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“Cockroaches Heaven”

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La Pedrera Small Hotel & Spa
Ranked #10 of 104 Hotels in Armacao dos Buzios
Certificate of Excellence
Brazil
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Cockroaches Heaven”
Reviewed 10 July 2010

I got a 2-day stay at La Pedrera as a birthday gift and was ready to enjoy my first day of relaxation there when - surprise! - my boyfriend and I found out we were not the only guests in the room. In 1 hour we had to kill not 1, not 2, but 6 giant cockroaches that were walking all over the room and bathroom. When calling the reception to explain what was going on, all we got was a rather apathetic response, with the receptionist telling us that the maid (!) was going to show us some other rooms. We were taken aback by how unapologetic she was and thought that at the very least she should be the one showing us the other rooms. Anyway, off we went to see them, thinking it couldn't get much worse. To our complete shock, the room shown to us was half the size of the one we were staying at (and which was already paid for), obviously belonging to a different (much lower) category. When calling the receptionist to confront her about this, she said that the maid could show us other rooms (again, no apology). It turned out that the LAST room shown was of the same category as ours. After telling the maid that we would move to this one, I went to the reception to complain about how the situation was handled and all I got was the receptionist throwing her hands in the air saying that it was not her intention to mislead us... and that was it. After moving all of our things to the other room and waiting a good half hour till it was clean, our first day was completely ruined. Did I mention that we had to kill 2 more cockroaches in this new room? We didn't leave altogether at this point because the stay was a gift and we were willing ourselves to have a good time no matter what. On our last day there, I was asked to sign a receipt for a bottle of champagne they had put in our room as a gift (or to pay for our services as bug exterminators?)... the thing is, we never realized the champagne was meant as a gift, because it just appeared there without an apology letter or even a note. Even so, it is quite insulting to try to make up for a complete lack of basic sanitary conditions and extremely poor service with cheap champagne. Long story short: do not go to La Pedrera unless you get a kick out of sleeping next to cockroaches and being treated like crap. Never again.

  • Stayed July 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank nhamnham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LizVeron, Director de Relaciones Públicas at La Pedrera Small Hotel & Spa, responded to this review, 25 January 2012
Dear Guest

We begin to answer our customer´s opinions and couldn´t left you behind. We are so sorry that the stay at La Pedrera Hotel wasn´t as you like. But as you know our hotel is around of the nature, with a little forest. We have a good pest control and cleaning service, but sometimes the nature could send us a unwelcome visitors.

Probably our receptionist couldn´t said nothing because the language difference, and if wasn’t it we are really so sorry.

We always offer to our guest a champagne bottle or other free service, with a apologize letter. Never mind that we try to compensate what happen with a courtesy, because it wasn´t the intention, just would like to offer something to make you feel better for change the room.

How you can see in others customer´s opinions about Búzios we are rounded by nature and everyone know that is not so easy to be control of all it.

We guarantee that we are so critical in our cleaning service and we would like so much to receive you in other time, to give the treatment that you deserve, and have a chance to make better your opinion about our hotel and staff.

Best Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Toronto
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 October 2009

I was truly thankful that we splurged and stayed at this place. We had an incredible view from our balcony, it was private and romantic. Buzios was great, but a bit too touristy and overpriced. So, it was fabulous to have a beautiful place to relax at. The breakfast was also terrific, the staff were very friendly (they let us recharge our ipod from the front desk computer). It's about a 20 minute walk into town, but a nice walk. They have a free van that takes trips into town and back too if you want.

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MrsMorrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rio de Janeiro, RJ
Level 4 Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 12 April 2009

Expensive, bad location (don't get me wrong, but it doesn't help much to be in a place with a great landscape and terrible access to the main sites), bad maintenance and a service that is nice too foireigners but far from friendly to Brazilians. Why is that? Is it because, as locals, we know that their prices are abusive? Or maybe because, as locals, we ask for the invoices even when the receptionist seems to be shocked to provide it? Please note that without issuing the invoice the hotel does not pay taxes - nice deal!

Don't get fooled by the Spa - if you are looking for a Spa this is not the place. There is a small room with a quick massage chair, a cubicle called sauna, a jacuzzi and a Buda statue. Please forgive me if my concept of a Spa is way different from that.

Bar and restaurant close very early and, again, due to the location, you depend a lot on the hotel's minivan service - the last van from Rua da Pedras (tha place to be at night) is at 11:30 PM! If you are looking for party, either you drive or go find yourself a public van. Breakfast is simple - for the price, I was expecting something more from a hotel that calls itself a boutique hotel.

