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“False advertising: NO high-speed internet, NO business center”

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Arena Copacabana Hotel
Ranked #21 of 282 Hotels in Rio de Janeiro
Certificate of Excellence
GreenLeadersGold level
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“False advertising: NO high-speed internet, NO business center”
Reviewed 24 August 2014

If you are looking for a nice new business hotel with high-speed Internet and a business center on Copacabana Beach, then this is definitely NOT the place for you.

Despite the advertisements all over the Internet, all over Tripadvisor, on the hotels own website, and on the walls of the hotel, this hotel does not deliver what it promises. NOT EVEN CLOSE.

First, they advertise "Free High-Speed Internet (WiFi)". Unfortunately, the WiFi in the rooms is NOT free (it costs R$30 day) and it is EXTREMELY SLOW. At the best times, when nobody is using in it clocks in at just over 1 Mbps download (that megaBITS per second), far short of the advertised 1.5 MB/s (megaBYTES per second) and a horrific 0.2 Mbps (megaBITS) upload. These are 20-year-old speeds!

So, in short the internet is neither free NOR high-speed.

Next, if you follow the signs in the elevators and hallways to the advertised "Business Center" you arrive at an empty floor. When you go to the front desk to ask about it, there is no apology, it's just more bold-faced bait-and-switch nonsense.

And the Manager is never around.

The restaurant is another story, but suffice it to say that the Caesar Salad doesn't even vaguely resemble a Caesar Salad and the "filet mignon" is served as an over-cooked stir-fry with french fries on the side! Don't even think about wasting your money there for dinner.

To be fair, the hotel is reasonable new, the air conditioning works, although it is very noisy and doesn't really reduce the humidity in the rooms. There is a nice sun-deck/bar on the roof. But the pool up there is VERY small. The photos on Tripadvisor are very deceptive in that regard.

It is well situated in the center of the beach, and it is reasonably clean. Staying here off-season in mid-August, the prices were reasonable.

HOWEVER, I never would have stayed here if I had known that it has TERRIBLE Internet and NO BUSINESS CENTER.

Buyer beware.

  • Stayed August 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank OneFussyGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aroldo S, Gerente de recepção at Arena Copacabana Hotel, responded to this review, 27 August 2014
Dear guest,
We are sorry your experience was not the way you expected.
Since your arrival the staff made efforts to help you in your needs.
We are working on the critical points you mentioned and we never intent to cheat our customers.
Suggestions and criticism of our guests are very important even if we do not agree with it.
However we glad even this way you extended your stay for one more day at The Arena.
Thank you very much.

Aroldo Salles
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
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Traveller tips help you choose the right room.   Room tips (235)
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Leicestershire
Level 3 Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 10 August 2014

The location of this hotel is excellent as it is almost mid-point of Copacabana beach which is just across the road. The hotel staff at reception were amazingly helpful, they helped us find places, book tours and permitted us a late check out. The breakfast was extensive and we particularly enjoyed a glass of champagne each morning. We had a sea view which was terrific as it was like watching a moving picture with all the activities on the beach and in the sea. The views from the pool on the roof are great but the pool itself is small and the gym space and equipment is a little limited. All in all though, we had a very enjoyable stay at this hotel and would definitely recommend it to others.

Room Tip: Request a sea view, it is definitely worth it.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank ColeRoland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aroldo S, Gerente de recepção at Arena Copacabana Hotel, responded to this review, 11 August 2014
Dear guest,
Thank you very much for registering on Trip Advisor your experience
at Arena Copacabana.
We are very happy that our stay was according with your expectations.
Particulary we found amazing your description of the vew from your room.
We will divide your nice wards about the service with our staff and we are sure
they will be pride of it.
Hope see you soon on your next visit to Rio de Janeiro.
Yours Sincerely,
Aroldo Salles
Front Office MGR.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Athy, Ireland
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 August 2014 via mobile

I had a wonderful experience at this hotel. Having arrived early in the morning after an overnight trip. The staff were extremely helpful. They accommodated an early check in, and a late check out the following day.
The room was clean and very comfortable.
The food in the restaurant was excellent, and once again the staff were courteous and helpful.
The hotel is well placed, just across from the beach. Thank you to the staff for your help. Continued success.

