time because its the best bang for its buck. IF you want a tip, go for the pineapple drink(with our without alcohol) that you can buy on the beach in a small cart ;) its around 10 reais but its delicious and pretty .
Room is cleaned every day and there is a safe box. if you need a hairdryer you need to ask the front desk, same with the hammock.

Room Tip: all ocean views rooms are noise
See more room tips
  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Débora M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pontal De Ocapora

Property: Pontal De Ocapora
Address: Sitio Costa Tropicana | Pontal Do Cupe, Porto de Galinhas, Ipojuca, State of Pernambuco, Brazil
Region: Brazil > State of Pernambuco > Ipojuca > Porto de Galinhas
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Porto de Galinhas
#4 Romantic Hotel in Porto de Galinhas
#8 On the Beach Hotel in Porto de Galinhas
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Pontal De Ocapora 3*
Number of rooms: 210
Reservation Options:
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Also Known As:
Pontal De Ocapora Hotel Porto De Galinhas
Pontal De Ocapora Porto Galinhas
Pontal De Ocapora Porto De Galinhas, Brazil

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