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“No value for money at all! Not european, neather to south-american standards!”

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Serena Hotel Boutique Buzios
Ranked #29 of 104 Hotels in Armacao dos Buzios
Certificate of Excellence
belgium
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“No value for money at all! Not european, neather to south-american standards!”
Reviewed 13 January 2010

To give an idea of the context: we are a couple a made a trip from santiago de chili to rio, passing threw north chili, salta region argentina, cordoba, buenos aires, rio and finally buzios. last spot on the trip, had a month of experience in all kind of hotels, never had a compaint, except here: which ones? taking into account that the rooms cost about 300dollar/night: smell of urine at reception, smell of moist and sewer, dishwasher does not work so having breakfast from wet and dirty plates, the napkins you eat off are woven vinyl, the kind you cant clean if dirty, disgusting to get this in front of you. no beds, only mattresses on the floor, i like design and i think you can do this, but buy decent mattresses and not the cheapest ones on the market. sheets on the mattress: too small: one move and you are with you face on the mattres (they don't even put an extra cover, waking up on a bare mattres: again; disgusting. arrogant waitress in the restaurant.. Small card in the resto but quarter of it was "not available"; (we went in high season and in the weekend) Airco in the room makes the noise of a truck driving threw the room all night. I could go on and on and on, but for 300dollar I have never stayed in such a dirty and poor hotel. Only thing i appreciated was the way my complaint was handeled. We got another room, fruit plate, 2 mattresses (still on the floor). As europeans we have high standards for 300dollar hotels, but even after travelling in very basic hotels (30 to 40 dollar but always clean)!

Stayed January 2010, travelled as a couple
Helpful?
1 Thank belgio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ventas, Director Comercial at Serena Hotel Boutique Buzios, responded to this review, 1 October 2010
Serena Buzios Resort is unique in its category. We have activities throughout the year for both adults and children. That is why, the trade policy is based on the BAR fee (best available rate), it is subject to availability, to the offer and demand of the period requested, to the amount of nights, among many other factors that make this hotel be published as the best existing rate at the time of the reservation.
The furniture of Serena Buzios Resort is specially chosen by our architects in order to maintain the style that characterizes Buzios city.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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980 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
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  • French first
  • German first
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English first
São Paulo
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 January 2010

There are better hotels in Buzios, for lower prices. Easy to find people complaining at the reception. We were five couples staying for new years, and we all had problems. Room is not so clean and it is impossible to sleep after sunrise (because of the light). Music is loud all the time, also during the night. There were no extra keys and if the guests lose their keys... you will have to wait until the other day! Staff is not trained and you cannot trust on their instructions. Depending on the day, there is no room service, specially after 8pm. There are no parking lots for all the cars and we had to leave our car on the street.

  • Stayed January 2010, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeonorCordovil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 December 2009

An attempt at a boutique hotel has the makings of something which couldve been good, but service from staff was it's biggest downfall. Lots of young and trendy looking staff but inexperienced and generally unhelpful. Only one staff member showed genuinely good customer service.

Issues - computer/internet was down, bathroom windfows had holes that let in mosquitoes, the bed was basically a mattress on the floor, food at the restaurant was underwhelming....

  • Stayed December 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Funkybunch77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newyork
Level 1 Contributor
2 reviews
Reviewed 30 November 2009

I was pleasantly surprised at the quality of the hotel. The staff was very friendly. The hotel is a few blocks from one of the beaches and the hotel provides a shuttle to the downtown area at night . The downtown was very lively even on a tuesday evening. Great Argentine steak at awesome prices

  • Stayed November 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chelsea10011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 25 November 2009

was the best hotel we had in brazil....
perfect rooms, perfect service. we had a good deal becouse of the low season, but would be worthed even to pay the double price.
we enjoyed free surfing courses, masage, service to downtown.

Stayed November 2009, travelled as a couple
Helpful?
Thank NurayB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coimbra, Portugal
Level 6 Contributor
435 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
Reviewed 9 December 2008

I was looking for a small and nice resort in Gériba beach and found the Serena Resort. Pictures looked good, price was according to my budget.
Excelent choice. Great service, nice rooms, quiet area, good location.

  • Liked — The service and the design of the rooms.
  • Disliked — Jacuzzi in the room was very small
  • Stayed December 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank FlyingTuga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Serena Hotel Boutique Buzios

Property: Serena Hotel Boutique Buzios
Address: Rua Campo de Pouso 1630, Armacao dos Buzios, State of Rio de Janeiro 28950-000, Brazil (Formerly Serena Buzios)
Region: Brazil > State of Rio de Janeiro > Armacao dos Buzios
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#4 Top resorts Hotel in Armacao dos Buzios
#9 Luxury Hotel in Armacao dos Buzios
#10 Spa Hotel in Armacao dos Buzios
#25 Family Hotel in Armacao dos Buzios
#37 Romantic Hotel in Armacao dos Buzios
Price Range (Based on Average Rates): £
Hotel Class:4 star — Serena Hotel Boutique Buzios 4*
Number of rooms: 37
Official Description (provided by the hotel):
Serena Hotel Boutique Buzios is located just 100 meters from the Geriba beach, being the only resort with an easy beach-level access, providing an easier access to the elderly and younger children. Surrounded by 6,000 square meters of lush tropical gardens, the hotel also features a deck and lit outdoor pool, and a 24 hour bar service. Furthermore, recreational areas, and children's play area supervised by trained staff With complimentary WI-FI throughout the resort, our rooms range up to 70 m2 with king-sized beds, cable TV, Mini bar and a safe deposit box. Most rooms offer a beautiful private garden with a Jacuzzi. Our buffet breakfast stays open till 11 am with hot dishes prepared by our very own on site chefs. Our gourmet restaurant offers a wide range of international and local cuisine with a top notch bar service. Serena also offers a weekly program of live music shows. In addition, our service is also available at the beach providing beach chairs, umbrellas, tables and chairs. The hotel has a stylish modern design, but respects the colonial materials and architecture of the local region. Serena offers free hourly shuttle services to downtown Buzios during the afternoon and night as well as other local beaches. Our guests are also encourages to take water sports lessons. ... more   less 
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Also Known As:
Serena Buzios Hotel Buzios
Serena Hotel Buzios
Serena Hotel Boutique Buzios Armacao Dos Buzios, Brazil

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