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“For Rio, it was a good cost/benefit hotel” 4 of 5 bubbles
Review of Windsor Excelsior Hotel

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Windsor Excelsior Hotel
Ranked #28 of 280 Hotels in Rio de Janeiro
Certificate of Excellence
São Paulo
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“For Rio, it was a good cost/benefit hotel”
4 of 5 bubbles Reviewed 15 March 2014

Best thing is the location without a doubt. Good beach in front of the hotel and centrally located for tourism. The pool on the top floor is small but the view is great. Breakfast is good and varied and the service was very good for Rio. The rooms are the low point with old beds and furniture and housekeeping employees also less than good (often saw them watching TV in vacant rooms). Front desk average and trying to sell services where they get commissioned. Don't have the guest best interest in mind. But for Rio where service in general is lacking and everything is overpriced, this is a good deal.

  • Stayed January 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Tom-SP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmilianoLusoli, Gerente geral at Windsor Excelsior Hotel, responded to this review, 1 August 2014
Dear Sir: Thank you for your comments.


With regard to the old room you have mentioned, we are disappointed to hear about your opinion. This is because all rooms of the hotel were renovated less than six months ago and we did our best to please our guests with comfort and brand new furniture.

We hope to have another opportunity to host you in Rio during your next visit.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,307 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (127)
Date | Rating
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English first
Tel Aviv, Israel
Level Contributor
63 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 14 March 2014

We stayed in the hotel for 3 nights during the 2014 Carnival
Pros:
- Great location right on the Copacabana beach
- Large and very clean and comfortable rooms and bath rooms
- Very helpful and English speaking front desk personnel
- Small pool at the top floor with a beautiful view of the Copacabana beach, Sugar loaf and the Corcovado (Christ the redeemer statue).
- Full and varied breakfast buffet (7 kinds of fruit juice, best one being the green Avocado juice !!!)
- During the carnival it was one of the few hotels in Copacabana that offered a fair price for less than the seemingly mandatory 4 nights stay
Cons:
- No real concierge to help. Front desk people were doing a good job helping out but were always busy with other tasks.
- No free wifi which I was told is unusual in Rio's hotel
- Very noisy A/C in 1018 room. Was not fixed and we could not be bothered to move to another room.
- The shuttle to the airport might be free - but it's being provided in a broken down van driving on a not great road infrastructure which makes you half incapacitated by the time you reach the airport.
All in all it was a good experience and we enjoyed our stay.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Eli_Ashke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmilianoLusoli, Gerente geral at Windsor Excelsior Hotel, responded to this review, 22 July 2014
Dear Guest:

Thank you for having chosen the Windsor Excelsior Hotel and for having sent us comments about your experience with us.

Your comments are very helpful because they refer to different aspects such as location, restaurants, breakfast, staffs and clean rooms, all of which are important to future guests.

We look forward to hosting you again in your next visit to Rio.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sacramento, California
Level Contributor
74 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 bubbles Reviewed 9 March 2014

We made a short stay at this very nice property. Right across the street from the beach and one of the main New Years stages. Rooftop terrace has a very small pool so it is crowded during the day but it was a perfect place to watch the fireworks as only registered guests were allowed. Very helpful staff.

  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank davez2356
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmilianoLusoli, Gerente geral at Windsor Excelsior Hotel, responded to this review, 22 July 2014
Dear guest:

Thank you for having chosen the Windsor Excelsior hotel.

We appreciate your comments which will certainly be useful to future guets who are looking for a hotel in Rio.

We hope you stay with us again during your next visit to RIo.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 7 March 2014

We stayed at this hotel for 3 nights at the end of a tour round South America with an organised tour group. The hotel is well sited - overlooking Copacabana Beach, and the room and food were very good. Indeed we were the only members of our group who decided to eat dinner in the Hotel, and in our view the others hugely missed out - we enjoyed one of the best meals we had anywhere.
.
Our only concern was that, alone among all the many hotels where we stayed in Peru, Chile, Argentina and Brazil, the Windsor Excelsior charged (quite steeply) for the use of wifi. Charging for wifi is becoming increasingly unusual, and if the policy is not relaxed, the Windsor Excelsior may lose custom.

