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“Lovely staff, cozy place, good service, romantic and joyful moments” 4 of 5 bubbles
Review of Serena Hotel Boutique Buzios

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Serena Hotel Boutique Buzios
Ranked #31 of 101 Hotels in Armacao dos Buzios
Certificate of Excellence
Rio de Janeiro, RJ
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Lovely staff, cozy place, good service, romantic and joyful moments”
4 of 5 bubbles Reviewed 22 June 2013

The hotel service and the attention was excellent... We have spent some romantic and joyful moments... I'd like to thank you all for your kindness and for overtake our expectations. See you again, for sure! Regards from us.

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rodrigo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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960 reviews from our community

Traveller rating
    601
    237
    57
    28
    37
See reviews for
303
513
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Wrightsville Beach, North Carolina
1 review
5 of 5 bubbles Reviewed 19 June 2013

We stayed here for a week in June and had a truly amazing time, the rooms were cleaned very well everyday, extensive breakfast buffet, WiFi, a lovely garden, Pool with bar service and a relax area.
we would definitely go back there again!!! :)

  • Stayed June 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Baltazar R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida City, Florida
1 review
5 of 5 bubbles Reviewed 5 June 2013

Very affordable, beautiful apartments and the friendly staff that will ensure a great stay,
the beds are nice, fresh and clean !!
They are also offer advice for exploring the beaches and surroundings . Among the most popular beaches are Ferradura, Tartaruga, Joao Fernandes, Ferradurinha, ossos, Manguinhos, Brava and Geriba popular for surfing.
The best time to enjoy Búzios is off-season, specially from March to June.
Highly recommended.

  • Stayed May 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Floppy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level Contributor
160 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 bubbles Reviewed 27 May 2013

Me and my wife travelled to buzios for the first time and were not disappointed by the hotel. The rooms are ordinary and not fancy but the overlook of the resort is nice. They have a decent breakfast and the resort is within walking distance from the beach. The reception staff is helpful and the resort is easy to reach via road from Rio. Although there are many other options in the town but this is a good calm hotel.

  • Stayed December 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ShantanuRaizada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ohiopyle, Pennsylvania
1 review
4 of 5 bubbles Reviewed 21 May 2013

All i wanted was peace,calm mind and relaxation. the room was large, nicely decorated, the bed was soooo soft and comfy, spacious bathroom and jacuzzi bath.
Excellent food quality and good food service with impeccable service by demonstrating warmth and graciousness: a large choice of bread, croissants, Coffee and cakes, fresh juice, seasonal sliced fruit.
Thank you so much for everything!

Stayed May 2013, travelled with family
Helpful?
Thank Barby L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 May 2013

A hotel with a very homely environment, tasty breakfast and ... very tasty and well priced.
The hotel is nice for a family holiday and we definitely enjoyed our time.
The location in Buzios is excellent, next to Geriba beach.
Good hotel !!!!!

  • Stayed May 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Geraldine N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Makati, Rizal, Philippines
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 14 May 2013

I have stayed in a lot of 5-star hotels and hostels all over the world and this is the WORST PLACE I HAVE STAYED IN MY LIFE.

We saw this hotel via tripadvisor and it seemed perfect. The reviews were all good so we booked a loft with this hotel. We chose this hotel because we wanted a 5-star service. However, the service we got was the worst service accommodation I have encountered in my life. My mistake was I did not read the reviews written by foreigners who rated this hotel "TERRIBLE" and I am telling you that all their comments were so true!! I wished I read them before I booked this hotel. That was my biggest mistake.


These are the reasons why this hotel misrepresented itself as a 5-star hotel:

a. Water was overflowing from the bathroom down to the living room and the bed. Receptionist described it as normal and changing rooms would not make a difference due to the architectural design of the hotel. The receptionist was never apologetic!

b. There were bees in the breakfast buffet. I asked whether it was normal and the waiter said it was normal. I also saw some insects in the buffet food. Really disgusting!!

c. I asked the housekeeping to clean the room. I went out to eat and when I came back, their standard of "clean" is still dirty.

d. We wanted to cancel the second night. The receptionist said she will look into it and come back to us. She never went back to us.

e. We asked for the manager and we were told that the manager will be there in 5 minutes. After 15 minutes, we were told that the manager was on a meeting. After a few minutes, we were told that the manager was unavailable.

f. During our stay, we asked for the assistance of the receptionist on when the shuttle will come. The receptionist told us to wait. We saw guests coming out of the hotel and we followed them. We then discovered that the shuttle was about to leave. The receptionist never told us that the shuttle was already outside considering that we were sitting in front of him. Worst hotel I have stayed in my life.

