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“Sorry to leave.....” 5 of 5 bubbles
Review of Casas Brancas Boutique Hotel & Spa

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Casas Brancas Boutique Hotel & Spa
Ranked #4 of 102 Hotels in Armacao dos Buzios
Certificate of Excellence
Dublin, Ireland
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Sorry to leave.....”
5 of 5 bubbles Reviewed 26 October 2013

Checked out this morning and wished we had been checking in. Perched on top of a hill overlooking the sea and a short walk to the main shoping centre of Buzios, and a multitude of restaurants to cater for all tastes, Casas Brancas ticked all our boxes. The accommodation was of a high quality and the service and attention of all the staff was excellent. A great breakfast gets the day going, but at a pace that reinforces the laid back, chilled-out atmosphere of the place. A day trip to Brava beach, a short distance away, where the hotel operates the Rocka restaurant and beach facility was definitely worth it. Some other things that really worked well, and make a difference, were the Wifi and the hair dryer! All in all, a great stay at a great place.

Stayed October 2013, travelled as a couple
Helpful?
Thank Jon k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sebastian H, Gerente de relações públicas at Casas Brancas Boutique Hotel & Spa, responded to this review, 7 November 2013
Dear Jon K,
We would like to thank you for your stay and for the lovely comment on tripadvisor! It is beyond value to know that when our guests leave us, they take with them the good memories of positive experience of Casas Brancas and Búzios! We hope to have another chance to host you again in a near future and share with you a bit more of this little piece of paradise.
Best Regards,
Casas Brancas Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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906 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (117)
Date | Rating
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English first
London, United Kingdom
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 23 October 2013

Welcoming and helpful staff, in a great position with understated service.
Fantastic elevated location with ocean views, my tastefully decorated room looked directly over the sea - the view was so beautiful and peaceful !
There is a choice of restaurants in the hotel....and the poolside restaurant served amazing breakfast.
There are also excellent waterfront restaurants, with shops and bars on the main street all close by......
Loved everything about my stay, can't wait to return!
Thank you!

  • Stayed October 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sebastian H, Gerente de relações públicas at Casas Brancas Boutique Hotel & Spa, responded to this review, 7 November 2013
Dear Cris M,

On behalf of Casas Brancas Team, we would like to thank you for your visit and for the detailed comment on trip advisor! It was a honor having you with us! Thank you for the complimments about our services, view, room, location, bar and restaurant! We are looking forward to host you again at Casas Brancas Boutique Hotel & SPA/Búzios!
Best Regards,
Casas Brancas Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
5 of 5 bubbles Reviewed 11 October 2013

We spent part of our honeymoon here and we had an amazing time. It was very close to nearby restaurants and bars.
The breakfast each morning was delightful with an amazing view of the sea.
The pool could have been bigger but the relaxation beds nearby were great.
The rooms were lovely and big with a sea view. The shower was nice and we had a sofa in the room which was good.

Stayed April 2013, travelled as a couple
Helpful?
Thank StDt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sebastian H, Gerente de relações públicas at Casas Brancas Boutique Hotel & Spa, responded to this review, 30 October 2013
Dear guest,
Thank you so much for sharing your experience at Casas Brancas Boutique Hotel & SPA with us! It was a honor receiving you for your honeymoon! Thank you for choosing us and for the complimments.
It will be a pleasure to have a new opportunity to welcome you back.
With Very Best Regards,
Casas Brancas Team.
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Minneapolis
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 1 October 2013 via mobile

This place is easily the best you can do in Buzios. Amazing location, best restaurants are located within this hotel and the service is incredible. We are currently still staying here and feel so strongly about the hotel that we felt compelled to write this review from the pool area. Also, Sabastian (concierge) is great and is spot on with all of his recommendations.

