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“What a bad experience”

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Atlantico Buzios Hotel
Ranked #32 of 100 Hotels in Armacao dos Buzios
New York City, New York
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“What a bad experience”
1 of 5 bubbles Reviewed 26 December 2013

Don't go there. I was there the year before and it was good enough. This year, the quality really deteriorated. And I payed a big price for this low quality. I arrived. The room didn't have towels. The windows were not working (they were actually open in lobby level). It took almost 1h30 to have this fixed. Next day, there were no new towels again. A day there was no water for the entire morning and I was there working in a conference. Finally, the cleaning lady was not doing her job...and there was a day that the room was only cleaned in the late afternoon after having asked them to have this done three times. The gym was in really bad condition. Nothing seem to work very week and even the two treadmills were not working at all. I stayed there for an entire week and in the weekend there was a big party happening there with no consideration for all the people staying in the hotel. They actually don't care. What can I say...from a dream to a nightmare! Don't hesitate...choose something else.

Room Tip: Don't choose a room here. Don't make that mistake.
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  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jose11111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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887 reviews from our community

Traveller rating
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    74
    43
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
San Francisco, California
Level Contributor
57 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 bubbles Reviewed 20 October 2013

I stayed here for 4 nights for a conference. With a notable exception, a lady at reception, in general unfriendly disinterested staff, who does not really care about comfort of guests. The first room that I was given had no WiFi, only cable access to the Internet. After complaining at the reception, I got a room on a floor above the reception. Cable service worked enough well that I could menage emails; WiFi was annoyingly slow and it was useless even though the room was supposed to be at a hot spot for it. And the hotel prides itself being a convention centre!?

R$280 for 3 meals per day is too much. For the same money, one can eat better in many of restaurants nearby.

One of days a cleaning lady collected dirty towels and forgot to leave clean ones. It took me two trips to reception and talking with a higher manager to receive clean towels 40 minutes later.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank darkknightsf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Porvoo
Level Contributor
43 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed 5 September 2013

Check-in was troublefree and relatively fast. Rooms are pretty basic but good size and some of them (2nd floor seaside) offer an outstanding view to the sea. Bed was comfortable. WiFi is expensive and slow.
Breakfast was great, coffee service fine, too. Conference facility - small rooms quite boring.
Swimming pool is very large but the plastic chairs in the pool area somehow do not fit the scene.
There is a nice gym with good quality equipment.
Check-out experience was ok - no surprises.
Service in general without much of a smile.
Buzios centre and the surroundings are fabulous. Not surprised why Brigitte Bardot fell in love with the place a few decades ago.

Room Tip: Seaside - upper floor.
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank globetrottingfin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Woodlands, Texas
Level Contributor
121 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed 25 June 2013

I was a first time traveler to Buzios and I was very pleased to have stayed at this first class hotel. The staff were very helpful and the breakfast was great. I will be back for certain, next time to stay a little longer!!

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warrington, Pennsylvania, United States
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 bubbles Reviewed 27 May 2013 via mobile

Although this part of the country is beautiful, the hotel by far should be located somewhere in North Philly! What a dissapointment! The staff is unbelievably stupid and they even try to rip you off although we had a confirmation from bookit.com. They attempted to charge us double and thank God our Brazillian friends were with us. There is nobody in this hotel, however you would think they were packed based on there service. Our cards in 3 rooms don't even work! US residents don't stay here! Huge mistake! Sorry for the bad review! Just being honest!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Joseph Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brasil/Suiça
Level Contributor
79 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 30 March 2013

It was a nice hotel for a conference (120 participants), good meeting rooms, good coffee service. The lunch and dinner buffet was reasonable. The environment was well kept, the swimming pool was ample, the beach is in front (nothing for swimming), to the picturesque center of Buzios are only a few steps, 10 minutes, along the beach. The internet was free for the conference people, but didn't work in the room. The check-out was cumbersome: you had to check the bill really carefully.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Exp_Trav_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
germany
Level Contributor
147 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
1 of 5 bubbles Reviewed 27 February 2013

i attended a conference located at this beautiful place in brazil, i was there already two days before the conference started. the organizing travel agency organized for me the same conditions as during the conference (all meals, price, ...).

the hotel is perfectly located at one of the beautiful beaches of buzios, the hotel/resort has a 2nd entrace directly located to the beach. going out to the right you will find nice beaches as well as nice old houses ..., going out to the left you will be in 1-2 km in buzios downtown. usually are not alone walking this beach because 1-2 cruise ships (with a few hundred up to 2-3 thousend passengers) are stopping there (nice view from the hotel).

back to the hotel: the rooms are standard but needs refurbishment (we booked standard room). the rooms appearance is that of a 2 to 3 star hotel (european/asian standard). the towels are changed daily, sometimes towels are missing. the hot/cold water mixing is not working properly.

our rooms smells moldy: no problem for the personal: they spray it away.

the nicest thing in the hotel is the pool area, good arranged and nicely operated.

meals: before the conference: primitive and bad, no choices, bad quality (fish taste in cookies) ....., especially the breakfast is less than one star, lunch and dinner are similiear and to simple. during the conference: more people more choices, low average quality, in the best case of a three star hotel (international standard, but more a good 2star hotel).

internet: they offer wired and wireless. in some rooms wired access is damaged, in other rooms wireless net is not available. i my room both are working. wired works good for download, uploads with sizes larger than 50 kb are NOT working. wireless works poor in my room, so i changed to the lobby area, here also uploads up to 10 megabytes works properly.

the conference area: completely moldy. they sprayed some taste using the the air condition system, but the strong mold smell can not be changed. the air condition works so strong, that most of the people are shocked. attending world wide conferences i have to state, that this was one of the two poorest conference places (the other one was a sea located hotel with conference rooms in wuhan, china).

and now comes the unbelievable surprise:

the people at the front desk especially some people ignore your booking conditions. in our case the cancel the dinner included. i heard arguments like (you booking rate is so cheap, we can not give the dinner ....). i ignored this and in this end gave the bill for this dinner to the manager (surprise: and get the money back). not only for me but for all the people of the conference they add new cost positions to the bills. they just tried it, but then they learnt from my brazilian collegues .... and again: in the end no one paid more than arranged before.

as a non brazilian i had no chance to get this. from my point this is exactly the most critical point to classify the administration/organization as 'not working on a legal base'. unbelievable, no one of the 100 people we go to this site again.

my recommendation to the owner of this resort:

replace the administration completely (the head and some people), instruct the new people consequently that operating on the claimed level of 5! stars perfect, correct, and legal work of ALL people are expected from 80% of the customers.

renovate the infrastructure and solve problemes if they occur immediately. have people checking the correct working of all devices on a weekly base and do the repair immediately.

hire own restaurant personal (and not only people backing pastry).

-----

my recommendation: up to this moment: this hotel should be ignored.
btw: the reduce price i paid was 180 dollar/night.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank joedi2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Atlantico Buzios Hotel

Property: Atlantico Buzios Hotel
Address: Estrada da Usina Velha 294 | Morro do Humaita - Armacao dos Buzios, Armacao dos Buzios, State of Rio de Janeiro 28950-000, Brazil
Region: Brazil > State of Rio de Janeiro > Armacao dos Buzios
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Armacao dos Buzios
#21 On the Beach Hotel in Armacao dos Buzios
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Atlantico Buzios Hotel 3.5*
Number of rooms: 172
Reservation Options:
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Also Known As:
Atlantico Hotel Buzios
Atlantico Buzios Hotel Armacao Dos Buzios, Brazil

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