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“Fine, average hotel”

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Windsor Excelsior Hotel
Ranked #37 of 286 Hotels in Rio de Janeiro
Certificate of Excellence
Reviewed 12 August 2013

The location of the hotel is great - right across from the beach. The hotel also has dedicated space on the beach with towels and umbrellas. DEFINITELY ask for an ocean-facing room - my room (302) had a view of a wall. Room was clean and basically comfortable, but not luxurious. Front desk service was generally fine. Bar service was not. I could never get a waiter or even a check unless I went to the bar myself. Could have been because I am a woman and was traveling alone, but it was unacceptable. As others have noted, the hotel charges for wifi, which is basically reliable, but not fast. It's about $14/day US. There is a free shuttle to/from the airport - you have to book it through a link on the hotel's website.

Room Tip: Ask for an ocean facing room.
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  • Stayed: August 2013, travelled solo
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Thank Doc95ut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmilianoLusoli, Gerente geral at Windsor Excelsior Hotel, responded to this reviewResponded 20 October 2013

Dear Guest:

Thank you for your comments. With regard to the bar service, we will do our best efforts to improve it.

We hope to host you again during your next visit to Rio.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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293 - 299 of 1,447 reviews

Reviewed 1 August 2013

I liked everything about this hotel except my internet bill at the end of the month. Buffet and breakfast service was great. Staff was generally friendly and welcoming. The "good nigh" chocolate knock was a nice touch.

  • Stayed: July 2013, travelled solo
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1  Thank Lukas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmilianoLusoli, Gerente geral at Windsor Excelsior Hotel, responded to this reviewResponded 20 October 2013

Dear Guest:

Thank you for your comments.

We are glad that you have enjoyed your stay with us and hope to host you again during your next visit to Rio.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2013

You MUST give wifi facility. The price u charge, doesnot leave room to scringe in this minor aspect. other than this, everything is good, breakfast, location, room, cleanliness etc etc. rooftop pool is really small but the sauna more than makes up for it.

Stayed: July 2013, travelled on business
Thank garimab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmilianoLusoli, Gerente geral at Windsor Excelsior Hotel, responded to this reviewResponded 1 August 2014

Dear Guest:

Thank you for your comments.

We would like to explain that in Brazil, in order to offer a good Internet connection, most hotels must incur in high expenses and for this reason we charge our guests for this service.

We look forward to hosting you again during your next visit to Rio

Best regards,

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Reviewed 19 July 2013

This hotel,has a good location and a very good breakfast with excellent. waiting staff but that's about all the good I can find to write about.
The staff at reception were ok. Some very good but many couldn't care less and service was a foreign word to them. Some were downright rude.
The tours arranged from the desk are only ok and the hotel will not accept credit cards so you must get cash. They are not cheap.
Yes, the hotel is across the road from the beach but that does not make up for the poor tired rooms, the miniature bathrooms, the late room cleans and the absolutely shocking Internet service which the hotel charges for.
Tis hotel may be only 3 stars but it does not give value for money and they really should pull their sox up.

Room Tip: Looking across to the beach is beautiful if you must stay in this hotel
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  • Stayed: July 2013, travelled as a couple
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2  Thank AndyAuckand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmilianoLusoli, Gerente geral at Windsor Excelsior Hotel, responded to this reviewResponded 1 August 2014

Dear Guest:

Thank you for your comments.

We are very sorry for your disappointment during your stay with us.

We hope to have another opportunity to host you in Rio during your next visit.

Sincerely,

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Reviewed 19 July 2013

With the right room you can see the Copacabana beach and the statue of Christ, or go to the roof top. The Buffet for lunch or dinner is good but the same all day every day.

Shower worked, bed was ok, air con about coped with winter tempratures, good light proof curtans, safe in the room. The wifi throughout the hotel is very unreliable and very expensive and it lasts from when you connect to 2300 - bizarre. It worked best in the business centre but that isn't saying much.

A beer on the roof top was the highlight of the hotel but it is really really convienient for the beach and everything else. its basically next door to the Palace hotel.

