Overall we left Arts Urquijo disappointed. We stayed over Easter and the cost of the room was very high perhaps due to the holiday.
While we loved the location and the room itself, tho small, was quite comfortable we where disappointed with the service. We do not speak Portuguese and this was part of the problem.
We stayed for 4 nights.
We came to breakfast everyday at 8:00 on the first day all the breakfast things where not ready, the tables not laid or the food available. This all came out very slowly, just as we were finishing the juice arrived for example, kind of late. On the 2nd day same story on the 3rd day same story. This was quite disappointing particularly when things like the fruit and juice did not come out or came after we had finished. We asked for eggs and they did come but just enough for one person even tho we asked for eggs for 2.
Additionally the shampoo etc was only there once and not replenished daily.
These might seem small matters but it is not a small matter when we paid over $200 per night. It is actually a big deal as at that price you expect breakfast to be ready and shampoo delivered.
Charging these rates you need to get the details right.
The staff seemed very pleasant just slow. I would advise the hotel to get the details right or reduce the price of the rooms.
- Official Description (provided by the hotel):
- Located in an old restored "sobrado" (two story house) where its architectural style and the preservation of original materials, including stonewalls, wooden furniture and many wooden details stand out. Some of the woods come from species now extinct. The Pousada is located in the historical center next to the Santa Rita Church, with panoramically view of the bay of Paraty and the Bocaina Mountains. It has a secret view of the roofs of the magical town. This is the perfect place for those who come to Paraty looking to unite with nature. Paraty is the most charming historical port town in the country, its geographical location and natural aspects captivate the tourist and inspire painters and photographers. ... more less
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- Also Known As:
- Pousada Arte Urquijo Paraty, Brazil