It would also have been helpful had the Hotel supplied free water in the room, although this was not a severe problem because there was a supermarket reasonably close by.

Room Tip: Ensure sea view.
See more room tips
  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Walkerbiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmilianoLusoli, Gerente geral at Windsor Excelsior Hotel, responded to this review, 22 July 2014
Dear guest:

We thank you for your comments and have taken note of your complaint regarding the Internet and the water.

We hope to receive you again at our hotel during your next visit to Rio.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cobourg, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 25 February 2014

It was our first visit to Rio and we stayed at the Windsor Excelsior Hotel for 6 nights. The hotel was great. It was very clean and the front desk staff were very helpful and spoke great English. The breakfast buffet was full of great food and the best fruit i've ever had. Views from the rooftop pool were breathtaking. You can also see Christ the Redeemer statue from rooftop pool. Overall a fantastic visit and we'll definitely be staying at the Windsor Excelsior our next visit to Rio! Recommended!!!!

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Karla C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmilianoLusoli, Gerente geral at Windsor Excelsior Hotel, responded to this review, 1 August 2014
Dear Guest:

Thank you for your helpful comments. We are glad to hear about your pleasant experience at our hotel and look forward to hosting you again in your next visit to Rio.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harrow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 25 February 2014 via mobile

Had a great 10 night stay here . The staff were very accommodating and gave us an upgrade to a beach front view on the 12 th floor as my husband was 50 while there.it was very clean . The room was cleaned daily and a nice variety of bathroom essentials provided each day . The breakfast buffet provided a great selection of both hot and old foods . Prices at the rooftop bar were very reasonable and the staff always very helpful . It had a great central location and I would definitely recommend to others .

Stayed February 2014, travelled as a couple
Helpful?
1 Thank Helena S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmilianoLusoli, Gerente geral at Windsor Excelsior Hotel, responded to this review, 14 March 2014
Dear Miss:

We thank you for your kind and helpful comments and are glad to hear that you had a nice stay with us, and hope to receive you again at our hotel in a near future.


Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
CT
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 20 February 2014

Spent an enjoyable week here, with no complaints. Excellent service upon arrival and departure.
Buffet breakfast was plentiful and varied. No complaints on getting my café con leche, as a smile usually works worldwide, and offering an "Obrigado" generally affects the service. Forgot the hotel operates on a European system, so bring along some face cloths as they aren't provided.
Cleanliness was superb throughout the hotel and in the room. Bathroom amenities were extra nice, as I usually forget either a comb or toothpaste, and they were provided. Ask for a high floor room, as the traffic noise on the Avenida can be loud. I've stayed at more expensive hotels in the past (the firm paid the tab), but as this trip was personal, excellent value for price paid. Compliments to management for a well trained and caring staff.

Room Tip: Request a high floor as traffic noise can be bothersome. I had a side street room with partial view...
See more room tips
  • Stayed February 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank WORLDTRAVELER06877
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmilianoLusoli, Gerente geral at Windsor Excelsior Hotel, responded to this review, 1 August 2014
Dear Guest:

Thank you for having chosen the Windsor Excelsior Hotel and for having sent us comments about your experience with us.

Your comments are very helpful because they refer to different aspects such as location, restaurants, breakfast, staffs and clean rooms, all of which are important to future guests.

We look forward to hosting you again in your next visit to Rio.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Windsor Excelsior Hotel

Property: Windsor Excelsior Hotel
Address: Avenida Atlantica 1800 | Copacabana, Rio de Janeiro, State of Rio de Janeiro 22021-001, Brazil
Region: Brazil > State of Rio de Janeiro > Rio de Janeiro > Copacabana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Luxury Hotel in Rio de Janeiro
#18 On the Beach Hotel in Rio de Janeiro
#22 Romantic Hotel in Rio de Janeiro
#23 Family Hotel in Rio de Janeiro
#30 Business Hotel in Rio de Janeiro
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Windsor Excelsior Hotel 4*
Number of rooms: 233
Reservation Options:
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Also Known As:
Hotel Windsor Excelsior
Windsor Excelsior Hotel Rio De Janeiro, Brazil

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