I would not recommend this hotel to anyone willing to visit Buzios - you can pay the same price and stay in better places with a better location.

  • Stayed April 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank FFC_RJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LizVeron, Director de Relaciones Públicas at La Pedrera Small Hotel & Spa, responded to this review, 25 January 2012
Dear Guest,

Thank you for your opinion, we are so sorry that you didn’t have a good stay at our hotel.

We are sad to have left you with the impression that we not want local public, the truth is just in other way. We are doing a intense marketing of our product in Brazil, to make João Fernandes beach have more recognition among Brazilians.

I want to inform that all our bills that we issue currently, in fact is issued electronically. Agree with respect to the Spa is a small space, but our intentions are always to do the best service. We close this space to make it exclusive for treatment thus avoiding noises and talks of other guests that aren´t in the relaxed setting.

We have also opened a new heated hydromassage on the other side of the pool for those not using the services of our spa.

The schedule of the van is provided to give a courtesy service to people coming down to dinner at the center but it certainly does not coincide with times to party.

We hope to receive you in other time and to change their opinion about our hotel.

Best Regards.
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Buenos Aires
2 reviews
Reviewed 14 March 2009

I stayed at la pedrera in buzios for my honeymoon. I loved it. But I have to say that it is a place for couples. I am going again with may family and am not sure if it will be the same experience. It is made for couples and all you see are couples...I had a very nice experience a few years ago. The swimming pool is smaller than what it looks like in the web page but it is still fantastic. And the view from all rooms is exceptional.

  • Stayed March 2007, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elbus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 4 Contributor
34 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 15 December 2008

This is a great place. Once you get over the organised chaos that is Brazil, you can't but love it. Short walk from town and great views over the ocean. Make sure to get a map as the place was not signposted when we went. Also, make sure to get a large room near the top. Then go eat at O-Barco.

  • Stayed December 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jimbotrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milan, Italy
Level 4 Contributor
37 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 5 November 2008

One of the most wonderful experiences of the year, not only because we were actually spending our honeymoon but because the pousada is really AMAZING (proving once more that south america is characteriyed by very high quality hotels and BB).
Advantages
1. Wonderful location near a very popular and one of the nicest beaches around the corner. It is at the top of the hill with wonderful view (I am afraid ladies and gentlemen buzios is made for rather fit people in general although all good quality hotels and BBs have their own shuttle for transportation).
2. Spa facilities are quite nice.
3. View from the room is excellent and the facilities as well.
4. Food from the restaurant is really yummy, very french cuisine style. Excellent caipirhinas by the way.
5. People on the front desk and all over the hotel are super friendly and very respectful of people s privacy and needs.

Disadvantages
1. ALMOST NONEEEEEEE, Not very tempting breakfast... and
2. not very large pool (not a swimming pool at all)

  • Liked — almost everything
  • Disliked — no free internet access except 4 wireless connection
  • Stayed October 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank Tango01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 June 2007

La Pedrera was amazing. The pool area is gorgeous. Beautiful dark wood and an awesome pool to overlook the hillside of other pousadas (guest houses). The soft soothing music and quiet serenity made arriving wonderful. The rooms are nice and natural. Not tremendously luxurious, but very comfortable. The breakfast was good and the staff are wonderfully helpful. They helped arrange a car from Rio to Buzios and back to the airport. It is located near a very popular beach and a there is a very convenient shuttle to the beach thoughout the morning & afternoon and then there is a shuttle to the center of town (Rua das Pedras) at night. It is also only a $5 cab ride home or a 15 min walk. Highly recommend for its small size and personal service. Definitely a save bet!

  • Liked — The pool area decor
  • Disliked — The air conditioning in the room never got super cold.
  • Stayed April 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank mabp16ny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Pedrera Small Hotel & Spa

Property: La Pedrera Small Hotel & Spa
Address: Rua Praia de Joao Fernandes 4 Cuadra C | lote 52-53, Armacao dos Buzios, State of Rio de Janeiro 28950-000, Brazil
Phone Number:
Region: Brazil > State of Rio de Janeiro > Armacao dos Buzios
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#4 Luxury Hotel in Armacao dos Buzios
#7 On the Beach Hotel in Armacao dos Buzios
#20 Romantic Hotel in Armacao dos Buzios
#29 Family Hotel in Armacao dos Buzios
Price Range (Based on Average Rates): ££
Hotel Class:4 star — La Pedrera Small Hotel & Spa 4*
Number of rooms: 28
Reservation Options:
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Also Known As:
La Pedrera Buzios
La Pedrera Hotel Buzios
La Pedrera Small Hotel & Spa Armacao Dos Buzios, Brazil

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