Stayed August 2014, travelled with friends
Helpful?
1 Thank Rita M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aroldo S, Gerente de recepção at Arena Copacabana Hotel, responded to this review, 11 August 2014
Dear guest,
Thank you very much for registering on Trip Advisor your experience
at Arena Copacabana.
We are very happy that our stay was according with your expectations.
We will divide your nice wards about the service with our staff and we are sure
they will be pride of it.
Hope see you soon on your next visit to Rio de Janeiro.
Yours Sincerely,
Aroldo Salles
Front Office MGR.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bucharest, Romania
Level 6 Contributor
98 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 6 August 2014

Location of the hotel is really good as everything seemed readily accessible and we didn't feel unsafe in the area around the hotel or the beach in front. We stayed in a side seaview room, which was very nice as you could see the ocean to the left and the Christ to the right. The room was fairsized, but the furniture looked Ibis style. Aircon smelled, but windows opened and we could have fresh air. Room not so clean! Dust caked on the telephone and under the bed, towels and linens with gray streaks. Also in 2 out of three nights, we had neighbours come back at 4 o'clock in the morning, moving furniture around, shouting and laughing, which felt like they were in our room. All attempts to call front desk were futile. We were just after our long flight from Europe, so it quite bothered us, even with earplugs. But breakfast was really good with a lot of options, nice juices and fruits and the view from the rooftop was exceptional. We enjoyed staying there when using the wifi. All in all there is still room for improvement, but I gave it a point more because we felt safe in this hotel.

  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Li3z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aroldo S, Gerente de recepção at Arena Copacabana Hotel, responded to this review, 8 August 2014
Dear guest,
Thank you very much for use part of your time to register your experience at Arena Copacabana.
Guest’s comments are very important to us, once we may measure the quality of our service.
All issues point out on your comments will have a special attention of the management.
Once again we thank you for your information and we will be ready to receive you on your next visit to Rio de Janeiro.
Yours Sincerely,
Aroldo Salles
FO Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 August 2014

Just across the street for the beach, breakfast included and Wifi . Well situated for visiting Rio
Average size Room. Pick up a ocean view one on higher levels if You Can afford it.
Small pool. Good restaurants near By .
Should be more clean at That price!!!!

Room Tip: Higher levels,ocean view
See more room tips
  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Chawine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aroldo S, Gerente de recepção at Arena Copacabana Hotel, responded to this review, 5 August 2014
Dear Guest,
Thank you for take part of your time to register your impressions of your stay with us.
Our guest comments are very important to us.
In fact we would like to have more details to help us to improve our service.
Sincerely
Aroldo Salles.
FO Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buellton
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 July 2014

This hotel is hands down the best hotel in Copacabana. Everything about our stay was special! The hotel is just 30 seconds away from the beach. The service was impeccable everyone was so incredible nice. Rogerio was cheerful, welcoming, and always willing to help with anything. Victor was awesome as well giving the best advice on what to do in rio. The rooftop bar is really nice. You can see cristo on the side of the hotel and the beach on the roof. It truly is unforgettable. Everything about the hotel was perfect!

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Taylor M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aroldo S, Gerente de recepção at Arena Copacabana Hotel, responded to this review, 11 August 2014
Dear guest,
Thank you very much for registering on Trip Advisor your experience
at Arena Copacabana.
We are very happy that our stay was according with your expectations.
We will divide your nice wards about the service with our staff and we are sure
they will be pride of it.
Hope see you soon on your next visit to Rio de Janeiro.
Yours Sincerely,
Aroldo Salles
Front Office MGR.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berlin, Connecticut
Level 5 Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 17 July 2014

This Hotel is steps away from the Copacabana beach, the service was great I felt welcomed and the rooms were clean and modern. The front desk speaks English and there are tons of nice restaurants and shopping in the area.

You can also see the Christo Statue from the roof top bar while enjoying a Capprinia !

At night enjoy a drink at many of the beach side bars across the street.

Room Tip: ask for beach front few and a higher floor the streets get busy and loud early.
See more room tips
  • Stayed June 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Dean E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aroldo S, Gerente de recepção at Arena Copacabana Hotel, responded to this review, 28 July 2014
Dear guest,
thank you very much for spend your time describing you experience in our Hotel.
The guest evaliation is the best feedback we can have.
We are happy that you enjoyed our terrace bar and the Brazilian most famous drink. The caipirinha.
We hope have you back on your next visit to Rio.
Sincerely.
Aroldo Salles.
Front Office Mnager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Arena Copacabana Hotel

Property: Arena Copacabana Hotel
Address: Av. Atlantica 2064, Rio de Janeiro, State of Rio de Janeiro 22021-001, Brazil
Region: Brazil > State of Rio de Janeiro > Rio de Janeiro > Copacabana
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Rio de Janeiro
#4 Romantic Hotel in Rio de Janeiro
#5 Family Hotel in Rio de Janeiro
#15 Business Hotel in Rio de Janeiro
#19 Luxury Hotel in Rio de Janeiro
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Arena Copacabana Hotel 4*
Number of rooms: 135
Official Description (provided by the hotel):
Opened in 2009, the Arena is the newest hotel in Copacabana Beach. Contemporary design with WiFi, King Size Beds, Accoustic Windows, Central Air Cond, among other features place this property as a top choice in Rio de Janeiro. ... more   less 
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Also Known As:
Arena Copacabana Hotel Rio De Janeiro, Brazil

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