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Minnesota_TravelTeam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sebastian H, Gerente de relações com clientes at Casas Brancas Boutique Hotel & Spa, responded to this review, 10 October 2013
Dear Minnesota_TravelTeam,
Thank you very much to spend your precious time at the pool to write about us! This is the kind of compliment that move us!
We hope to receive you again in a near future to share with you a bit more of this "little piece of paradise".
Best regards,

Casas Brancas Team
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New York City, New York
1 review
5 of 5 bubbles Reviewed 27 September 2013

We had an amazing stay! Hotel with perfect relaxing atmosphere. Room was very comfortable and stylish with a beautiful view! Super friendly staff. Breakfast is one of the best I had, with a lot of heathy options. Love it!

  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank G P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sebastian H, Gerente de relações públicas at Casas Brancas Boutique Hotel & Spa, responded to this review, 10 October 2013
Dear Mr. GP,
Thank you very much for your comment about the staff, atmosphere, the room and the view ! We are so glad that you enjoyed the hotel facilities and the new flavors at breakfast.
We look forward to welcome you again in Búzios.
Kind Regards,

Casas Brancas Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Middletown, New Jersey, USA
Level Contributor
99 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed 26 September 2013

I give Casas Brancas an excellent rating because of the view and the atmosphere. We were there in January for two days. It was hot, but the breezes coming in off the water kept the environment comfortable. We did not have to use our room A/C that much. We had a two-room unit with wonderful views and a little balcony looking out over the bay. This is a great place to stay with older children. I wouldn't recommend it for young families or anyone with mobility issues, as it's all stairs, everywhere. (A place like Casas Brancas could not operate in the USA because it would not be even remotely ADA-compliant.) It's all charming little nooks and crannies.

I found the staff to be accommodating. Not everyone speaks English, but there is always someone around who does if you can't get by with pointing and smiling. We ate breakfast and lunch in the hotel restaurant. It didn't blow my socks off but it was perfectly fine. I received a competent mani/pedi in the spa; good value for the money. The manicurist spoke no English but again, it was not a big deal.

For views, ambience, and charm, Casas Brancas is worth it. I want to come back here with my husband for our 25th anniversary (no kids this time).

  • Stayed January 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SueCatherine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sebastian H, Gerente de relações públicas at Casas Brancas Boutique Hotel & Spa, responded to this review, 1 October 2013
Dear Mrs. Catherine,
Thank you very much for taking your time to write about us. We are glad that you enjoyed the hotel and our facilities!
Thank you very much for your visit and for your feedback about our SPA ! Next time around our chef will certainly surprise you with the new flavors that are being introduced to our restaurant menu. Concerning the breakfast, we have recently added dry fruits and seeds to provide a healthy and more complete meal to our guests.
We truly hope you will come to spend your 25th anniversary with us, so, you can see the changes personally!
Sincerely yours,

Sebastian Hedjan
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Windsor, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 bubbles Reviewed 2 September 2013

Casa Brancas is an awful 3rd rate establishment.
Having stayed in one of their most expensive suites we found awful yellow staines on the arm rests of the chaise lounge, it looked like the colour of urine. The bathroom fittings were of a quality and standard that you would expect in a 3rd rate B&B,

It took 5 minutes to get the taps to provide any hot water. I heard numerous people complain of this. The shower surrround had mould around the bottom of it, The shower handle was dilapidated and down to the base metal where the plastic had worn away, The shower head felt as if it was going to fall off the wall. The plastic/glass shower surround was cheap and needed renewing.

Since Casa Brancas is charging + £550 for the suite there is no doubt that it is NOT worth it.

We had 3 days of noise from builders with metal grinding machines, hammers and an assortment of construction noise going on throughout the day until 9.00 pm at night. Having dinner in their restaurant, all we could see and hear was loud banging and metal grinders working late into the night with flashing lights from the builders. During the day this was repeated for 3 days which made it quite impossible to relax in the sun. We were told that other people had complained and left. A truely awful experience at a truely awful hotel.