The hotel was also misleading. Free shuttle services are offered at night only.

g. Hotel claimed that there was wifi in the room but wifi was not working in the room. You need to go out of the room to get wifi. TV only had 5 channels, with 1 English Channel that had blurred TV reception.

h. Receptionists were very rude and unprofessional. They were screaming at us in Portuguese considering that we do not understand Portuguese!! We never got our refund for our second day despite cancelling the second night due to their "hotel policy" but at this point in time, we are just happy to get out of this hell.

i. The location of this hotel is very remote and far from the beach and you will have to spend a lot of money to take cabs to get to the center.

j. Place was average.


TERRIBLE!! DO NOT STAY IN THIS HOTEL.
--

  • Stayed May 2013, travelled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
7 Thank Cyren S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ventas, Diretor de vendas at Serena Hotel Boutique Buzios, responded to this review, 21 May 2013
We do only reply to these comments here posted to let our Tripadvisor followers know about the uncomfortable and sad situation we had to live during the time the people who posted these comments stayed at our Serena Boutique Resort, in Buzios.

Mrs. Charmi and her companion arrived at Serena Boutique Resort on a rainy day, on May 6th, 2013. They were always assisted by our staff in a cordially and profesionally manner, as per the standards that rule our hotel group.

Before completing their check in process, knowing about our services and facilities and going to their room, Mrs. Charmi and her companion asked for an early check out without penalty fees. We explained the guests that, according to Booking.com's and our cancellation policies -which is important to mention that had been accepted by the guests at the time of booking- we could not modify their booking without charging penalty fees.

May 7th, 2013 was also a rainy and cloudy day. Therefore, Mrs. Charmi and her companion insisted on having their booking modified with no penalties chaged. As they did not get the answer they were looking for, they started an argument, shouting at and insulting our staff as well as making xenophobic comments.

As our main objective was to ensure that the other guests that were at Serena at the same time Mrs. Charmi and her companion were there, we decided to invite Mrs. Charmi to leave Serena. Immediately after, the guests went to their room, opened the taps and the shower taps, closed the drains and flooded the entire loft to take pictures in order to make a fake complaint.

Serena Boutique Resort decided not to charge Mrs. Charmi and her companion for the damages caused to our building in order not to cause another quarrel with the guests.

As previously mentioned, our staff cordially assisted Mr. Charmi and her companion during the stay, professionally handling the situation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Serena Hotel Boutique Buzios

Property: Serena Hotel Boutique Buzios
Address: Rua Campo de Pouso 1630, Armacao dos Buzios, State of Rio de Janeiro 28950-000, Brazil (Formerly Serena Buzios)
Region: Brazil > State of Rio de Janeiro > Armacao dos Buzios
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#3 Top resorts Hotel in Armacao dos Buzios
#9 Luxury Hotel in Armacao dos Buzios
#10 Spa Hotel in Armacao dos Buzios
#27 Family Hotel in Armacao dos Buzios
#39 Romantic Hotel in Armacao dos Buzios
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Serena Hotel Boutique Buzios 4*
Number of rooms: 37
Official Description (provided by the hotel):
Serena Hotel Boutique Buzios is located just 100 meters from the Geriba beach, being the only resort with an easy beach-level access, providing an easier access to the elderly and younger children. Surrounded by 6,000 square meters of lush tropical gardens, the hotel also features a deck and lit outdoor pool, and a 24 hour bar service. Furthermore, recreational areas, and children's play area supervised by trained staff With complimentary WI-FI throughout the resort, our rooms range up to 70 m2 with king-sized beds, cable TV, Mini bar and a safe deposit box. Most rooms offer a beautiful private garden with a Jacuzzi. Our buffet breakfast stays open till 11 am with hot dishes prepared by our very own on site chefs. Our gourmet restaurant offers a wide range of international and local cuisine with a top notch bar service. Serena also offers a weekly program of live music shows. In addition, our service is also available at the beach providing beach chairs, umbrellas, tables and chairs. The hotel has a stylish modern design, but respects the colonial materials and architecture of the local region. Serena offers free hourly shuttle services to downtown Buzios during the afternoon and night as well as other local beaches. Our guests are also encourages to take water sports lessons. ... more   less 
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Also Known As:
Serena Buzios Hotel Buzios
Serena Hotel Buzios
Serena Hotel Boutique Buzios Armacao Dos Buzios, Brazil

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