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Windsor Excelsior Hotel
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Reviews (1,540)
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All reviewscopacabana beachrooftop poolbreakfast buffetchrist the redeemerbeach servicebeach frontbit datedexcellent locationtop floorfront desk staffsuperior roomsmall poolcorner roombeach viewcomfortable hoteldecent sizesouth america
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Reviewed 7 March 2014

We stayed at this hotel for 3 nights at the end of a tour round South America with an organised tour group. The hotel is well sited - overlooking Copacabana Beach, and the room and food were very good. Indeed we were the only members of our group who decided to eat dinner in the Hotel, and in our view the others hugely missed out - we enjoyed one of the best meals we had anywhere.
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Our only concern was that, alone among all the many hotels where we stayed in Peru, Chile, Argentina and Brazil, the Windsor Excelsior charged (quite steeply) for the use of wifi. Charging for wifi is becoming increasingly unusual, and if the policy is not relaxed, the Windsor Excelsior may lose custom.

It would also have been helpful had the Hotel supplied free water in the room, although this was not a severe problem because there was a supermarket reasonably close by.

Room Tip: Ensure sea view.
  • Stayed: February 2014, travelled as a couple
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1  Thank Walkerbiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmilianoLusoli, Gerente geral at Windsor Excelsior Hotel, responded to this reviewResponded 22 July 2014

Dear guest:

We thank you for your comments and have taken note of your complaint regarding the Internet and the water.

We hope to receive you again at our hotel during your next visit to Rio.

Sincerely,

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Reviewed 25 February 2014

It was our first visit to Rio and we stayed at the Windsor Excelsior Hotel for 6 nights. The hotel was great. It was very clean and the front desk staff were very helpful and spoke great English. The breakfast buffet was full of great food and the best fruit i've ever had. Views from the rooftop pool were breathtaking. You can also see Christ the Redeemer statue from rooftop pool. Overall a fantastic visit and we'll definitely be staying at the Windsor Excelsior our next visit to Rio! Recommended!!!!

  • Stayed: February 2014, travelled as a couple
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2  Thank Karla C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmilianoLusoli, Gerente geral at Windsor Excelsior Hotel, responded to this reviewResponded 1 August 2014

Dear Guest:

Thank you for your helpful comments. We are glad to hear about your pleasant experience at our hotel and look forward to hosting you again in your next visit to Rio.

Best regards,

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Reviewed 25 February 2014

Had a great 10 night stay here . The staff were very accommodating and gave us an upgrade to a beach front view on the 12 th floor as my husband was 50 while there.it was very clean . The room was cleaned daily and a nice variety of bathroom essentials provided each day . The breakfast buffet provided a great selection of both hot and old foods . Prices at the rooftop bar were very reasonable and the staff always very helpful . It had a great central location and I would definitely recommend to others .

Stayed: February 2014, travelled as a couple
1  Thank Helena S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmilianoLusoli, Gerente geral at Windsor Excelsior Hotel, responded to this reviewResponded 14 March 2014

Dear Miss:

We thank you for your kind and helpful comments and are glad to hear that you had a nice stay with us, and hope to receive you again at our hotel in a near future.


Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2014

Spent an enjoyable week here, with no complaints. Excellent service upon arrival and departure.
Buffet breakfast was plentiful and varied. No complaints on getting my café con leche, as a smile usually works worldwide, and offering an "Obrigado" generally affects the service. Forgot the hotel operates on a European system, so bring along some face cloths as they aren't provided.
Cleanliness was superb throughout the hotel and in the room. Bathroom amenities were extra nice, as I usually forget either a comb or toothpaste, and they were provided. Ask for a high floor room, as the traffic noise on the Avenida can be loud. I've stayed at more expensive hotels in the past (the firm paid the tab), but as this trip was personal, excellent value for price paid. Compliments to management for a well trained and caring staff.

Room Tip: Request a high floor as traffic noise can be bothersome. I had a side street room with partial view of the beach, BUT, also a view of Corcovado and the Statue lighted at night was awesome.
  • Stayed: February 2014, travelled solo
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Thank WORLDTRAVELER06877
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmilianoLusoli, Gerente geral at Windsor Excelsior Hotel, responded to this reviewResponded 1 August 2014

Dear Guest:

Thank you for having chosen the Windsor Excelsior Hotel and for having sent us comments about your experience with us.

Your comments are very helpful because they refer to different aspects such as location, restaurants, breakfast, staffs and clean rooms, all of which are important to future guests.

We look forward to hosting you again in your next visit to Rio.

Best regards,

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Reviewed 18 February 2014

The hotel was accommodating in providing us with a driver from airport to hotel for a fee, as it was our first time it was a sensible move. Reception was pleasant and accommodating after our long flight. The atmosphere was quiet and the view from roof top pool was great as you could view whole beach (Copacabana). Buffet was your run of the mill with nothing special. We never ate at the restaurant at night we decided to venture out in the area and found many establishments with an appealing menu. All in all was perfect place to stay for our trip.

  • Stayed: February 2014, travelled on business
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Thank Stewart W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmilianoLusoli, Gerente geral at Windsor Excelsior Hotel, responded to this reviewResponded 1 August 2014

Dear Sir:

Thank you for having chosen the Windsor Excelsior hotel.

We appreciate your detailed comments which will certainly be useful to tourists or businessmen who are looking for a hotel in Rio.

We hope you stay with us again during your next visit to RIo.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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