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“When service means addressing a problem”
4 of 5 bubbles Review of Pousada Les Roches

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Pousada Les Roches
Ranked #12 of 26 Hotels in Petropolis
Certificate of Excellence
GreenLeadersBronze level
Rio de Janeiro, RJ
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“When service means addressing a problem”
4 of 5 bubbles Reviewed 24 January 2014

My husband and I headed to the “Pousada des Roches”in Itaipava, Rio de Janeiro, Brazil, after a careful search for a perfect secluded and classy headaway. Sure enough, the hotel is located in a beautiful valley, where nature is dressed in an exhilarating fashion. Our room was nicely furnished and the toiletries, as actually announced in the hotel site, of well-picked quality. After a late lazy lunch, we napped and as we woke up to shower and get ready for dinner, we had the unplesant surprise of not having hot running water in our bathroom. To make matters worse, the phone was broken and the only way to reach the reception was to go there to place our complaint. Nevertheless, it all came to a nice end: the hotel staff was quick in relocating us in a different room, acting quite apologeticcally as required in such a situation. Minutes later, the hotel owner himself made a point of calling us to see what could be done in order to repair the inconveniencies that had been inflicted on us by hazard. He suggested that our rate for that day not to be charged and we thought that was fair enough. The stay was not exactly what we had in mind, but I am sure returning to a place that keeps such high standards of service and makes a point of addressing problems that may come up unexpectably.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank valeriaclark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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139 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
New York CIty
Level Contributor
101 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 11 December 2012

We had an excellent surprise with Pousada Les Roches. The service was outstanding, above any other Brazilian hotel I have stayed. The room was large, well decorated and well kept, the common areas were also well-decorated and clean. The restaurant had amazing food and service, no need to go to Petrópolis for haute cuisine. We highly recommend this Pousada and will definitely stay here again.

  • Stayed December 2012, travelled as a couple
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 777_Carla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pousada Les Roches

Property: Pousada Les Roches
Address: Estrada Ministro Salgado Filho 5301, Petropolis, State of Rio de Janeiro 25745-690, Brazil
Phone Number:
Region: Brazil > State of Rio de Janeiro > Petropolis
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Swimming Pool
Hotel Style:
#1 Green Hotel in Petropolis
#2 Luxury Hotel in Petropolis
#2 Spa Hotel in Petropolis
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Pousada Les Roches 4*
Number of rooms: 14
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Also Known As:
Pousada Les Roches Petropolis, Brazil

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