As a footnote - Its disconcerting when told matter of factly "wrap a 20 around a bunch of 2s and keep it in your shirt top pocket, if someone mugs you dont make eye contact and take the money out your pocket they'll see the 20, take the lot and run"

Journey to airport at 5pm is a llllooooonnnnnnggggggg sit in traffic so leave lots of time!

  • Stayed: July 2013, travelled on business
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Thank Simon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmilianoLusoli, Gerente geral at Windsor Excelsior Hotel, responded to this reviewResponded 1 August 2014

Dear Sir:

Thank you for having chosen the Windsor Excelsior hotel.

We appreciate your detailed comments which will certainly be useful to tourists or businessmen who are looking for a hotel in Rio.

We hope you stay with us again during your next visit to RIo.

Sincerely,

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Reviewed 19 July 2013

I stayed here for five nights with my MBA class. The good things are the location, which is right by Copacabana Beach, and the breakfast was great. The coffee that they serve was the star of the stay. I asked for the name, but it was not provided.

The is not a luxury hotel. The service was what you would expect at a mid-tier hotel. There is wi-fi and the hotel is functional. If you are looking for a mid level experience with a good breakfast at a good price, this hotel would be a good choice for you.

If you are used to a 4.5 to 5 star experience, keep looking.

  • Stayed: August 2012, travelled on business
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1  Thank traveller2211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmilianoLusoli, Gerente geral at Windsor Excelsior Hotel, responded to this reviewResponded 17 March 2016

Dear traveler,

Thank you for coming to Trip Advisor and leave your experience in Windsor Excelsior Hotel. We work diligently care and receive this sensational return.

Your considerations are very important for us to verify where we make mistakes and we can improve to maintain service excellence. Thank you.

I look forwards to see you back in Rio.

Kind regards,

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Reviewed 16 July 2013

Its a really nice hotel, but remember its a 3 stars hotel, so don’t ask for more…GREAT LOCATION, its ubicated just in front of the beach and nearby many restaurants… by taxi is about 20 minutes from lapa area (great area to party)… its walking distance from Ipanema beach (about 30-40 minutes).

Its really simple but nice, service is outstanding, everyone has always a smile and they do their best to help you and made you stay a unique experience.

The hotel count with buffet breakfast, which I must say was very very good, quality was excellent and they have variety of stuff to eat.
Another good point of this hotel is that they count with beach service, which is amazing, you just cross the street into the beach and you will see a person from Windsor hotel who is going to provide you with towel, chairs and all you need, its really nice cause this way you don’t have to worry about anything…

Finally the count with a free service of transportation from and to the airport, which is great cause it can be a bit expensive.

Overall great hotel, great food, nearby everything and located in copacabana… very safe place to be and amazing views!!! I totally recommend it!

Room Tip: try to get a room with views to the beach, we got a standard rom but we got an upgrade and views to...
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  • Stayed: July 2013, travelled with friends
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2  Thank APCO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmilianoLusoli, Gerente geral at Windsor Excelsior Hotel, responded to this reviewResponded 11 April 2016

Dear traveler,

Thank you for coming to Trip Advisor and leave your experience in Windsor Excelsior Hotel. We work diligently care and receive this sensational return.

I look forwards to see you back in Rio.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Windsor Excelsior Hotel

Address: Avenida Atlantica 1800 | Copacabana, Rio de Janeiro, State of Rio de Janeiro 22021-001, Brazil
Region: Brazil > State of Rio de Janeiro > Rio de Janeiro > Copacabana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Family Hotel in Rio de Janeiro
#22 Romantic Hotel in Rio de Janeiro
#23 On the Beach Hotel in Rio de Janeiro
#27 Luxury Hotel in Rio de Janeiro
#30 Business Hotel in Rio de Janeiro
Price Range: £84 - £214 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Windsor Excelsior Hotel 4*
Number of rooms: 233
Reservation Options:
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Also Known As:
Hotel Windsor Excelsior
Windsor Excelsior Hotel Rio De Janeiro, Brazil

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