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Pousada dos Buzios
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Reviews (195)
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Reviewed 26 February 2013

This was a bad experience from the arrival. We arrived after long hours of a trip, ready to check in and start enjoying the vacation, beaches etc., the guy who was at the reception, first claimed that he don't have any reservation s(try hand gestures as he speaks no English) and walk to their sister property with our luggage. As we refused, he suddenly found the room, gave our keys without much explanation as to what was going on.

He changed shifts with another guy who wasn't also able to speak the language but also treated us as if he is doing us a favor to stay. Mean body language, no eye contact, constant agree face. Any questions were responded by a hand gesture that looked to mean 'go away and talk to someone at sister property'. There were young couple who loved listening to music loud right next door to us at midnight and when we inquired, there response was some facial gesture suggesting that we should accept it and go to bed.

We had a chance to go to Byblos and talked in length to this another great guy who spoke perfect English and was very accommodating.

At the end of he day, this is an owner's issue. If they can't staff with people who speak some language, don't sell your hotel to English speaking people or put a warning. Again, we strongly recommend English speakers to look for another location if they plan a Buzios vacation.
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  • Stayed: February 2013, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Thank Gs8502
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 days ago via mobile
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Stayed: May 2018, travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile
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Stayed: April 2018, travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago
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  • Stayed: April 2018, travelled with family
    • Value
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThomasBuzios, Gerente de relações com clientes at Pousada dos Buzios, responded to this reviewResponded 3 weeks ago
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Reviewed 10 April 2018 via mobile
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Stayed: April 2018, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThomasBuzios, Gerente de relações com clientes at Pousada dos Buzios, responded to this reviewResponded 17 April 2018
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