Only stayed one night but wish it could have been longer. Hotel is either new or newly refurbished. Facilities maintenance and cleanliness is very good. Lobby area is very nice - with complimentary champagne offered upon arrival. Buffet breakfast was very good with lots of choice. Room was very nice - very comfortable and good amenities. Bathroom was a little smaller than expected - some extra counter space, or at least a shelf under the vanity would have been helpful. The in-room internet was very reliable and very fast - thank you Miramar IT Department!!!
On the whole, all the staff were friendly and helpful, in particularly the bellmen - they were really great :) However, one of the Front Desk agents gave us some information which was either incorrect or misleading. Firstly it was to do with the shower facilities by the rooftop pool. As I had a very late flight out of Rio, but had to check out at midday, I was intending to spend the afternoon by the pool before leaving for the airport. So I asked about showering and changing facilities by the pool. He said there was a shower and restrooms up there, so yes, I would be able to do that. Well yes, there is a shower ..... but it isn't a private cubicle, there is no door and the glass around it is clear. As it's right by the exercise room and sauna, you would have no privacy whatsoever. I ended up having to get cleaned up and change in the restroom (one room) which was probably inconvenient for anyone else wanting to use the facilities during that time. Secondly, my friend asked about taxi fare to the local airport (SDU). We said SDU twice, but he kept telling us about a special deal from the international airport. Kept telling us that we had to go to the counter in the airport to buy the ticket first to get the special deal. Evidently he wasn't listening as we repeated, not the international airport, we mean SDU. And even so, why waste our time telling us about a special deal from GIG to the hotel when we were already in the hotel. Once he understood we were talking about SDU, he then worried her by telling her that her flight to Sao Paulo would land at a different terminal and she would need to take a shuttle to the international terminal in SP. Which turned out not to be the case - all she had to go was go up one level and walk 5 mins to the check in desk.
My only other observation is that all hotels I've been to in South America seem to combine the Front Desk with Concierge Desk, which can make for a very long wait to talk to someone if all the staff are tied up with Concierge questions.
But on the whole, this is a great hotel and I would definitely recommend it.
- Official Description (provided by the hotel):
- Miramar Hotel by WindsorA new concept in hospitality in Rio de JaneiroLocated right in front of Copacabana Beach the Miramar Hotel is surrounded by attractions and in the middle of the electrifying atmosphere of Copacabana. Fast and easy access to the main tourist spots in Rio and to airports. Ipanema beach is only a few minutes’ walk awayThe new Miramar is for demanding guests. The hotel is decorated with noble materials and fixtures, like ecological wood (ecowood), Venetian cristal and fine marbles from different countries.The Miramar Hotel – offers 200 modern, stylish, luxurious rooms and suites.All rooms are equipped with Butler Service, Trussardi bed and bath linen and Nespresso Coffee Maker.Restaurant Sa, under direction of Chef Paulo Goes, contemporary cuisine and elegant decor. Panoramic terrace with beautiful view of Copacabana and complete fitness room with state of the art equipment Infinity edge pool, heated in winter.Pet Friendly, the Miramar Hotel welcomes small pets of up to 5kg and offers special VIP Pet Guest services. ... more less
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- Also Known As:
- Miramar Hotel By Windsor Rio De Janeiro, Brazil