The gym is a dark, dank, mosquito infested room with equipment that is 30 years old. Truely the worst gym i have ever seen in 30 years.

I was charged £100 for a massage by a massuer who was uninterested, bored and clearly did not want to be there.

Numerous sun beds were dirty, wet and stained with birds mess. To lay down we had to clean them ourselves.

The patio doors to our suite were cheap, they did not close properly and the cord to close one of the curtains came away from the wall.

WiFi did not work for 80% of the time i was there.

They tell you that it is a bijou or boutique hotel but really this is just an excuse to over charge you for 3rd rate amenities and 3rd rate standards.

AVOID Casa Brancas . There are many other bijou establishments in Bouzios with fine views. I would recommend you try them.

  • Stayed September 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
7 Thank WDM186419
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luisa M, Gerente de relações públicas at Casas Brancas Boutique Hotel & Spa, responded to this review, 10 September 2013
Dear Guest,

In first place we would like to state that Casas Brancas feels sorry that your experience at our premises was such an unhappy one.

We do state that the team tried its best to solve the few complaints that were addressed at the time of your stay. When you stated that the noise, (done by the neighbor hotel) was inconvenient, we immediately offered you one night (free of charge), which you immediately accepted and used the value as credit for extras. In addition we provided another suite that was located in an area far from the one were the noise could be slightly perceived. You declined this offer stating that you were satisfied with the room itself but the noise was the only issue. With your negative response in regards to the alternative suite we could do no more. Nonetheless our manager went personally to ask the neighbors to stop the noise, which they kindly did.

The room that was reserved for you has more than 55 square meters and has a complete and private ocean view. This hotel is decorated with elegance and simplicity. Maybe this style is not the one of your preference and other locations will definitely suit you better.
All other aspects that are mentioned on your feedback were not brought to the attention of any of our team members. It becomes impossible to solve any of our guest’s issues and/or complaints after the person leaves the hotel.

More than ninety percent of our guests leave our hotel with the memory of having had good and/or excellent experience. We strive to provide all customers with the best possible trip that our structure allows us to. Unfortunately in very few cases this intention brings no positive result. Again we feel sorry that yours turned to be one of these few cases.

With Very Best Regards,
Luisa de la Maria Montenegro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Casas Brancas Boutique Hotel & Spa

Property: Casas Brancas Boutique Hotel & Spa
Address: Morro do Humaita, 10 | Centro, Armacao dos Buzios, State of Rio de Janeiro 2895-000, Brazil
Phone Number:
Region: Brazil > State of Rio de Janeiro > Armacao dos Buzios
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#2 Romantic Hotel in Armacao dos Buzios
#2 Spa Hotel in Armacao dos Buzios
#2 Luxury Hotel in Armacao dos Buzios
#3 Family Hotel in Armacao dos Buzios
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Casas Brancas Boutique Hotel & Spa 4*
Number of rooms: 32
Official Description (provided by the hotel):
Casas Brancas Boutique Hotel & Spa is a refuge of beauty and elegance in the small town of Buzios, a few hours away from Rio de Janeiro. Nested over Armacao Bay, its Mediterranean style terrace and panoramic view of the sea have fascinated guests for over 40 years. Casas Brancas is a synonym of harmony and simplicity. With touches of style and sophistication, its decor provides the tranquility that permeates the entire ambience. Its team of professionals, trained in different languages, contributes for a even more personalized service. An authentic invitation for rest, pleasure and well-being. With a privileged location, overlooking the Orla Bardot waterfront promenade, the hotel is near the downtown area, as well as being within close range of the best restaurants and beaches in town. Casas Brancas Boutique Hotel & Spa, simply an idyllic experience. ... more   less 
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Also Known As:
Casas Brancas Boutique - Hotel And Spa
Casas Brancas Boutique Hotel Buzios
Casas Brancas Boutique Hotel & Spa Armacao Dos Buzios, Brazil

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