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“Nice and reliable hotel”

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Novotel RJ Santos Dumont
Ranked #55 of 282 Hotels in Rio de Janeiro
Certificate of Excellence
GreenLeadersSilver level
Minneapolis
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Nice and reliable hotel”
Reviewed 28 September 2013

I likes the Novotel - it was clean and conveniently located to the old part of town. The area around it felt fairly safe. The front desk staff was helpful but the people who helped with getting cabs - not and since it's on a quiet side of the street, not many taxis come by. Breakfast was very nice. One thing I did not like was that although it was nonsmoking, some guest were smoking on our floor with their door open to the hallway. I did tell the front desk and it was resolved. Although some of our local contacts didn't think it was a fun area to be in, we found it nice that it was close to some interesting restaurants and the live music bars. I'd stay there again over being closer to the beaches.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank zheb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,365 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
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English first
Rio de Janeiro
Level Contributor
76 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 19 September 2013

Very well located, right in the heart of the big city of Rio and only 5 minutes form the local airport santos Dumont. Lots of options of taxis outside and a clean , neat and new hotel, with very good service

Room Tip: The ones higher are less noisy, specialy during the day
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  • Stayed February 2013, travelled solo
    • Value
    • Location
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Helpful?
Thank Tourguidegus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 September 2013

When arriving at the hotel, the receptionist asked for documents for the whole family (me, my wife and 2 kids under 10). Unfortunately I forgot kids' papers at home, as hotels in Brazil usually don't ask for them. In about 10 years traveling in Brazil and abroad, it was the first time I was asked... But ok, my fault.
As I said I unfortunately didn't bring their documents, the lady at the desk simply said then, with the kids around, that they couldn't stay there with us and that I should find a way to get the papers. "It was all written in the fine prints". I explained there was no way to get the documents (in São Paulo), so I asked for an alternate solution. She simply said, then, I could go to the court house and ask for a warrant...
As kids were starting to get frightened with the idea of not having a place to stay (and I unfortunately had prepaid my booking, no refunds), I asked the lady to check in just the couple, so we could let the bags there and find another place for the children to stay (we have several friends in Rio). After a surly conversation, she let me in with the bags.
After finding a nice place for the kids, my wife came back to the hotel to refresh, just to learn that its room key no longer worked. As she went back to the front desk, the attendant asked again for the kids documents if she wanted the key fixed! She explained the kids were no longer staying in the hotel, just to be questioned "where were they then?"!!! Again, after some harsh talking, the keys were fixed.
Needless to say that all the next three time we came back to the hotel, the room keys were not working. It seems obvious there were instructions to the front desk staff to only fix the keys temporarily! They treated us as cheaters, just because they decide so!
Just as an information to someone else in this situation, after consulting a lawyer I discovered that a signed declaration of both parents, confirmed by the kids, should have been more than enough to comply with any existing regulation.

Room Tip: Take a room with the airport/bay view, 6th floor and above. Rooms are absolutely quiet, no airplane...
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  • Stayed September 2013, travelled with family
    • Value
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Helpful?
2 Thank MCPSP2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 August 2013

As all hotels in Rio, it is somewhat expensive for what it offers but its cost benefit is better than others. The food (room service) is actually good, although the snacks in the room are abusively expensive (15 reals for a very small pringles??). The gym is good (for a business trip or is important), breakfast also (and expensive). Given the lack of other choices, I will stay here again, but Im waiting for the Olympic games to finish so the prices can return to reasonable levels.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Papaross_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bogota, Colombia
Level Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 24 August 2013

Just perfect. Clean rooms, friendly staff and great breakfast. Unfortunately the area seems a bit dodgy. We didn’t walk there at all. We stay there one night before going to the International Airport.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travellervkj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisbon, Portugal
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 August 2013

We booked this hotel through my travel agent and was very satisfied by our choice. This hotel is located close to everywhere you want to be in Rio and in a safe location. The rooms were nice and clean and offer good space. Overall this is a good quality hotel in Rio that offers great value ! I would stay here again.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Antonio G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel RJ Santos Dumont

Property: Novotel RJ Santos Dumont
Address: Avenida Marechal Camara 300 | Centro, Rio de Janeiro, State of Rio de Janeiro 20020-080, Brazil
Region: Brazil > State of Rio de Janeiro > Rio de Janeiro > Centro
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Green Hotel in Rio de Janeiro
#8 Business Hotel in Rio de Janeiro
#18 Family Hotel in Rio de Janeiro
#19 Romantic Hotel in Rio de Janeiro
#31 Luxury Hotel in Rio de Janeiro
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel RJ Santos Dumont 4*
Number of rooms: 149
Official Description (provided by the hotel):
Novotel has more than 400 hotels in 60 countries, located in the centre of key cities and suitable both for business trips and for holidays. Whether you visit us to relax, eat, work or find yourself, our facilities and teams are entirely at your service. ... more   less 
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Also Known As:
Novotel Rio De Janeiro Santos Dumont Hotel Rio De Janeiro
Novotel RJ Santos Dumont Rio De Janeiro, Brazil

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