I got a 2-day stay at La Pedrera as a birthday gift and was ready to enjoy my first day of relaxation there when - surprise! - my boyfriend and I found out we were not the only guests in the room. In 1 hour we had to kill not 1, not 2, but 6 giant cockroaches that were walking all over the room and bathroom. When calling the reception to explain what was going on, all we got was a rather apathetic response, with the receptionist telling us that the maid (!) was going to show us some other rooms. We were taken aback by how unapologetic she was and thought that at the very least she should be the one showing us the other rooms. Anyway, off we went to see them, thinking it couldn't get much worse. To our complete shock, the room shown to us was half the size of the one we were staying at (and which was already paid for), obviously belonging to a different (much lower) category. When calling the receptionist to confront her about this, she said that the maid could show us other rooms (again, no apology). It turned out that the LAST room shown was of the same category as ours. After telling the maid that we would move to this one, I went to the reception to complain about how the situation was handled and all I got was the receptionist throwing her hands in the air saying that it was not her intention to mislead us... and that was it. After moving all of our things to the other room and waiting a good half hour till it was clean, our first day was completely ruined. Did I mention that we had to kill 2 more cockroaches in this new room? We didn't leave altogether at this point because the stay was a gift and we were willing ourselves to have a good time no matter what. On our last day there, I was asked to sign a receipt for a bottle of champagne they had put in our room as a gift (or to pay for our services as bug exterminators?)... the thing is, we never realized the champagne was meant as a gift, because it just appeared there without an apology letter or even a note. Even so, it is quite insulting to try to make up for a complete lack of basic sanitary conditions and extremely poor service with cheap champagne. Long story short: do not go to La Pedrera unless you get a kick out of sleeping next to cockroaches and being treated like crap. Never again.
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- Also Known As:
- La Pedrera Buzios
- La Pedrera Hotel Buzios
- La Pedrera Small Hotel & Spa Armacao Dos Buzios, Brazil